Table 2-8Device log events (continued)

Event

Description

Action to take

Authentication Failure

A user was unable to authenticate at

 

the device.

●The user should attempt to log in again.

●If the login still fails, verify the settings on the Authentication tab of the Configuration Utility. Click Test to test the settings.

●Turn the device off and then on again.

●Restart the DSS service.

Communication Protocol Error

An error occurred while communicating

●

Turn the device off and then on

Protocol Version Error

with the device.

 

again.

 

 

 

 

 

●

Verify that the latest version of the

 

 

 

DSS service is installed. (See

 

 

 

www.hp.com/support/dss)

 

 

If the problem persists, contact an

 

 

HP-authorized service representative.

 

 

 

 

Database Access Error

A database corruption error has

●

Check the Windows system log for

 

occurred.

 

disk errors.

 

 

●

Restart the DSS service.

E-mail Protocol Error E-mail Communication Error

E-mail Server Unavailable Error

An e-mail message could not be sent because of network or server problems.

●Verify that the e-mail server is running.

●Test the e-mail settings on the E- mail tab of the Configuration Utility.

●Verify that the correct From address is being used in the e-mail.

●Restart the DSS service.

●Check the SMTP server logs for errors.

If the problem persists, contact an HP-authorized service representative.

ENWW

Features

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