Using Internet support | HP MFP Sending Software 4.9X guide

Using Internet support

Information about the software and all documentation can be found at the following Website:

www.hp.com/support/dss

ENWW	Obtaining support 139

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HP MFP Sending Software 4.9X manual Using Internet support

Contents

HP Digital Sending Software Page HP Digital Sending Software Trademarks Copyright Table of contents Ldap Pre-installation checklist Installer screens and options 100 137 Viii Introduction to Digital Sending Jpeg Tiff Digital sending overview Introduction to DSS Fax Features overview Digital Sending management Supported devices Legacy device support Differences Embedded Digital Sending vs DSS Area Feature Product Groups 1Feature comparison Advantages of DSS 2What else does DSS allow you to do? Feature Benefits DSS vs WebJet Admin Component Description What is new in DSS 4.91?3Product improvements in DSS Enww Theory of operations Components DSS Service Technical detail Configuration Utility1DSS Service Technical Detail 2Configuration Utility- Technical Detail DSS-enabled device I.S. OCR engine 3DSS-enabled devices Technical Detail Local Data Store Database4I.R.I.S. OCR engine Technical Detail 5Database Technical Detail Device firmware Remote Configuration UtilityThird-party tools Enww Trial license Communications between devices and DSS serverUnderstand licensing Auto-generate license Licensing requirementsNode Locking Seats Part Number 7License Node Locking Authentication Features Windows Different types of authentication Understanding critical error notifications Errors, warnings, and information7Critical error messages Notification Error Message Use the Activity Log in the Configuration Utility To view the activity log Using the log for an individual device8Device log events Event Description Action to take Event Description LAN Fax notification Fax and job notifications Timeout Configuring LAN fax notificationSend to Folder Components and data flow Using DSS to send a document to a folder Use the Send to Folder featureChanging the settings Workflow 11Send to E-mail communication Send to E-mail Using DSS to send e-mail from a device Use the Send to E-mail feature Secure channel e-mail Send to Fax Use LAN fax to send a fax LAN faxComponents and data flow Internet fax Addressing Overview of addressing when managed by DSSHow the device reads from the DSS address books How the device writes entries to the DSS address books Direct Ldap Addressing vs Ldap Replication Device differences in addressing Where addresses are storedDuplication Summary Enww Enww Installation and configuration System and environment requirements Planning the DSS deploymentSoftware requirements 1DSS software requirements Device firmware requirements Hardware requirements2DSS hardware requirements 3DSS 4.91 supported device firmware revisions Enww Port requirements Feature Type Protocol Port Role of DSS Can it be Changed?Ports used 4Ports used by DSS DSS Address Book access for latest generation devices Backup and restore strategyHostname resolution Understand DSS data structures Component Location Description Software capabilities for backup and restoreBack up DSS data Features and factors that limit scalability Restore DSS dataScaling the DSS server Limitations Activating licenses Licensing Upgrading from previous products Install licensesTrial or demo license Node locking Device differences Installer screens and options InstallationPre-installation checklist 3Software Installation Welcome screen Enww Configuration Callout Component Description Configuration Utility elementsAsterisk Outline Add licenses Auto-generated licenses Remove licenses Device management 7Device Configuration tab Configure Device Authentication iconCallout Component Description Device List Status Add a device Add and remove devices Remove a device 12Remove Device dialog box Device configuration Device grouping Understanding the Device List8Device List icons IconDescription Authentication methods Configure DSSCreate a device group Add devices to a group Ldap Server 9Authentication tab Ldap Server Enww Microsoft Windows 10Authentication tab Microsoft Windows Enww Ldap server Determining the Ldap server bind method for Windows Novell NDS 11Authentication tab Novell NDS Enww Ldap bind methods Novell NDS configurationLdap bind Search root 12Authentication bind methodsHow to Bind method Description Can be used by To configure the Ldap server Ldap Configuration 13Authentication subtab Configure Devices tab set Configure the Device Digital Sending Service DSS Workflow Digital Sending Service DSS SecondaryCopy application Color copy General Device configuration Callout Component Description Administrator 14General subtab on the Configure Devices tab setGeneral subtab Information Addressing subtab 15Addressing subtab Configure Devices tab setCallout Component Description Enable Network Advanced Search Callout ComponentOptions Test for Ldap Log subtab 16 Log subtab on the Configure Devices tab set 17Send to Folder tab 16Log subtab on the Configure Devices tab set Select the Enable Send to Folder check box To configure the Send to Folder feature 25The Send to Folder tab on the Device Configuration tab set 18Send to Folder subtab on the Configure Devices tab set Configuration overviewConfigure the device to use Send To Folder Gateway Server 26 E-mailtab Enable Smtp SSL Protocol Server Requires Authentication Configure the e-mail feature on DSS Verifying the Smtp gateway Smtp gateways To verify the Smtp gateway 20Send to E-mail subtab Configure Devices tab set 28Send to E-mailsubtab in the Configure Devices tab set Select routing type To enable Send to E-mail by using DSS To enable send to e-mail directly from the Device Third-party fax Analog fax Topcall Internet fax Callout Component Description Enable Fax Send21Fax tab Internet fax option Fax Send Method Internet Fax setup To configure Internet faxDefault fax account e-mail address Fax provider domain 22Fax tab LAN fax LAN fax To configure LAN fax Configure the Device LAN fax Configuring the LAN fax feature on the device Analog fax Fax Send Settings Enable FaxScan Settings Receive Fax Send Callout Component Description Device Modem Troubleshooting Enww Callout Component Description Fax Receive Fax Printing Configuring the analog fax feature on the deviceSchedule Use Fax Printing Schedule. Click to select Enable Fax Archiving Type of fax job to archive Mail address Menu structure Send to WorkflowsMetadata files 25Workflows tab Configure the menu structure groups, menus, and forms Menus GroupsForms Folder To create a workflow form for a folder destination Enww Enww Number Entry 26Response format optionsFormat Attributes String Entry FTP site Enww Enww 27Response format options Printer Enww 28Send to Workflows subtab Configure Devices tab set Configure the device to use Send To Workflows 42Address Book Manager Address Book Manager Contacts Controls to manage contacts Importing addresses using the Address Book Manager29Address Book Manager 30Addressing tab Configuring address books on the Addressing tabCallout Component Description Search Method Personal Contacts Configuring Personal Contacts feature Configuring Ldap directory replication Configuring DSS address books31Address book synchronization Method Description Effect at the control panel 130 Installation and configuration Guest address book Configure direct Ldap addressing on the devicePublic address book Ldap replication Clearing addresses Ldap filters Configure Authentication Configure DSS for Windows Active Directory Services Configure the Service-Based Address Book Configure Addressing Enww 136 Installation and configuration Support and troubleshooting Source Description Obtaining support1Sources of information Using Internet support 2Device control-panel messages Control panel messagesMessage Description and actions Delete unused addresses from the address book Authentication failed for a reason other than incorrect user Digital Send server is not responding. Contact Digital Send Communication ErrorMail Gateway did not accept the job because Attachment was too large HP Digital Sending Delivery Error Mail Gateway is not responding. Contact administratorLogin failed. Please try again Message Login Novell login requiredDigital Sending Service at 15.XX.YY.ZZ does not Service this device. Contact administrator 3Critical error messages DSS error messages Enww Appendix 1Document type settings Mail file settingsImage processing Document type Description Supported third-party fax programs Sample SQL Server port configuration file Change the default SQL Server port 1Edit HP.Dss.App.Jobs.Config.xml Enww Glossary FTP Nanp Enww Index Fax Enww Enww Page XXXXX-XXXXX* *XXXXX-XXXXX