Support and troubleshooting | HP MFP Sending Software 4.9X specification

4 Support and troubleshooting

This chapter contains the following topics:

●Obtaining support

●Control panel messages

●DSS error messages

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HP MFP Sending Software 4.9X manual Support and troubleshooting

Contents

HP Digital Sending Software Page HP Digital Sending Software Trademarks Copyright Table of contents Ldap Pre-installation checklist Installer screens and options 100 137 Viii Introduction to Digital Sending Jpeg Tiff Digital sending overview Introduction to DSS Fax Features overview Digital Sending management Supported devices Legacy device support Differences Embedded Digital Sending vs DSS Area Feature Product Groups 1Feature comparison Advantages of DSS 2What else does DSS allow you to do? Feature Benefits DSS vs WebJet Admin What is new in DSS 4.91? 3Product improvements in DSSComponent Description Enww Theory of operations Components DSS Service Configuration Utility 1DSS Service Technical DetailTechnical detail 2Configuration Utility- Technical Detail DSS-enabled device I.S. OCR engine 3DSS-enabled devices Technical Detail 5Database Technical Detail DatabaseLocal Data Store 4I.R.I.S. OCR engine Technical Detail Remote Configuration Utility Third-party toolsDevice firmware Enww Communications between devices and DSS server Understand licensingTrial license Seats Part Number Licensing requirementsAuto-generate license Node Locking 7License Node Locking Authentication Features Windows Different types of authentication Notification Errors, warnings, and informationUnderstanding critical error notifications 7Critical error messages Error Message Use the Activity Log in the Configuration Utility Event Description Action to take Using the log for an individual deviceTo view the activity log 8Device log events Event Description LAN Fax notification Fax and job notifications Components and data flow Configuring LAN fax notificationTimeout Send to Folder Workflow Use the Send to Folder featureUsing DSS to send a document to a folder Changing the settings 11Send to E-mail communication Send to E-mail Using DSS to send e-mail from a device Use the Send to E-mail feature Secure channel e-mail Send to Fax LAN fax Components and data flowUse LAN fax to send a fax Internet fax How the device writes entries to the DSS address books Overview of addressing when managed by DSSAddressing How the device reads from the DSS address books Direct Ldap Addressing vs Ldap Replication Summary Where addresses are storedDevice differences in addressing Duplication Enww Enww Installation and configuration 1DSS software requirements Planning the DSS deploymentSystem and environment requirements Software requirements 3DSS 4.91 supported device firmware revisions Hardware requirementsDevice firmware requirements 2DSS hardware requirements Enww 4Ports used by DSS Feature Type Protocol Port Role of DSS Can it be Changed?Port requirements Ports used Understand DSS data structures Backup and restore strategyDSS Address Book access for latest generation devices Hostname resolution Software capabilities for backup and restore Back up DSS dataComponent Location Description Limitations Restore DSS dataFeatures and factors that limit scalability Scaling the DSS server Activating licenses Licensing Install licenses Trial or demo licenseUpgrading from previous products Node locking Device differences Installation Pre-installation checklistInstaller screens and options 3Software Installation Welcome screen Enww Configuration Outline Configuration Utility elementsCallout Component Description Asterisk Add licenses Auto-generated licenses Remove licenses Device management 7Device Configuration tab Status Authentication iconConfigure Device Callout Component Description Device List Add a device Add and remove devices Remove a device 12Remove Device dialog box Device configuration IconDescription Understanding the Device ListDevice grouping 8Device List icons Add devices to a group Configure DSSAuthentication methods Create a device group Ldap Server 9Authentication tab Ldap Server Enww Microsoft Windows 10Authentication tab Microsoft Windows Enww Ldap server Determining the Ldap server bind method for Windows Novell NDS 11Authentication tab Novell NDS Enww Novell NDS configuration Ldap bindLdap bind methods Bind method Description Can be used by 12Authentication bind methodsSearch root How to To configure the Ldap server Ldap Configuration 13Authentication subtab Configure Devices tab set Configure the Device Color copy Digital Sending Service DSS SecondaryDigital Sending Service DSS Workflow Copy application General Device configuration Information 14General subtab on the Configure Devices tab setCallout Component Description Administrator General subtab 15Addressing subtab Configure Devices tab set Callout Component Description Enable NetworkAddressing subtab Test for Ldap Callout ComponentAdvanced Search Options Log subtab 16 Log subtab on the Configure Devices tab set 17Send to Folder tab 16Log subtab on the Configure Devices tab set Select the Enable Send to Folder check box To configure the Send to Folder feature 25The Send to Folder tab on the Device Configuration tab set Configuration overview Configure the device to use Send To Folder18Send to Folder subtab on the Configure Devices tab set Gateway Server 26 E-mailtab Enable Smtp SSL Protocol Server Requires Authentication Configure the e-mail feature on DSS Verifying the Smtp gateway Smtp gateways To verify the Smtp gateway 20Send to E-mail subtab Configure Devices tab set 28Send to E-mailsubtab in the Configure Devices tab set Select routing type To enable Send to E-mail by using DSS To enable send to e-mail directly from the Device Third-party fax Analog fax Topcall Fax Send Method Callout Component Description Enable Fax SendInternet fax 21Fax tab Internet fax option Fax provider domain To configure Internet faxInternet Fax setup Default fax account e-mail address 22Fax tab LAN fax LAN fax To configure LAN fax Configure the Device LAN fax Configuring the LAN fax feature on the device Analog fax Receive Fax Send Enable FaxFax Send Settings Scan Settings Callout Component Description Device Modem Troubleshooting Enww Callout Component Description Fax Receive Use Fax Printing Schedule. Click to select Configuring the analog fax feature on the deviceFax Printing Schedule Enable Fax Archiving Type of fax job to archive Mail address Send to Workflows Metadata filesMenu structure 25Workflows tab Configure the menu structure groups, menus, and forms Folder To create a workflow form for a folder destination GroupsMenus Forms Enww Enww 26Response format options Format Attributes String EntryNumber Entry FTP site Enww Enww 27Response format options Printer Enww 28Send to Workflows subtab Configure Devices tab set Configure the device to use Send To Workflows 42Address Book Manager Address Book Manager Importing addresses using the Address Book Manager 29Address Book ManagerContacts Controls to manage contacts Personal Contacts Configuring address books on the Addressing tab30Addressing tab Callout Component Description Search Method Configuring Personal Contacts feature Method Description Effect at the control panel Configuring DSS address booksConfiguring Ldap directory replication 31Address book synchronization 130 Installation and configuration Ldap replication Configure direct Ldap addressing on the deviceGuest address book Public address book Clearing addresses Ldap filters Configure Authentication Configure DSS for Windows Active Directory Services Configure the Service-Based Address Book Configure Addressing Enww 136 Installation and configuration Support and troubleshooting Obtaining support 1Sources of informationSource Description Using Internet support Delete unused addresses from the address book Control panel messages2Device control-panel messages Message Description and actions Authentication failed for a reason other than incorrect user Attachment was too large Digital Send Communication ErrorDigital Send server is not responding. Contact Mail Gateway did not accept the job because Message Mail Gateway is not responding. Contact administratorHP Digital Sending Delivery Error Login failed. Please try again Service this device. Contact administrator Novell login requiredLogin Digital Sending Service at 15.XX.YY.ZZ does not 3Critical error messages DSS error messages Enww Appendix Document type Description Mail file settings1Document type settings Image processing Supported third-party fax programs Sample SQL Server port configuration file Change the default SQL Server port 1Edit HP.Dss.App.Jobs.Config.xml Enww Glossary FTP Nanp Enww Index Fax Enww Enww Page XXXXX-XXXXX* *XXXXX-XXXXX