Table
Event | Description | Action to take |
Job Tracking Failure | An error occurred while retrying a |
| previously uncompleted job because of |
| a Job Recovery Failure. |
●Check to see if any disk errors have occurred.
●Verify that the disk that contains the DSS service is not full.
●Restart the DSS service.
If the problem persists, contact an
Startup Failure | A Digital Sending subsystem did not |
| start successfully. |
●Restart the DSS service.
●Verify that the DSS server has enough memory and disk space.
●Check the Windows event log for disk errors.
●Reinstall the DSS program.
●Verify that the latest version of the DSS service is installed. (See http://www.hp.com/ support/dss) If the latest version is not installed, upgrade to the latest version.
If the problem persists, contact an
Fax and job notifications
This section contains the following topics:
LAN Fax notification
When the LAN fax software picks up the image and envelope files and processes them, the software returns a status or notification file that tells what happened. This is called notification. Many LAN fax vendors support notification.
Notifications are not detailed or complex. They include the phone number and a status message, such as OK, FAILED, or RETRY. HP DSS looks for these status messages and uses the information to make entries into the DSS log file and to create the
As mentioned in the previous section, if the fax transmission is successful and the receiving fax device indicates success in the T30 communication with the LAN fax server; OR if the LAN fax server exceeds the server’s retry limit (configured in DSS) AND the LAN fax server supports HP’s method for fax notification, then the LAN fax server writes a notification file to the shared fax folder for each fax number dialed. These notification files have the same
30 | Chapter 2 Theory of operations | ENWW |