Enww | HP MFP Sending Software 4.9X instruction

146 Chapter 4 Support and troubleshooting

ENWW

Image 156

HP MFP Sending Software 4.9X manual Enww

Contents

HP Digital Sending Software Page HP Digital Sending Software Copyright Trademarks Table of contents Ldap Pre-installation checklist Installer screens and options 100 137 Viii Introduction to Digital Sending Digital sending overview Jpeg Tiff Introduction to DSS Features overview Fax Supported devices Legacy device support Digital Sending management Embedded Digital Sending vs DSS Differences 1Feature comparison Area Feature Product Groups Advantages of DSS Feature Benefits 2What else does DSS allow you to do? DSS vs WebJet Admin What is new in DSS 4.91? 3Product improvements in DSSComponent Description Enww Theory of operations DSS Service Components Configuration Utility 1DSS Service Technical DetailTechnical detail DSS-enabled device 2Configuration Utility- Technical Detail 3DSS-enabled devices Technical Detail I.S. OCR engine Database Local Data Store4I.R.I.S. OCR engine Technical Detail 5Database Technical Detail Remote Configuration Utility Third-party toolsDevice firmware Enww Communications between devices and DSS server Understand licensingTrial license Licensing requirements Auto-generate licenseNode Locking Seats Part Number 7License Node Locking Features Authentication Different types of authentication Windows Errors, warnings, and information Understanding critical error notifications7Critical error messages Notification Use the Activity Log in the Configuration Utility Error Message Using the log for an individual device To view the activity log8Device log events Event Description Action to take Event Description Fax and job notifications LAN Fax notification Configuring LAN fax notification TimeoutSend to Folder Components and data flow Use the Send to Folder feature Using DSS to send a document to a folderChanging the settings Workflow Send to E-mail 11Send to E-mail communication Use the Send to E-mail feature Using DSS to send e-mail from a device Send to Fax Secure channel e-mail LAN fax Components and data flowUse LAN fax to send a fax Internet fax Overview of addressing when managed by DSS AddressingHow the device reads from the DSS address books How the device writes entries to the DSS address books Direct Ldap Addressing vs Ldap Replication Where addresses are stored Device differences in addressingDuplication Summary Enww Enww Installation and configuration Planning the DSS deployment System and environment requirementsSoftware requirements 1DSS software requirements Hardware requirements Device firmware requirements2DSS hardware requirements 3DSS 4.91 supported device firmware revisions Enww Feature Type Protocol Port Role of DSS Can it be Changed? Port requirementsPorts used 4Ports used by DSS Backup and restore strategy DSS Address Book access for latest generation devicesHostname resolution Understand DSS data structures Software capabilities for backup and restore Back up DSS dataComponent Location Description Restore DSS data Features and factors that limit scalabilityScaling the DSS server Limitations Licensing Activating licenses Install licenses Trial or demo licenseUpgrading from previous products Device differences Node locking Installation Pre-installation checklistInstaller screens and options 3Software Installation Welcome screen Enww Configuration Configuration Utility elements Callout Component DescriptionAsterisk Outline Add licenses Remove licenses Auto-generated licenses 7Device Configuration tab Device management Authentication icon Configure DeviceCallout Component Description Device List Status Add and remove devices Add a device Remove a device Device configuration 12Remove Device dialog box Understanding the Device List Device grouping8Device List icons IconDescription Configure DSS Authentication methodsCreate a device group Add devices to a group 9Authentication tab Ldap Server Ldap Server Enww 10Authentication tab Microsoft Windows Microsoft Windows Enww Determining the Ldap server bind method for Windows Ldap server 11Authentication tab Novell NDS Novell NDS Enww Novell NDS configuration Ldap bindLdap bind methods 12Authentication bind methods Search rootHow to Bind method Description Can be used by Ldap Configuration To configure the Ldap server Configure the Device 13Authentication subtab Configure Devices tab set Digital Sending Service DSS Secondary Digital Sending Service DSS WorkflowCopy application Color copy General Device configuration 14General subtab on the Configure Devices tab set Callout Component Description AdministratorGeneral subtab Information 15Addressing subtab Configure Devices tab set Callout Component Description Enable NetworkAddressing subtab Callout Component Advanced SearchOptions Test for Ldap 16 Log subtab on the Configure Devices tab set Log subtab 16Log subtab on the Configure Devices tab set 17Send to Folder tab To configure the Send to Folder feature Select the Enable Send to Folder check box 25The Send to Folder tab on the Device Configuration tab set Configuration overview Configure the device to use Send To Folder18Send to Folder subtab on the Configure Devices tab set 26 E-mailtab Gateway Server Configure the e-mail feature on DSS Enable Smtp SSL Protocol Server Requires Authentication Smtp gateways Verifying the Smtp gateway To verify the Smtp gateway 28Send to E-mailsubtab in the Configure Devices tab set 20Send to E-mail subtab Configure Devices tab set Select routing type To enable Send to E-mail by using DSS To enable send to e-mail directly from the Device Analog fax Third-party fax Topcall Callout Component Description Enable Fax Send Internet fax21Fax tab Internet fax option Fax Send Method To configure Internet fax Internet Fax setupDefault fax account e-mail address Fax provider domain LAN fax 22Fax tab LAN fax To configure LAN fax Configure the Device LAN fax Configuring the LAN fax feature on the device Analog fax Enable Fax Fax Send SettingsScan Settings Receive Fax Send Troubleshooting Callout Component Description Device Modem Enww Callout Component Description Fax Receive Configuring the analog fax feature on the device Fax PrintingSchedule Use Fax Printing Schedule. Click to select Enable Fax Archiving Type of fax job to archive Mail address Send to Workflows Metadata filesMenu structure 25Workflows tab Configure the menu structure groups, menus, and forms Groups MenusForms Folder To create a workflow form for a folder destination Enww Enww 26Response format options Format Attributes String EntryNumber Entry FTP site Enww Enww 27Response format options Printer Enww Configure the device to use Send To Workflows 28Send to Workflows subtab Configure Devices tab set Address Book Manager 42Address Book Manager Importing addresses using the Address Book Manager 29Address Book ManagerContacts Controls to manage contacts Configuring address books on the Addressing tab 30Addressing tabCallout Component Description Search Method Personal Contacts Configuring Personal Contacts feature Configuring DSS address books Configuring Ldap directory replication31Address book synchronization Method Description Effect at the control panel 130 Installation and configuration Configure direct Ldap addressing on the device Guest address bookPublic address book Ldap replication Ldap filters Clearing addresses Configure DSS for Windows Active Directory Services Configure Authentication Configure Addressing Configure the Service-Based Address Book Enww 136 Installation and configuration Support and troubleshooting Obtaining support 1Sources of informationSource Description Using Internet support Control panel messages 2Device control-panel messagesMessage Description and actions Delete unused addresses from the address book Authentication failed for a reason other than incorrect user Digital Send Communication Error Digital Send server is not responding. ContactMail Gateway did not accept the job because Attachment was too large Mail Gateway is not responding. Contact administrator HP Digital Sending Delivery ErrorLogin failed. Please try again Message Novell login required LoginDigital Sending Service at 15.XX.YY.ZZ does not Service this device. Contact administrator DSS error messages 3Critical error messages Enww Appendix Mail file settings 1Document type settingsImage processing Document type Description Supported third-party fax programs Change the default SQL Server port Sample SQL Server port configuration file 1Edit HP.Dss.App.Jobs.Config.xml Enww Glossary FTP Nanp Enww Index Fax Enww Enww Page XXXXX-XXXXX* *XXXXX-XXXXX