HP MFP Sending Software 4.9X manual Event Description

Table 2-8Device log events (continued)

Event Description Action to take

Authentication Failure	A user was unable to authenticate at
	the device.

●The user should attempt to log in again.

●If the login still fails, verify the settings on the Authentication tab of the Configuration Utility. Click Test to test the settings.

●Turn the device off and then on again.

●Restart the DSS service.

Communication Protocol Error	An error occurred while communicating	●	Turn the device off and then on
Protocol Version Error	with the device.		again.
		●	Verify that the latest version of the
			DSS service is installed. (See
			www.hp.com/support/dss)
		If the problem persists, contact an
		HP-authorized service representative.
Database Access Error	A database corruption error has	●	Check the Windows system log for
	occurred.		disk errors.
		●	Restart the DSS service.

E-mail Protocol Error E-mail Communication Error

E-mail Server Unavailable Error

An e-mail message could not be sent because of network or server problems.

●Verify that the e-mail server is running.

●Test the e-mail settings on the E- mail tab of the Configuration Utility.

●Verify that the correct From address is being used in the e-mail.

●Restart the DSS service.

●Check the SMTP server logs for errors.

If the problem persists, contact an HP-authorized service representative.

ENWW Features 29