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HP MFP Sending Software 4.9X manual Support and troubleshooting

Models: MFP Sending Software 4.9X

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4 Support and troubleshooting

This chapter contains the following topics:

●Obtaining support

●Control panel messages

●DSS error messages

ENWW

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HP MFP Sending Software 4.9X manual Support and troubleshooting

Contents

HP Digital Sending Software Page HP Digital Sending Software Trademarks CopyrightTable of contents Ldap Pre-installation checklist Installer screens and options 100 137 Viii Introduction to Digital Sending Jpeg Tiff Digital sending overviewIntroduction to DSS Fax Features overviewDigital Sending management Supported devices Legacy device supportDifferences Embedded Digital Sending vs DSSArea Feature Product Groups 1Feature comparisonAdvantages of DSS 2What else does DSS allow you to do? Feature BenefitsDSS vs WebJet Admin What is new in DSS 4.91? 3Product improvements in DSSComponent Description Enww Theory of operations Components DSS ServiceConfiguration Utility 1DSS Service Technical DetailTechnical detail 2Configuration Utility- Technical Detail DSS-enabled deviceI.S. OCR engine 3DSS-enabled devices Technical Detail5Database Technical Detail DatabaseLocal Data Store 4I.R.I.S. OCR engine Technical DetailRemote Configuration Utility Third-party toolsDevice firmware Enww Communications between devices and DSS server Understand licensingTrial license Seats Part Number Licensing requirementsAuto-generate license Node Locking7License Node Locking Authentication FeaturesWindows Different types of authenticationNotification Errors, warnings, and informationUnderstanding critical error notifications 7Critical error messagesError Message Use the Activity Log in the Configuration UtilityEvent Description Action to take Using the log for an individual deviceTo view the activity log 8Device log eventsEvent Description LAN Fax notification Fax and job notificationsComponents and data flow Configuring LAN fax notificationTimeout Send to FolderWorkflow Use the Send to Folder featureUsing DSS to send a document to a folder Changing the settings11Send to E-mail communication Send to E-mailUsing DSS to send e-mail from a device Use the Send to E-mail featureSecure channel e-mail Send to FaxLAN fax Components and data flowUse LAN fax to send a fax Internet fax How the device writes entries to the DSS address books Overview of addressing when managed by DSSAddressing How the device reads from the DSS address booksDirect Ldap Addressing vs Ldap Replication Summary Where addresses are storedDevice differences in addressing DuplicationEnww Enww Installation and configuration 1DSS software requirements Planning the DSS deploymentSystem and environment requirements Software requirements3DSS 4.91 supported device firmware revisions Hardware requirementsDevice firmware requirements 2DSS hardware requirementsEnww 4Ports used by DSS Feature Type Protocol Port Role of DSS Can it be Changed?Port requirements Ports usedUnderstand DSS data structures Backup and restore strategyDSS Address Book access for latest generation devices Hostname resolutionSoftware capabilities for backup and restore Back up DSS dataComponent Location Description Limitations Restore DSS dataFeatures and factors that limit scalability Scaling the DSS serverActivating licenses LicensingInstall licenses Trial or demo licenseUpgrading from previous products Node locking Device differencesInstallation Pre-installation checklistInstaller screens and options 3Software Installation Welcome screen Enww Configuration Outline Configuration Utility elementsCallout Component Description AsteriskAdd licenses Auto-generated licenses Remove licensesDevice management 7Device Configuration tabStatus Authentication iconConfigure Device Callout Component Description Device ListAdd a device Add and remove devicesRemove a device 12Remove Device dialog box Device configurationIconDescription Understanding the Device ListDevice grouping 8Device List iconsAdd devices to a group Configure DSSAuthentication methods Create a device groupLdap Server 9Authentication tab Ldap ServerEnww Microsoft Windows 10Authentication tab Microsoft WindowsEnww Ldap server Determining the Ldap server bind method for WindowsNovell NDS 11Authentication tab Novell NDSEnww Novell NDS configuration Ldap bindLdap bind methods Bind method Description Can be used by 12Authentication bind methodsSearch root How toTo configure the Ldap server Ldap Configuration13Authentication subtab Configure Devices tab set Configure the DeviceColor copy Digital Sending Service DSS SecondaryDigital Sending Service DSS Workflow Copy applicationGeneral Device configuration Information 14General subtab on the Configure Devices tab setCallout Component Description Administrator General subtab15Addressing subtab Configure Devices tab set Callout Component Description Enable NetworkAddressing subtab Test for Ldap Callout ComponentAdvanced Search OptionsLog subtab 16 Log subtab on the Configure Devices tab set17Send to Folder tab 16Log subtab on the Configure Devices tab setSelect the Enable Send to Folder check box To configure the Send to Folder feature25The Send to Folder tab on the Device Configuration tab set Configuration overview Configure the device to use Send To Folder18Send to Folder subtab on the Configure Devices tab set Gateway Server 26 E-mailtabEnable Smtp SSL Protocol Server Requires Authentication Configure the e-mail feature on DSSVerifying the Smtp gateway Smtp gatewaysTo verify the Smtp gateway 20Send to E-mail subtab Configure Devices tab set 28Send to E-mailsubtab in the Configure Devices tab setSelect routing type To enable Send to E-mail by using DSS To enable send to e-mail directly from the Device Third-party fax Analog faxTopcall Fax Send Method Callout Component Description Enable Fax SendInternet fax 21Fax tab Internet fax optionFax provider domain To configure Internet faxInternet Fax setup Default fax account e-mail address22Fax tab LAN fax LAN faxTo configure LAN fax Configure the Device LAN fax Configuring the LAN fax feature on the device Analog fax Receive Fax Send Enable FaxFax Send Settings Scan SettingsCallout Component Description Device Modem TroubleshootingEnww Callout Component Description Fax Receive Use Fax Printing Schedule. Click to select Configuring the analog fax feature on the deviceFax Printing ScheduleEnable Fax Archiving Type of fax job to archive Mail address Send to Workflows Metadata filesMenu structure 25Workflows tab Configure the menu structure groups, menus, and forms Folder To create a workflow form for a folder destination GroupsMenus FormsEnww Enww 26Response format options Format Attributes String EntryNumber Entry FTP site Enww Enww 27Response format options Printer Enww 28Send to Workflows subtab Configure Devices tab set Configure the device to use Send To Workflows42Address Book Manager Address Book ManagerImporting addresses using the Address Book Manager 29Address Book ManagerContacts Controls to manage contacts Personal Contacts Configuring address books on the Addressing tab30Addressing tab Callout Component Description Search MethodConfiguring Personal Contacts feature Method Description Effect at the control panel Configuring DSS address booksConfiguring Ldap directory replication 31Address book synchronization130 Installation and configuration Ldap replication Configure direct Ldap addressing on the deviceGuest address book Public address bookClearing addresses Ldap filtersConfigure Authentication Configure DSS for Windows Active Directory ServicesConfigure the Service-Based Address Book Configure AddressingEnww 136 Installation and configuration Support and troubleshooting Obtaining support 1Sources of informationSource Description Using Internet support Delete unused addresses from the address book Control panel messages2Device control-panel messages Message Description and actionsAuthentication failed for a reason other than incorrect user Attachment was too large Digital Send Communication ErrorDigital Send server is not responding. Contact Mail Gateway did not accept the job becauseMessage Mail Gateway is not responding. Contact administratorHP Digital Sending Delivery Error Login failed. Please try againService this device. Contact administrator Novell login requiredLogin Digital Sending Service at 15.XX.YY.ZZ does not3Critical error messages DSS error messagesEnww Appendix Document type Description Mail file settings1Document type settings Image processingSupported third-party fax programs Sample SQL Server port configuration file Change the default SQL Server port1Edit HP.Dss.App.Jobs.Config.xml Enww Glossary FTP Nanp Enww Index Fax Enww Enww Page XXXXX-XXXXX* *XXXXX-XXXXX