IBM SY44-5902-05 manual Problem log, Messages relating to hardware failures

Problem log

The problem log contains descriptions for all messages with problem analysis routines. The system operator and other authorized persons use the problem log to manage the problem records that are made by Online PAR. Functions that the problem log provides include the following:

vDisplay problem records or print problem records

vDefine a new problem

vAnalyze an existing problem

vReport a problem

vAdd notes to a problem record

vRecover from a problem

vVerify that a problem has been corrected

vMark a problem as corrected

vDelete one or more problem records

vQuery problem analysis status from a remote site

The customer has access to problem log functions in one of the following ways:

vType the WRKPRB (Work with Problems) command and press the Enter key.

vOn the Main Menu, select the Problem handling option. Then, on the Problem Handling display, select the Work with problems option.

The WRKPRB command has search parameters available to control the range of problems that is displayed. Pressing F4 displays the search parameters. One of these parameters is SRVID, which is the problem management report (PMR) number the remote support system returned when it reported the problem. Some other examples of search parameters are time range, type of failing hardware, and resource name of failing hardware.

Each entry in the problem list that WRKPRB displays contains a unique, ten-digit problem identification (ID). This ID appears on all displays for a specific problem and in the PMR for the problem in the remote support system. The problem list has a field that you can use to specify the problem ID that you want to go to directly.

Messages relating to hardware failures

When the system makes an entry in the problem log for each system-detected problem, it also sends a message to the QSYSOPR message queue. Messages that are associated with system-detected problems are marked with an asterisk (*) or are highlighted.

Start problem analysis by placing the cursor anywhere on the message line that contains the asterisk and press F14. For more options, press the Help key to view the Additional Message Information display, then press F14 (Work with Problem) to view the Work with Problems display. For details, see the Problem Analysis information for your system. To see available online help, press the Help key.

Note: It is possible to have highlighted or marked with an asterisk multiple system messages that are related to the same failure. For example, a 9335 A01 control unit failure would generate its own message and two more system messages (one per actuator) for each B01 unit on the A01 device function processor.

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