Epson L90 Troubleshooting

Rev. B Troubleshooting F-1

TM-L90/TM-L90 with Peeler Technical Reference Guide

Appendix F

Troubleshooting

F.1 Panel LED and Error Status

F.1.1 Power (POWER) LED

*1: Power (POWER) LED flashes according to the following patterns.

Power (POWER) LED

Item Specifications

LED color Green

On states On Power is supplied

Off Power is not supplied

Flashing with short intervals *1 Execution in progress

Flashing with long intervals *1 Powering down

Execution in Progress

End of power-off

sequence

Approx.320 ms

Contents

Main Page Rev. B i Cautions Trademarks ESC/POS Command System Revision Table For Safety Key to Symbols Warnings Cautions Modular Connector About This Manual Aim of the Manual Manual Content Related Documentation Page TM-L90/TM-L90 with Peeler Technical Reference Guide Contents Chapter 1 Product Overview Chapter 2 Setup Chapter 3 Connecting to the Host Computer and Options Chapter 4 Application Development Information Chapter 5 ESC/POS Command-Related Information Chapter 6 Product Specifications Appendix A Interface And Connectors Appendix B Consumable Specifications Appendix C Character Code Table Appendix D Option Specifications Appendix E Maintenance Appendix G Shipping Procedures Appendix F Troubleshooting Page Rev. B Product Overview 1-1 Chapter 1 Product Overview 1.1 Product Structure 1.1.1 Models 1.1.2 Accessories Page Rev. B Product Overview 1-3 1.2 Name and Description of Each Part 1.2.1 Part Names (TM-L90) 1-4 Product Overview Rev. B 1.2.2 Part names (TM-L90 peeler specification) Part Names of TM-L90 Peeler Specification Rev. B Product Overview 1-5 1.2.3 Control Panel 1-6 Product Overview Rev. B Rev. B Product Overview 1-7 1.2.4 Power Switch 1-8 Product Overview Rev. B 1.2.5 Power switch cover 1.2.6 Mode switch (TM-L90 peeler specification only) Page Page Rev. B Setup 2-1 Chapter 2 Setup 2.1 Setup Flow 2-2 Setup Rev. B 2.2 Installation Procedures 2.2.1 Precaution For Installation Rev. B Setup 2-3 2.2.2 Instructions for Installation 2-4 Setup Rev. B Page 2-6 Setup Rev. B 2.3 Adjusting Roll Paper Near-End Detection Position 2.3.1 With TM-L90 Rev. B Setup 2-7 2-8 Setup Rev. B Page 2-10 Setup Rev. B 2.3.2 With the TM-L90 peeler specification Rev. B Setup 2-11 2-12 Setup Rev. B Page 2-14 Setup Rev. B 2.4 Connecting Power Supply Unit (PS-180) 2.4.1 Attaching Power Supply Unit Page 2-16 Setup Rev. B 2.5 Autocutter settings (TM-L90 only) Page 2-18 Setup Rev. B Rev. B Setup 2-19 2.6 Setting Roll Paper Width 2-20 Setup Rev. B Rev. B Setup 2-21 2.7 DIP Switch Settings 2-22 Setup Rev. B Rev. B Setup 2-23 2.8 Setting Memory Switches 2-24 Setup Rev. B 2.8.1 Items that can be set in the memory switch setting mode Rev. B Setup 2-25 2.8.2 Starting the Memory Switch Setting mode Page Rev. B Setup 2-27 2.8.4 Operating procedure of Memory Switch Settings Ending Memory Switch Settings Mode The procedures used for this process are described below. Entering Memory Switch Settings Mode 2-28 Setup Rev. B Rev. B Setup 2-29 2-30 Setup Rev. B Rev. B Setup 2-31 2-32 Setup Rev. B Rev. B Setup 2-33 2-34 Setup Rev. B Rev. B Setup 2-35 2.9 Memory Switch Functions 2.9.1 TM-L90 memory switch settings 2-36 Setup Rev. B MSW8 Customized values Rev. B Setup 2-37 2-38 Setup Rev. B 2.9.2 TM-L90 peeler specification memory switch settings MSW1 MSW2 MSW7 Rev. B Setup 2-39 MSW8 Customized values 2-40 Setup Rev. B Rev. B Setup 2-41 2.10 Paper Loading Method 2.10.1 With TM-L90 Page Rev. B Setup 2-43 Page Rev. B Setup 2-45 2.10.3 Setting Paper Layout 2-46 Setup Rev. B Rev. B Setup 2-47 2-48 Setup Rev. B Page 2-50 Setup Rev. B 2.10.4 Clearing Paper Layout Setting Rev. B Setup 2-51 2.11 TM Setup Items (Summary) 2-52 Setup Rev. B Rev. B Setup 2-53 2.12 Operating Mode (Panel Switch Operation) 2.12.1 Self Test Mode 2-54 Setup Rev. B Rev. B Connecting to the Host Computer and Options 3-1 Chapter 3 Connecting to the Host Computer and Options 3.1 Connecting the Cable 3.2 Connecting to the Host Computer Rev. B Connecting to the Host Computer and Options 3-3 3-4 Connecting to the Host Computer and Options Rev. B Rev. B Connecting to the Host Computer and Options 3-5 3.2.2 With the parallel (IEEE1284) interface 3.2.3 With the USB interface 3-6 Connecting to the Host Computer and Options Rev. B Rev. B Connecting to the Host Computer and Options 3-7 3.2.4 With the Ethernet interface 'IEEE802.3' (TM-L90 only) 3-8 Connecting to the Host Computer and Options Rev. B Names of parts Rev. B Connecting to the Host Computer and Options 3-9 3.3 Connecting to the Drawer Page Rev. B Application Development Information 4-1 Chapter 4 Application Development Information 4.1 Introduction of Control Methods 4.1.1 Windows Driver (EPSON Advanced Printer Driver) 4.1.1.1 EPSON Advanced Printer Driver Overview 4-2 Application Development Information Rev. B 4.1.1.2 EPSON Advanced Printer Driver Contents Rev. B Application Development Information 4-3 4.1.1.3 EPSON Advanced Printer Driver Support Environment 4-4 Application Development Information Rev. B 4.1.1.4 Driver Information and Download Destination 4.1.2 EPSON OPOS ADK Rev. B Application Development Information 4-5 4.1.2.1 EPSON OPOS ADK (OPOS Control) Overview 4.1.2.2 EPSON OPOS ADK Contents 4-6 Application Development Information Rev. B 4.1.2.3 EPSON OPOS ADK Support Environment Rev. B Application Development Information 4-7 4.1.2.4 Driver Information and Download Destination 4.1.3 ESC/POS Commands 4.1.4 Various Utilities 4.1.4.1 Address Setup Utility for Ethernet Interface (for UB-E01/UB-E02) 4.2 Sensors 4.2.1 4.2.1.1 Roll paper near-end sensor 4.2.1.2 Roll Paper End Sensor 4.2.2 Printer Cover Sensor Rev. B Application Development Information 4-9 4.2.2.2 Offline 4.2.2.3 Busy state 4-10 Application Development Information Rev. B 4.2.2.4 Receive buffer 4.2.3 Label peeling sensor (peeler specification only) Rev. B Application Development Information 4-11 4.3 Setting of Paper Width 4.4 Print Density 4.5 Print Speed 4.5.1 Paper to use for high speed 4-12 Application Development Information Rev. B 4.6 Barcode Printing 4.7 CODE 128 Barcode Rev. B Application Development Information 4-13 Printable characters for code set A 4-14 Application Development Information Rev. B Printable characters for code set B Rev. B Application Development Information 4-15 Printable characters for code set C 4-16 Application Development Information Rev. B 4.8 Precautions for Two-Dimensional Code Printing 4.9 Two-Color Printing 4.10 NV Memory Rev. B Application Development Information 4-17 4.11 FAQ List 4-18 Application Development Information Rev. B Rev. B Application Development Information 4-19 Page Rev. B ESC/POS Command-Related Information 5-1 Chapter 5 ESC/POS Command-Related Information 5.1 TM Printer Operation Performed When Power Supply Switch is Disabled 5.1.1 Power Supply Switch-Related User Operation List 5.1.2 Power Off Control by the Host 5-2 ESC/POS Command-Related Information Rev. B 5.2 Head Divided Control 5.3 Control After Paper Cut 5.4 NV Memory Rev. B ESC/POS Command-Related Information 5-3 5.5 Customizing Printer 5.5.1 Printer initial setting up 5.5.2 Changing command default values 5.5.3 Using the NV Memory 5-4 ESC/POS Command-Related Information Rev. B 5.6 Printer Status 5.6.1 Hexadecimal Dump Mode Rev. B Product Specifications 6-1 Chapter 6 Product Specifications 6.1 Product Specifications 6.1.1 TM-L90 6-2 Product Specifications Rev. B Rev. B Product Specifications 6-3 6.1.2 TM-L90 peeler specification 6-4 Product Specifications Rev. B 6.2 Print Specifications Rev. B Product Specifications 6-5 6.3 Reliability 6.3.1 TM-L90 6-6 Product Specifications Rev. B The values in the above table are based on use of EPSON specified paper. Rev. B Product Specifications 6-7 6.3.2 TM-L90 peeler specification 6-8 Product Specifications Rev. B 6.4 Character Specifications Character Specifications Character Configurations and Dimensions Rev. B Product Specifications 6-9 6.5 Paper Feed Specifications 6.5.1 Precautions for Printing and Paper Feed 6.6 Paper Specifications 6-10 Product Specifications Rev. B 6.7 Printing Area 6.7.1 Thermal Paper Printable Area (For Thermal Paper) Paper Width and Printable Area Rev. B Product Specifications 6-11 6.7.2 Label 6-12 Product Specifications Rev. B 6.8 Printing Position in Relation to Cutter Position (TM-L90) Rev. B Product Specifications 6-13 6.9 Printing Position, Peeling Position, Manual Cutter Position (TM-L90 Peeler Specification) Page Page 6-16 Product Specifications Rev. B 6.10.1 Operating specifications Rev. B Appendix A Interface And Connectors A.1 RS-232 Serial Interface A.1.1 Interface board specifications (RS-232 standard) A-2 Interface And Connectors Rev. B A.1.2 Functions of each connector pin Rev. B A.1.3 XON/XOFF A.1.4 Code A.2 IEEE1284 Parallel Interface A.2.1 Mode Rev. B A.2.2 Interface Signals Connector Pin Assignment Page Rev. B Appendix B Consumable Specifications B.1 TM-L90 Roll Paper B.1.1 Receipt Roll Paper B.1.1.1 Specified Receipt Roll Paper B.1.1.2 Specified Original Roll Paper Rev. B B.1.1.3 Print Density Adjustment B.1.1.4 Paper to Use for High Speed B.1.1.5 In case that paper other than the specified original paper is used B.1.1.6 Requirements for Black Mark Position for Receipt Paper B.1.2 Die-Cut Label Roll Paper B.1.2.1 Die-Cut Label Paper B.1.2.2 Specified Die-Cut Label Roll Paper Specifications Epson provides the following: B.1.2.3 Specified Original Paper B.1.2.4 Print Density Adjustment B.1.2.5 Paper to Use for High Speed Rev. B B.1.2.8 Requirements for Die-Cut Label Size Rev. B B.1.2.9 Requirements for Transparency Rate of Die-Cut Label Paper B.1.2.10 Requirements for Black Mark Position for Die-Cut Label Paper B.1.2.11 Requirements for Black Mark Position I B.1.2.12 Requirements for Black Mark Position II B.1.3 Continuous Label Roll Paper B.1.3.1 Continuous Label Paper B.1.3.2 Specified Continuous Label Roll Paper B.1.3.3 Print Density Adjustment B.1.3.4 Paper to Use for High Speed B.1.3.5 Requirements for Size of Continuous Label Paper Rev. B B.2 TM-L90 with Peeler Roll Paper B.2.1 Receipt Roll Paper B.2.1.1 Specified Original Roll Paper B.2.1.2 Print Density Adjustment B.2.1.3 Paper to Use for High Speed Rev. B B.2.1.4 Requirements for Black Mark Position for Receipt Paper B.2.2 Die-Cut Label Roll Paper B.2.2.1 Die-Cut Label Paper B.2.2.2 Specified Original Paper Rev. B B.2.2.3 Print Density Adjustment B.2.2.4 Paper to Use for High Speed B.2.2.5 If paper other than the specified original paper is used B.2.2.6 Requirements for Die-Cut Label Paper Thickness, Peeling Strength, and Adhesive Agent B.2.2.7 Requirements for Die-Cut Label Size Rev. B B.2.2.8 Requirements for Transparency Rate of Die-Cut Label Paper B.2.2.9 Requirements for Black Mark Position for Die-Cut Label Paper B.2.2.10 Requirements for Black Mark Position I Rev. B B.2.2.11 Requirements for Black Mark Position II B.3 Notes On Paper Handling B.3.1 Notes on Thermal Paper Handling B.3.2 Notes on Storage Page Page Rev. B Appendix C Character Code Table C.1 Page 0 (PC437 : USA, Standard Europe) Page Page Page Page Page Page Page Page Page Page C-12 Character Code Table Rev. B C.12 International Character Set Country Rev. B Appendix D Option Specifications D.1 PS-180 D.1.1 Electrical Characteristics D.1.2 Case Specifications Page Rev. B Appendix E Maintenance E.1 Cleaning the autocutter (TM-L90 only) Page Rev. B E.2 Print Head Cleaning Page Rev. B E.3 Cleaning the peeler (TM-L90 peeler specification only) Page Rev. B Appendix F Troubleshooting F.1 Panel LED and Error Status F.1.1 Power (POWER) LED Power (POWER) LED F.1.2 No Roll Paper (PAPER OUT) LED F.1.3 Error (ERROR) LED Rev. B F.1.4 Error code Automatically recoverable errors Recoverable errors Rev. B F-6 Troubleshooting Rev. B Unrecoverable errors Unrecoverable Errors Rev. B TM-L90 peeler specification unrecoverable errors Unrecoverable Errors F.2 The autocutter is jammed or the roll paper cover will not open (TM-L90 only) Page Page Rev. B Appendix G Shipping Procedures