Table 4-2Device control-panel messages (continued)

Message

Description and actions

 

 

 

Authentication failed: Error code ### – continued

●

223: Tested user's password is not valid

 

●

224: Tested user's credentials are not valid

 

●

225: Tested user's domain is not valid

 

●

226: Test account exists but cannot be opened

 

●

227: The server did not contain the necessary

 

 

information to locate the user's home mail server.

 

 

Authentication information is incorrect. Please re-enter

The username or password that was used is incorrect. Type

information.

the information again.

 

Verify that the settings on the Authentication tab of the

 

Configuration Utility are correct for the network.

 

 

Digital Send Communication Error.

The device was unable to connect to the DSS service.

 

1.

Verify that the DSS program is running.

 

2.

Verify that the DSS server and the device are

 

 

connected to the network.

 

3.

Restart the DSS service.

 

4.

Restart the computer on which DSS is installed.

 

 

Digital Send server is not responding. Contact

The device cannot communicate with the DSS server. Check

Administrator.

the network connection. Verify that the DSS server is running

 

and has an active network connection.

 

 

E-mail Gateway did not accept the job because the

Resend the job by using a lower resolution setting, smaller

attachment was too large.

file size setting, or fewer pages.

 

Increase the attachment size that the e-mail gateway

 

accepts (see the documentation for the e-mail package).

 

Read the "returned mail" message (if one was received) to

 

determine the reason that the e-mail message was not

 

delivered.

 

 

E-mail Gateway did not respond. Job failed.

The e-mail gateway stopped responding while the device

 

was processing a digital-send job.

 

1.

Verify that the SMTP server is running.

 

2.

Select another SMTP server.

 

3.

Verify that the SMTP server and the device are

 

 

connected to the network.

 

4.

Try sending the job later.

 

 

E-mail Gateway is not configured. Contact administrator.

The user attempted to select E-mailas a send option, but no

 

TCP/IP address for a SMTP Gateway has been configured.

Use the Configuration Utility to configure the e-mail gateway.

142 Chapter 4 Support and troubleshooting

ENWW