ERserver
Page
 ERserver
 Sixth Edition August
 Contents
 Service Reference
 Initial Program Load IPL Information
 Trademarks
Appendix A. OS/400 Operating System
 Vii
Safety and Environmental Notices
 Battery Return Program
Product Recycling and Disposal
Environmental Design
 Safety and Environmental Notices
 Service Functions V5R2
 Who should read this book
About Service Functions SY44-5902-03
Conventions and terminology used in this book
Prerequisite and related information
 ISeries Navigator
How to send your comments
 Dedicated Service Tools DST
Dedicated Service Tools requirements
Introduction
 System paging environments
Stand-alone paging non-paging
Limited paging
 Full paging
 Performing an IPL to DST
Accessing Dedicated Service Tools
 This ends the procedure
Changing a service tools user ID
 Performing an IPL to DST for secondary partitions
Resetting Qsecofr service tools user ID
 Selecting Function 21 while the system Is operational
 Performing an alternate IPL to DST type D IPL
 Function keys in DST
 Exiting Dedicated Service Tools
DST options
Paging environment DST options IPL non-paging Limited Full
 Installing the operating system
Installing Licensed Internal Code
Perform an IPL
Work with Licensed Internal Code
 Options and function keys
Licensed Internal Code general information
 Work with disk units
 Paging environment Work with disk unit options
Options on the Work with Disk Units Display
 Paging environment Work with disk unit options
 Paging environment Work with disk unit options
 Add units to ASPs
Display disk configuration
Add units to ASPs and balance data
Work with ASPs threshold
 Disable remote load-source mirroring
Enable remote load-source mirroring
Start compression on non-configured disk units
Display disk configuration status
 Delete user ASP
Remove units from configuration
Delete ASP data
Change ASP storage threshold
 Start device parity protection
Restore disk unit data
Stop device parity protection
Exclude unit in device parity protection
 Disk unit problem recovery procedures
Recover disk configuration
Upgrade load-source utility
Replace disk unit
 Recover mirrored load source
Recover unknown load source
Recover from start compression failure
Reclaim IOP cache storage
 Work with Dedicated Service Tools environment
 Work with active service tools
 Work with system devices
Work with service tools user IDs
Resource Name
Selecting Console Type
 Device ID
Work with system values
 Work with alternate installation device
Select DST console mode
Options on the DST Console Mode display
 Options on the Start a Service Tool display
Start a service tool
 Dump to media
 Main storage dump manager option allows you to
 Dedicated Service Tools DST
 Service Functions V5R2
 Status Conditions
Options and Function Keys
 Stopping
Condition Description Waiting
Stopped
Starting
 Start Trace
 Format and print trace
Select the Work with communications traces option
 Example Format Trace Data Display
 Record number
Record timer
Data length
Record status
 Controller name/number
Perform automatic installation of the operating system
 Work with remote service support
Work with save storage and restore storage
Work with remote service support option allows you to
Save Licensed Internal Code
 Activating remote service support
Allowing access for remote service support
 Work with system partitions
Work with system capacity
Work with system security
 Dedicated Service Tools DST
 Service Functions V5R2
 Hardware Service Manager
 Hardware Service Manager options
 Packaging hardware resources
Paging environment Hardware service manager options
 Example Packaging Hardware Resources display
 Logical hardware resources
 Example Logical Hardware Resources display
Locate resource by name
 Example Locate Resource By Resource Name display
 Example Logical Hardware Resource display
 Failed and non-reporting resources
 No failed logical hardware resources were found
 Battery power unit information
System Power Control Network Spcn
 Example Service Action Log Report display
Work with service action log
 Status field
Option field
Date and time fields
SRC field
 Display label location work sheet
Device concurrent maintenance
 Position
Frame ID
Device resource name
Frame serial number
 Action to be performed
Time delay needed in minutes
 From packaging displays
Change resource details
 Example Change Packaging Hardware Resource Detail display
From logical displays
 Example Change Logical Hardware Resource Detail display
Concurrent maintenance
 DB1
Create frame information
 Example Select Packaging Model display
 Debug the resource
 Display associated resources
Display address
 Communications IOA 2620-001
 Display card gap information
From Hardware Service Manager display
 Display hardware contained within package
Display failed resources
 Display non-reporting resources
Display location information
 Display resources associated with IOP
 CMB01
Display resource details
 Description
Resource name
Type-model
Actual type-model
 Alternate service telephone
Alternate service node
Service provider
Location text
 Shared by multiple systems
Manufactured by IBM
 Example Hardware Resources That Require Attention display
Display resources requiring attention
 Example Hardware Resource Attention Message display
Display resource status
 From the Logical Hardware Resources display
Display system bus resources
 Service Functions V5R2
 Example Logical Hardware Resources on System Bus display
 Display unresolved locations
Display system information
 Refresh the display
Print
Remove non-reporting resource information
From packaging and logical displays
 Reserve frame space
Using High-Speed Link HSL specific options
 BCC02
Display detail
 This display shows the details of an HSL I/O bridge resource
 Unknown
Type-model
Operational
Not operational
 Disabled
Enabled
Not Available
Enabling
 Internal
Display system information
External
Link Speed
 Example Port Connection Information display
Display port information
 Example Logical Hardware Associated With HSL Loops display
Resources associated with loop
 SPD02
Verify resources
 Symbols on the Hardware Service Manager displays
Printing the System Configuration List
Symbol Description
 This ends the procedure
 Hardware Service Manager Verify
Verification procedures
 Verify optical storage unit
Verify diskette
Verify tape
 Communications test descriptions
Verify communications
 Service Functions V5R2
 Product Activity Log
 Service Action Log SAL
Product Activity Log PAL
Use the Product Activity Log option to
 Recovering from Product Activity Log errors while in DST
Product Activity Log location
Paging environment
 Analyze log
Options and function keys
 Example Select Analysis Report Options display
Display or print by log ID
 Work with removable media lifetime statistics
Change Product Activity Log sizes
 Symbol Explanation Action
Display or print removable media session statistics
Sort by ... function
 Example Log Summary by Resource Name
Address information function
 Hexadecimal Product Activity Log data
View description function
 Example Hexadecimal Detail Report for Resource
 Example Hexadecimal Report for Resource
 Interpreting Product Activity Log reports
Resource Type Model Serial number Volume ID
 Subsystem Possible Names
Resource name
 Resource type, model, and location
Class
Data protection lost
 System reference code
 Multiple SRC entries
Logical address format
Unit Address Value Unit Address Data Definition
 Secondary code
Sequence number
Table ID
IPL source/state
 Srid
Hexadecimal offset Length in bytes Description
 More information from hexadecimal reports
 Device Formatting Log Example unformatted information
 Example Hexadecimal Report, Device Formatting Log Template
 Array Member Formatting Log Example unformatted information
 Configuration Formatting Log Example unformatted information
 Configuration Formatting Log Template
 Needvalidp N
 Array Addendum Log Template
 Setting the system date and time
Service Reference Procedures
 Determining the dominant operating system
System password
 System unique identifier
 Identifying the consoles when the system is operational
Determining a primary or alternative console Introduction
Primary console requirements
 Select the Associated packaging resources option
Locating the system’s load source from the system console
 History file
 Continuously Powered Main Storage CPM
Low-level debug and data collecting procedures Introduction
Getting started
 Function Description Range
Following table
 Introduction
 Setting the yy Position
For PowerPC-based IOPs Setting the ww Position
Setting the zz Position
Changing the address
 Setting the xx Position
Setting the ww Position
 Logical partitions
Displaying data from function
 137
 Determining the release level of a logical partition
Locating a secondary partition’s console
Select Display partition information
 Yes No ↓ This ends the procedure
Select Hardware Service Manager
Locating a secondary partition’s load source
Yes No
 Yes No
 Closing related problems in other logical partitions
Querying logical partition time and date
Finding the SRC history list for a secondary partition
 Accessing the panel functions of a logical partition
Select Work with Partition Status
Press the function key for Include Reference Code Detail
 Selecting IPL source and mode for a secondary partition
Options on the Work with Partition Status display
Select the Work with system partitions options. option
 Example of Work with Partitions Status display
 = Power on
 = Mode normal
= Delayed power off
10 = Mode manual
11 = Mode auto
 Guest partitions
 Determining if the system has guest partitions
Determining the release level of a guest partition
Determining the hosting partition of a guest partition
 Service Reference Procedures
 Determining the power controlling system of a tower
 Example Display HSL System Information display
 Service Functions V5R2
 This ends the procedure
 Switching ownership of a tower’s switchable resources
 Example I/O Debug Function display
 Example Confirm Ownership Change display
Switching the mode of a tower’s switchable resources
 Example Confirm Mode Change display
 This ends the procedure
 Values for IPL types, key modes, and speeds
Control Panel Functions
 Function code Function selected
 Disable CPM
 System status SRC trace
 Displays are F, S, SE, V=F, or V=S
Function/data Action or description
 Mode combinations AN, BN, CN, DN, AM, BM, CM, DM
 Function/data Action or description
 Function / value Action or description
Spcn SRC Formats
 Cancel Request
System Power On
Function / data Action or description
 Bulk Power Off
Fan Power Off
Fan Power On
Bulk Power On
 Tmmm cccc
 Service Functions V5R2
 Function Subfunction Data Display
 Service Functions V5R2
 Control Panel Functions
 Control panel functions Models 270, 8xx, SB2, SB3,
 Ways to access the control panel Models 270, 8xx, SB2, SB3,
 ISeries control panel without a keystick
 Customer control panel functions Models 270, 8xx, SB2, SB3,
 Function 01 on systems with a keystick
 Press Enter to select the IPL type and exit
 Current IPL type is displayed with a
 N S
 Function Action or description
Support-directed procedure only
 Fans Power supplies
Operations diagram for functions A6 and A8
 This ends the procedure
 Customer Extended Panel Functions Models 270, 8xx, SB2, SB3
Extended control panel functions Models 270, 8xx, SB2, SB3
 Service Extended Panel Functions Models 270, 8xx, SB2, SB3
 5700
 Select Function 53 and press Enter to display
 Control Panel Functions
 Service Functions V5R2
 SRC formats
System Reference Code SRC Information
 Example SRC record structure all models
Models 270, 8xx, SB2, and SB3
 Word 1 SRC general information
Problem
Identifying SRCs
Function display Description
 Word 2 System status information
Status indicators
 Hex Digit IPL State Description
 General system and Unit Reference Code URC information
System Reference Codes SRCs
System Reference Codes SRCs
IPL Type a IPL Type B IPL Type C IPL Type D
 Lmmm
Lmmm
 Tttt Outboard failing unit type number for example
Pxxx
Rrrr LIC unit reference code URC
 LIC Unit Reference Code Groups
Bbbb Ccbb
Mmmm
 440x
20-27
441x
4A-4F
 IPL status SRCs
Spcn informational concurrent maintenance SRCs
 C1xx 100C
C100
C1xx B1xx
 C200
C100 D009
C200 11FF
C200 12FF
 C200 51FF
C200 43FF
 C200 81FF
C200 71FF
C200 82FF
C3xx
 LIC is initializing the Load Source IOP messaging functions
 Initialize RM component process management
 Authority recovery is running
 C600 432B
C600 432A
 C600 450A
End of CPM IPL SRCs
 C600 4A57
C600 450C
C600 4A60
C600 4B57
 C900 29B0
C900 29A0
C900 29C0
C900 2A80
 C900 2A95
C900 2A90
C900 2AA0
C900 2AA1
 General status SRCs
 D6xx
D900
D900 27C0
 Service Functions V5R2
 IPL type, mode, and speed options
Initial Program Load IPL Information
IPL speed recommendations
Methods to perform IPL
 Service processor initialization
Alternate installation IPL
What is initialized
IPL sequence
 Abnormal ending
Licensed Internal Code LIC initialization
 Initialization output
Data descriptions
Log entries
 Status SRCs
 Service Functions V5R2
 Licensed Internal Code
Licensed Internal Code LIC introduction
Fixes and cumulative PTF packages
 PSP listings
Cumulative PTF packages
Licensed programs
Displaying Licensed Internal Code fixes
 Overview of Licensed Internal Code Install and Restore
Code naming conventions
Group Name Description
 Installing Licensed Internal Code
Utility to install Licensed Internal Code
 Restoring Licensed Internal Code
Utility to restore Licensed Internal Code
 Authorized Program Analysis Report Apar
 229
System Architecture and Configuration
 System power overview Power supply
Battery power unit
Hardware information
 Spcn power components
Primary node
Secondary node
 Spcn addressing
Spcn menu flow
 System Architecture and Configuration
 Opt
Battery capacity test
Frame
Unit
 Write Vital Product Data VPD option
Fault
 Display Detail option
 Uepo switch
Power sequence complete
Cable type for connector J15
Cable type for connector J16
 Battery present
 Last battery capacity test time
Last battery capacity test date
Next battery capacity test date
Next battery capacity test time
 Test battery option
 High Speed Link
System Interconnect
 Resource names
Multi-adapter bridge
 Name Description Example
Manager on page 45 and , Product Activity Log on
 Hardware configuration restrictions
 Wrap connector pin to pin Connector pin Signal destination
High speed communications card and wrap connector wiring
 Signal designation
Cryptographic processor card and wrap connector wiring
Wrap connector pin to pin
Advanced PCI communications console cable
 Two-port 232/ac dc
 Wrap connector pin to pin Connector pin
Isdn wrap connector and connector pin
 Two-port communications adapter cable
 Two-port communications adapter cable wiring
 Communications adapter remote power-on cable
RJ-45 cable wrap connector
Wrap connector pin to
Description Pin
 24/X.21bis communications adapter cable
 24/X.21bis cable wrap connector wiring
Stage 1 V.24/X.21bis cable wrap connector wiring
Signal designation Wrap connector pin to pin
EIA 232 advanced PCI communications cable
 EIA 232 advanced wrap connector wiring
Signal destination Wrap connector pin to pin
Stage 1 EIA-232/X.21bis communications adapter cable
 EIA-232/X.21bis communications adapter cable
EIA-232/X.21bis cable wrap connector wiring
 Rlsd A, B
36/EIA 449 high speed communications adapter cable
 Stage 1 V.35 cable wrap connector wiring
Stage 1 V.35 communications adapter cable
Advanced PCI communications cable
 Advanced wrap connector wiring
 35 advanced wrap connector wiring
 Cable wrap connector wiring
Communications adapter cable
35/High speed communications adapter cable
 36/RS-449 advanced PCI communications cable
 DTR-A DSR-A, CD-A
36/RS-449 advanced cable wrap connector wiring
 21/High speed communications adapter cable
 Ethernet/IEEE 802.3 transceiver adapter cable and card wrap
Token-ring communications adapter cable and card wrap
 Facsimile adapter cable wrap connector wiring
Signal designation Wrap connector port a pin to port B pin
DDI transceiver adapter cable and card wrap
 Unused
PCI communications card wrap connector wiring
 Interface type OFF voltage level On voltage level
Communications signal voltage levels
 Service Functions V5R2
 Main storage dump introduction
Working with Storage Dumps
 Automatic main storage dump
 Performing a main storage dump to disk manual MSD
 Copying a main storage dump
 Work with current main storage dump
 Display main storage dump
Work with copies of main storage dumps
Copy main storage dump to media
Copy main storage dump to MSD copy
 Main storage dump status
Terminating System Reference Code SRC
MSD status Function performed
 MSD status
Reporting the error
 Additional help
 Copying the IOP storage dump to removable media All Models
 IOP dump information in the Product Activity Log All Models
 Service Functions V5R2
 DST in OS/400 full paging environment
Appendix A. OS/400 Operating System
 System Service Tools SST
Accessing system service tools
DST in OS/400 limited paging environment
 Entering the Start System Service Tools Strsst command
Selecting SST from the problem handling option
Start a service tool
SST options
 Work with diskette data recovery
Work with disk units
Options
 Appendix A. OS/400
 Example of Alter Diskette Data display
 Example of Display Diskette Data display
 How to use the Work with Diskette Data Recovery option
 Work with system partitions
Function keys SST
Work with system capacity
Work with system security
 System-detected problems
Online problem analysis and resolution Introduction
 Messages relating to hardware failures
Problem log
 Customer-detected problems
 Service support facility
Displaying OS/400 PTFs
OS/400 or LIC Apar information
 Task to be performed What to do Location of instructions
ISeries Information Center, Problem
 Varying configuration descriptions on and off
 OS/400 Command Function
Commonly used OS/400 service commands
 Endrmtspt
 Wrkhdwprd
Work with System Value Wrksysval Command
 Service attributes Dspsrva or Chgsrva commands
Commonly used service attributes
Commonly used system values
 Chgsrva CRITMSGUSR*QSYSOPR
 Change Transmit Level Chgxmtlvl command
 Work with Hardware Products Wrkhdwprd Command
 Work with Hardware Products display appears
 Save the system configuration data to the file you created
 Change Description Label Locations display appears
 Location
 Change Description Label display appears
 Commonly used verify commands
Verify commands
 Test descriptions
Procedure
 Service Functions V5R2
 Appendix A. OS/400
 External ring test
 Appendix A. OS/400
 Service Functions V5R2
 Appendix A. OS/400
 Communications interface trace
Communications tests Wireless LAN adapter card indicators
Test description
Status Data Action
 Concurrent LPDA-2 tests
 Service Functions V5R2
 Appendix A. OS/400
 Service Functions V5R2
 321
Appendix B. Notices
 IBM
Trademarks
 Appendix B. Notices
 Service Functions V5R2
 BAT. See basic assurance test
Glossary of Terms and Abbreviations
 Cpi. See characters per inch
 EBCDIC. See extended binary-coded decimal interchange code
 IPL. See initial program load
 SCS. See SNA character string
 Type D IPL. See installation IPL
 AER
Index
 Vfycmn
 Debug
 Normal
 335
 LIC SRCs
 See Misr
 PAR
 339
 See also URCs for
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