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IBM SY44-5902-05 manual Authorized Program Analysis Report Apar

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3.Attention: The Install Licensed Internal Code and Initialize System option destroys all data on the system, including customer data. Be sure to select the Restore Licensed Internal Code option from the Install Licensed Internal Code display. Select the Restore Licensed Internal Code option from the Install Licensed Internal Code display.

Note: Displays appear on the console throughout the process to show the restore status. User intervention might be required.

4.The system automatically performs a disk IPL and the IPL or Install the System display appears.

To install the operating system, select the Install the operating system option. See the system operation information for details on how to install the operating system.

Note: When the procedure is complete, remove the media from the alternate IPL unit.

This ends the procedure.

Authorized Program Analysis Report (APAR)

Report problems in the system program or code to IBM. When you find a problem with the Licensed Internal Code, you can submit a LIC APAR. Program problems are tracked using an authorized program analysis report (APAR). An APAR is a request for the correction of a program defect. Since operating system and Licensed Internal Code fixes might solve program and LIC problems, perform the procedures in “OS/400 or LIC APAR information” on page 293 before submitting the report.

228Service Functions V5R2

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IBM SY44-5902-05 manual Authorized Program Analysis Report Apar

Contents

ERserver Page ERserver Sixth Edition August Contents Service Reference Initial Program Load IPL Information Appendix A. OS/400 Operating System TrademarksSafety and Environmental Notices ViiEnvironmental Design Battery Return ProgramProduct Recycling and Disposal Safety and Environmental Notices Service Functions V5R2 Conventions and terminology used in this book About Service Functions SY44-5902-03Who should read this book Prerequisite and related informationHow to send your comments ISeries NavigatorIntroduction Dedicated Service Tools DSTDedicated Service Tools requirements Limited paging System paging environmentsStand-alone paging non-paging Full paging Accessing Dedicated Service Tools Performing an IPL to DSTChanging a service tools user ID This ends the procedureResetting Qsecofr service tools user ID Performing an IPL to DST for secondary partitionsSelecting Function 21 while the system Is operational Performing an alternate IPL to DST type D IPL Function keys in DST Paging environment DST options IPL non-paging Limited Full Exiting Dedicated Service ToolsDST options Perform an IPL Installing Licensed Internal CodeInstalling the operating system Work with Licensed Internal CodeLicensed Internal Code general information Options and function keysWork with disk units Options on the Work with Disk Units Display Paging environment Work with disk unit optionsPaging environment Work with disk unit options Paging environment Work with disk unit options Add units to ASPs and balance data Display disk configurationAdd units to ASPs Work with ASPs thresholdStart compression on non-configured disk units Enable remote load-source mirroringDisable remote load-source mirroring Display disk configuration statusDelete ASP data Remove units from configurationDelete user ASP Change ASP storage thresholdStop device parity protection Restore disk unit dataStart device parity protection Exclude unit in device parity protectionUpgrade load-source utility Recover disk configurationDisk unit problem recovery procedures Replace disk unitRecover from start compression failure Recover unknown load sourceRecover mirrored load source Reclaim IOP cache storageWork with Dedicated Service Tools environment Work with active service tools Resource Name Work with service tools user IDsWork with system devices Selecting Console TypeWork with system values Device IDOptions on the DST Console Mode display Work with alternate installation deviceSelect DST console mode Start a service tool Options on the Start a Service Tool displayDump to media Main storage dump manager option allows you to Dedicated Service Tools DST Service Functions V5R2 Options and Function Keys Status ConditionsStopped Condition Description WaitingStopping StartingStart Trace Select the Work with communications traces option Format and print traceExample Format Trace Data Display Data length Record timerRecord number Record statusPerform automatic installation of the operating system Controller name/numberWork with remote service support option allows you to Work with save storage and restore storageWork with remote service support Save Licensed Internal CodeAllowing access for remote service support Activating remote service supportWork with system security Work with system partitionsWork with system capacity Dedicated Service Tools DST Service Functions V5R2 Hardware Service Manager Hardware Service Manager options Paging environment Hardware service manager options Packaging hardware resourcesExample Packaging Hardware Resources display Logical hardware resources Locate resource by name Example Logical Hardware Resources displayExample Locate Resource By Resource Name display Example Logical Hardware Resource display Failed and non-reporting resources No failed logical hardware resources were found System Power Control Network Spcn Battery power unit informationWork with service action log Example Service Action Log Report displayDate and time fields Option fieldStatus field SRC fieldDevice concurrent maintenance Display label location work sheetDevice resource name Frame IDPosition Frame serial numberTime delay needed in minutes Action to be performedChange resource details From packaging displaysFrom logical displays Example Change Packaging Hardware Resource Detail displayConcurrent maintenance Example Change Logical Hardware Resource Detail displayCreate frame information DB1Example Select Packaging Model display Debug the resource Display address Display associated resourcesCommunications IOA 2620-001 From Hardware Service Manager display Display card gap informationDisplay failed resources Display hardware contained within packageDisplay location information Display non-reporting resourcesDisplay resources associated with IOP Display resource details CMB01Type-model Resource nameDescription Actual type-modelService provider Alternate service nodeAlternate service telephone Location textManufactured by IBM Shared by multiple systemsDisplay resources requiring attention Example Hardware Resources That Require Attention displayDisplay resource status Example Hardware Resource Attention Message displayDisplay system bus resources From the Logical Hardware Resources displayService Functions V5R2 Example Logical Hardware Resources on System Bus display Display system information Display unresolved locationsRemove non-reporting resource information PrintRefresh the display From packaging and logical displaysUsing High-Speed Link HSL specific options Reserve frame spaceDisplay detail BCC02This display shows the details of an HSL I/O bridge resource Operational Type-modelUnknown Not operationalNot Available EnabledDisabled EnablingExternal Display system informationInternal Link SpeedDisplay port information Example Port Connection Information displayResources associated with loop Example Logical Hardware Associated With HSL Loops displayVerify resources SPD02Symbol Description Symbols on the Hardware Service Manager displaysPrinting the System Configuration List This ends the procedure Verification procedures Hardware Service Manager VerifyVerify tape Verify optical storage unitVerify diskette Verify communications Communications test descriptionsService Functions V5R2 Product Activity Log Use the Product Activity Log option to Service Action Log SALProduct Activity Log PAL Paging environment Recovering from Product Activity Log errors while in DSTProduct Activity Log location Options and function keys Analyze logDisplay or print by log ID Example Select Analysis Report Options displayChange Product Activity Log sizes Work with removable media lifetime statisticsSort by ... function Symbol Explanation ActionDisplay or print removable media session statistics Address information function Example Log Summary by Resource NameView description function Hexadecimal Product Activity Log dataExample Hexadecimal Detail Report for Resource Example Hexadecimal Report for Resource Resource Type Model Serial number Volume ID Interpreting Product Activity Log reportsResource name Subsystem Possible NamesData protection lost Resource type, model, and locationClass System reference code Unit Address Value Unit Address Data Definition Multiple SRC entriesLogical address format Table ID Sequence numberSecondary code IPL source/stateHexadecimal offset Length in bytes Description SridMore information from hexadecimal reports Device Formatting Log Example unformatted information Example Hexadecimal Report, Device Formatting Log Template Array Member Formatting Log Example unformatted information Configuration Formatting Log Example unformatted information Configuration Formatting Log Template Needvalidp N Array Addendum Log Template Service Reference Procedures Setting the system date and timeSystem password Determining the dominant operating systemSystem unique identifier Primary console requirements Identifying the consoles when the system is operationalDetermining a primary or alternative console Introduction Locating the system’s load source from the system console Select the Associated packaging resources optionHistory file Getting started Continuously Powered Main Storage CPMLow-level debug and data collecting procedures Introduction Following table Function Description RangeIntroduction Setting the zz Position For PowerPC-based IOPs Setting the ww PositionSetting the yy Position Changing the addressSetting the ww Position Setting the xx PositionDisplaying data from function Logical partitions137 Select Display partition information Determining the release level of a logical partitionLocating a secondary partition’s console Locating a secondary partition’s load source Select Hardware Service ManagerYes No ↓ This ends the procedure Yes NoYes No Finding the SRC history list for a secondary partition Closing related problems in other logical partitionsQuerying logical partition time and date Press the function key for Include Reference Code Detail Accessing the panel functions of a logical partitionSelect Work with Partition Status Select the Work with system partitions options. option Selecting IPL source and mode for a secondary partitionOptions on the Work with Partition Status display Example of Work with Partitions Status display = Power on 10 = Mode manual = Delayed power off= Mode normal 11 = Mode autoGuest partitions Determining the hosting partition of a guest partition Determining if the system has guest partitionsDetermining the release level of a guest partition Service Reference Procedures Determining the power controlling system of a tower Example Display HSL System Information display Service Functions V5R2 This ends the procedure Switching ownership of a tower’s switchable resources Example I/O Debug Function display Switching the mode of a tower’s switchable resources Example Confirm Ownership Change displayExample Confirm Mode Change display This ends the procedure Control Panel Functions Values for IPL types, key modes, and speedsFunction code Function selected Disable CPM System status SRC trace Function/data Action or description Displays are F, S, SE, V=F, or V=SMode combinations AN, BN, CN, DN, AM, BM, CM, DM Function/data Action or description Spcn SRC Formats Function / value Action or descriptionFunction / data Action or description Cancel RequestSystem Power On Fan Power On Fan Power OffBulk Power Off Bulk Power OnTmmm cccc Service Functions V5R2 Function Subfunction Data Display Service Functions V5R2 Control Panel Functions Control panel functions Models 270, 8xx, SB2, SB3, Ways to access the control panel Models 270, 8xx, SB2, SB3, ISeries control panel without a keystick Customer control panel functions Models 270, 8xx, SB2, SB3, Function 01 on systems with a keystick Press Enter to select the IPL type and exit Current IPL type is displayed with a N S Support-directed procedure only Function Action or descriptionOperations diagram for functions A6 and A8 Fans Power suppliesThis ends the procedure Extended control panel functions Models 270, 8xx, SB2, SB3 Customer Extended Panel Functions Models 270, 8xx, SB2, SB3Service Extended Panel Functions Models 270, 8xx, SB2, SB3 5700 Select Function 53 and press Enter to display Control Panel Functions Service Functions V5R2 System Reference Code SRC Information SRC formatsModels 270, 8xx, SB2, and SB3 Example SRC record structure all modelsIdentifying SRCs ProblemWord 1 SRC general information Function display DescriptionStatus indicators Word 2 System status informationHex Digit IPL State Description System Reference Codes SRCs System Reference Codes SRCsGeneral system and Unit Reference Code URC information IPL Type a IPL Type B IPL Type C IPL Type DLmmm LmmmRrrr LIC unit reference code URC Tttt Outboard failing unit type number for examplePxxx Mmmm LIC Unit Reference Code GroupsBbbb Ccbb 441x 20-27440x 4A-4FSpcn informational concurrent maintenance SRCs IPL status SRCsC1xx B1xx C1xx 100CC100 C200 11FF C100 D009C200 C200 12FFC200 43FF C200 51FFC200 82FF C200 71FFC200 81FF C3xxLIC is initializing the Load Source IOP messaging functions Initialize RM component process management Authority recovery is running C600 432A C600 432BEnd of CPM IPL SRCs C600 450AC600 4A60 C600 450CC600 4A57 C600 4B57C900 29C0 C900 29A0C900 29B0 C900 2A80C900 2AA0 C900 2A90C900 2A95 C900 2AA1General status SRCs D900 27C0 D6xxD900 Service Functions V5R2 IPL speed recommendations Initial Program Load IPL InformationIPL type, mode, and speed options Methods to perform IPLWhat is initialized Alternate installation IPLService processor initialization IPL sequenceLicensed Internal Code LIC initialization Abnormal endingLog entries Initialization outputData descriptions Status SRCs Service Functions V5R2 Fixes and cumulative PTF packages Licensed Internal CodeLicensed Internal Code LIC introduction Licensed programs Cumulative PTF packagesPSP listings Displaying Licensed Internal Code fixesGroup Name Description Overview of Licensed Internal Code Install and RestoreCode naming conventions Utility to install Licensed Internal Code Installing Licensed Internal CodeUtility to restore Licensed Internal Code Restoring Licensed Internal CodeAuthorized Program Analysis Report Apar System Architecture and Configuration 229Hardware information System power overview Power supplyBattery power unit Secondary node Spcn power componentsPrimary node Spcn menu flow Spcn addressingSystem Architecture and Configuration Frame Battery capacity testOpt UnitFault Write Vital Product Data VPD optionDisplay Detail option Cable type for connector J15 Power sequence completeUepo switch Cable type for connector J16Battery present Next battery capacity test date Last battery capacity test dateLast battery capacity test time Next battery capacity test timeTest battery option System Interconnect High Speed LinkMulti-adapter bridge Resource namesManager on page 45 and , Product Activity Log on Name Description ExampleHardware configuration restrictions High speed communications card and wrap connector wiring Wrap connector pin to pin Connector pin Signal destinationWrap connector pin to pin Cryptographic processor card and wrap connector wiringSignal designation Advanced PCI communications console cableTwo-port 232/ac dc Isdn wrap connector and connector pin Wrap connector pin to pin Connector pinTwo-port communications adapter cable Two-port communications adapter cable wiring Wrap connector pin to RJ-45 cable wrap connectorCommunications adapter remote power-on cable Description Pin24/X.21bis communications adapter cable Signal designation Wrap connector pin to pin Stage 1 V.24/X.21bis cable wrap connector wiring24/X.21bis cable wrap connector wiring EIA 232 advanced PCI communications cableStage 1 EIA-232/X.21bis communications adapter cable EIA 232 advanced wrap connector wiringSignal destination Wrap connector pin to pin EIA-232/X.21bis cable wrap connector wiring EIA-232/X.21bis communications adapter cable36/EIA 449 high speed communications adapter cable Rlsd A, BAdvanced PCI communications cable Stage 1 V.35 cable wrap connector wiringStage 1 V.35 communications adapter cable Advanced wrap connector wiring 35 advanced wrap connector wiring 35/High speed communications adapter cable Cable wrap connector wiringCommunications adapter cable 36/RS-449 advanced PCI communications cable 36/RS-449 advanced cable wrap connector wiring DTR-A DSR-A, CD-A21/High speed communications adapter cable Token-ring communications adapter cable and card wrap Ethernet/IEEE 802.3 transceiver adapter cable and card wrapDDI transceiver adapter cable and card wrap Facsimile adapter cable wrap connector wiringSignal designation Wrap connector port a pin to port B pin PCI communications card wrap connector wiring UnusedCommunications signal voltage levels Interface type OFF voltage level On voltage levelService Functions V5R2 Working with Storage Dumps Main storage dump introductionAutomatic main storage dump Performing a main storage dump to disk manual MSD Copying a main storage dump Work with current main storage dump Copy main storage dump to media Work with copies of main storage dumpsDisplay main storage dump Copy main storage dump to MSD copyMSD status Function performed Main storage dump statusTerminating System Reference Code SRC Reporting the error MSD statusAdditional help Copying the IOP storage dump to removable media All Models IOP dump information in the Product Activity Log All Models Service Functions V5R2 Appendix A. OS/400 Operating System DST in OS/400 full paging environmentDST in OS/400 limited paging environment System Service Tools SSTAccessing system service tools Start a service tool Selecting SST from the problem handling optionEntering the Start System Service Tools Strsst command SST optionsOptions Work with diskette data recoveryWork with disk units Appendix A. OS/400 Example of Alter Diskette Data display Example of Display Diskette Data display How to use the Work with Diskette Data Recovery option Work with system capacity Function keys SSTWork with system partitions Work with system securityOnline problem analysis and resolution Introduction System-detected problemsProblem log Messages relating to hardware failuresCustomer-detected problems OS/400 or LIC Apar information Service support facilityDisplaying OS/400 PTFs ISeries Information Center, Problem Task to be performed What to do Location of instructionsVarying configuration descriptions on and off Commonly used OS/400 service commands OS/400 Command FunctionEndrmtspt Work with System Value Wrksysval Command WrkhdwprdCommonly used system values Service attributes Dspsrva or Chgsrva commandsCommonly used service attributes Chgsrva CRITMSGUSR*QSYSOPR Change Transmit Level Chgxmtlvl command Work with Hardware Products Wrkhdwprd Command Work with Hardware Products display appears Save the system configuration data to the file you created Change Description Label Locations display appears Location Change Description Label display appears Verify commands Commonly used verify commandsProcedure Test descriptionsService Functions V5R2 Appendix A. OS/400 External ring test Appendix A. OS/400 Service Functions V5R2 Appendix A. OS/400 Test description Communications tests Wireless LAN adapter card indicatorsCommunications interface trace Status Data ActionConcurrent LPDA-2 tests Service Functions V5R2 Appendix A. OS/400 Service Functions V5R2 Appendix B. Notices 321Trademarks IBMAppendix B. Notices Service Functions V5R2 Glossary of Terms and Abbreviations BAT. See basic assurance testCpi. See characters per inch EBCDIC. See extended binary-coded decimal interchange code IPL. See initial program load SCS. See SNA character string Type D IPL. See installation IPL Index AERVfycmn Debug Normal 335 LIC SRCs See Misr PAR 339 See also URCs for Please tell us how we can improve this book Readers’ Comments We’d Like to Hear from YouHow satisfied are you that the information in this book is Business Reply Mail Page SY44-5902-05