HP MFP Sending Software 4.9X manual Obtaining support, 1Sources of information, Source Description

Obtaining support

This section contains the following topics:

●HP customer care service and support

●Finding documentation and other supporting information

●Using Internet support

HP customer care service and support

Along with your product, you receive a variety of support services from HP and our support partners. These services are designed to give you the results you need, quickly and professionally. For information about HP support locations, see the support flyer that came in the box with your HP product, or visit www.hp.com.

Finding documentation and other supporting information

The following table outlines the source for, and description of, the information that is available about issues that can arise when using HP DSS.

Table 4-1Sources of information

Source	Description
Device online Help system	Digital Sending-enabled devicess feature an online Help system that provides
	instructions for resolving common problems. To use Help, press ? on the control
	panel.
Activity-log messages	The activity log is a record of Digital Sending and is probably the best tool for
	troubleshooting. It contains information, warning, and error messages that can
	help resolve problems. It also provides access to the embedded Web server event
	log for devices.
	Two logs can be viewed:
	● The Configuration Utility Log tab shows general log messages for DSS.
	● In the Device Configuration section of the Configuration Utility, a second Log
	tab shows log messages that are specific to the selected device.
	See Use the Activity Log in the Configuration Utility on page 27 and Using the log
	for an individual device on page 28 for more information. In addition, see the Help
	file for the Configuration Utility for a list of messages and recommended actions.
Windows Event Viewer messages	The Event Viewer shows a record of the startup procedure for the DSS that is
	running on the Windows server.
Control-panel messages	Messages appear on the device control panel to report Digital Sending problems.
Configuration Utility messages	Messages appear in the Configuration Utility when problems occur.
Alert notifications	E-mail alert notifications can be sent when Digital Sending problems occur. The
	Help file for the Configuration Utility explains how to do this.

138 Chapter 4 Support and troubleshooting ENWW