HP MFP Sending Software 4.9X manual DSS error messages, 3Critical error messages

DSS error messages

Select the Notify administrator of critical error check box on the General tab of the Configuration Utility to receive e-mail messages when critical errors occur. The subject line of these e-mail messages reads: Digital Sending Software – Critical Error Notification. The e-mail message body reads as follows: “The Digital Sending Software server [server TCP/IP] incurred a critical error [error message]. This error might require administrative action.”

This section lists some of the critical-error messages that might be sent.

Table 4-3Critical error messages

Error Message	Suggested Actions
Insufficient disk space to allow job	Check available disk space on the DSS server. In some
	high-usage environments where numerous devices are
	configured in DSS, several gigabytes of free disk space
	might be required during peak usage periods.
Firmware has not been upgraded on device	This message should be seen only when older devices are
	managed DSS. Remove the device from the configuration
	and add it back again.
A notification message was not printed on the [device TCP/	Verify that DSS can communicate with the device that is
IP] printer	indicated in the message.
Address Book checking terminated with a severe corruption	Call HP Support or an authorized service provider. The
indication	Address Book might need to be rebuilt.
The SMTP server didn't accept the e-mail message because	Reduce the e-mail size limit in DSS to a number less than
it was too big	the limit that is configured at the SMTP server.
A disk file was not downloaded to the [device IP] printer	Remove the device (indicated by the TCP/IP address) and
	add the device back again to DSS.

ENWW DSS error messages 145