IBM SY44-5902-05 Service support facility, Displaying OS/400 PTFs, OS/400 or LIC Apar information

During the definition of a customer-detected problem, to prevent errors in the procedure, the system guides the customer. System units supply a problem analysis (PDP) as the entry point from Online PAR. Once the problem is analyzed to a part, Online PAR determines which general entry PDP is requested, if any. Online PAR generates a symptom string for a software error. The IBM service support system uses the symptom string to determine whether a software problem already has an available fix.

Customer-detected problem analysis can be started in one of the following ways:

vEnter the ANZPRB (Analyze Problem) command. Use the ANZPRB command to analyze a user-detected problem when no problem analysis message was generated, or when a problem is intermittent.

vEnter the WRKPRB (Work with Problem) command. Select the Work with problem option for any listed problem that has Opened in the Status field. Select the Analyze problem option.

Service support facility

The service support facility can be used for system-detected problems and user-detected problems.

When problem analysis is complete, online PAR gives the customer the option of reporting the problem. For many problems, analysis results are shown as a field-replaceable unit. Other analysis procedures make a symptom string to be reported with the problem.

Displaying OS/400 PTFs

Between code releases, problems that are found with the code are fixed with program temporary fixes (PTFs). The term PTF can refer to a Licensed Internal Code or an operating system fix. For more information on fixes and cumulative PTFs, see “Fixes and cumulative PTF packages” on page 223.

To display the operating system PTFs that are installed on your system, perform one of the following:

vEnter Display Program Temporary Fix (DSPPTF) 5769SS1 and look for the following:

–TCYYDDD - The entire cumulative PTF package was applied.

–TAYYDDD - All HIPER PTFs were applied.

vEnter DSPPTF 5769999 and look for the following:

–TLYYDDD - All LIC HIPER Fixes were applied.

YYDDD: YY = last 2 digits of the Year, DDD = Julian date.

CYDDDVRM is the format of the cumulative PTF package (VRM = version, release, modification).

OS/400 or LIC APAR information

Use the system operation or the service library information to assist in performing the tasks that are listed in Table 89 on page 294. Doing this should help assure that the system is current for all known problems before you create an authorized program analysis report (APAR). For more details about obtaining information necessary to help resolve software problems by components, see ″Gathering

Appendix A. OS/400 293