IBM SY44-5902-05 Allowing access for remote service support, Activating remote service support

Through remote service support, DST functions that would normally be available only at the local system console can be accessed from a remote site. Remote service support requires the following:

vAn electronic customer support communications line.

vThe system at the local site must be IPLed to DST or past DST.

vRemote service support must be enabled and activated at the local site (see “Allowing access for remote service support” and “Activating remote service support”).

For more information on remote access support, see AS/400® Remote Access Support (SC41-0596).

Allowing access for remote service support

Before you begin a session, remote service support must be allowed access by the system. Perform the following to allow access for remote service support:

1.Select the Work with remote service support option on the Use Dedicated Service Tools (DST) display.

2.Select the Change service attributes option. Set the Allow remote access field to 1 (yes).

Note: The system is shipped with remote service access disabled (not allowed). After remote access is set to 1 the first time, it remains set until you select 2 (not allowed) or the system is restored. The system operates normally with remote access in either state (allowed or not allowed).

3.The system now allows a remote service support session. To activate a remote service support session, see “Activating remote service support”.

This ends the procedure.

Activating remote service support

Before you can activate a session, you must allow access for remote service support (see “Allowing access for remote service support”). After you have allowed access for remote service support, you can activate remote service in one of the following ways:

vPerform Function 66 (Activate Remote Service) on the control panel. See “Function 66–Activate Remote Service” on page 173.

vSelect the Activate remote service support communication line option on the Work with Remote Service display by performing the following procedure:

1.Select the Work with remote service support option on the Use Dedicated Service Tools (DST) display.

2.Make a note of the current mode setting on the modem. Then select the Activate remote service support communication line option from the Work with Remote Service Support display. This activates the communications line and sets the modem to asynchronous mode.

3.When the service provider ends the remote service session, the console is available for normal DST operations.

Note: If the console is input-inhibited after the service provider ends the remote service session, select Function 21 to make DST available again.

4.Select the Work with remote service support option from the Use Dedicated Service Tools (DST) display.

5.Select the Deactivate remote service support communication line option from the Work with Remote Service Support display to release the communications line.

Chapter 1. Dedicated Service Tools (DST) 41