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Contents
Safety and Environmental Notices . . . vii
About Service Functions (SY44-5902-03) xi
Chapter 1. Dedicated Service Tools (DST)................1
Chapter 2. Hardware Service Manager 45
Chapter 4. Service Reference Procedures ............125
Chapter 5. Control Panel Functions 159
iv
Chapter 6. System Reference Code (SRC) Information .........191
Chapter 7. Initial Program Load (IPL) Information ............217
Chapter 8. Licensed Internal Code 223
Chapter 9. System Architecture and Configuration ...........229
Chapter 10. Working with Storage Dumps..............269
Appendix A. OS/400 Operating System 281
Appendix B. Notices ........321
vi
Glossary of Terms and Abbreviations 325 Index ...............331
Safety and Environmental Notices
Danger Notices
Product Recycling and Disposal
Battery Return Program
viii
Environmental Design
Caution Notices
Attention Notices
Laser Safety Information Laser Safety Information (for IBM Fiber Optic Link Products)
x
About Service Functions (SY44-5902-03)
Who should read this book
Conventions and terminology used in this book
Prerequisite and related information
iSeries Navigator
How to send your comments
xii
Chapter 1. Dedicated Service Tools (DST)
Dedicated Service Tools requirements
System paging environments
Stand-alone paging (non-paging)
2
Limited paging
Full paging
Accessing Dedicated Service Tools
Performing an IPL to DST
4
Changing a service tools user ID
Resetting QSECOFR service tools user ID
Performing an IPL to DST for secondary partitions
6
Pressing the System Request Key while the system is operational
Selecting Function 21 while the system Is operational
Performing an alternate IPL to DST (type D IPL)
8
Function keys (in DST)
Exiting Dedicated Service Tools
DST options
10
Installing Licensed Internal Code
Installing the operating system
Perform an IPL
Work with Licensed Internal Code
Licensed Internal Code general information
Options and function keys
12
Work with disk units
Options on the Work with Disk Units Display
14
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Work with Dedicated Service Tools environment
Work with active service tools
24
Work with system devices
Work with service tools user IDs
Work with system values
26
Work with alternate installation device
Select DST console mode
Start a service tool
Options on the Start a Service Tool display
28
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Perform automatic installation of the operating system
Save Licensed Internal Code
Work with save storage and restore storage
40
Work with remote service support
Allowing access for remote service support
Activating remote service support
Work with system partitions
Work with system capacity
42
Work with system security
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Chapter 2. Hardware Service Manager
Hardware Service Manager options
46
Packaging hardware resources
48
Logical hardware resources
Locate resource by name
50
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52
Failed and non-reporting resources
54
System Power Control Network (SPCN)
Battery power unit information
Work with service action log
56
Option field
Status field
Date and time fields
SRC field
Resource field
Display label location work sheet
Device concurrent maintenance
58
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Collecting information and performing functions from the Hardware Service Manager displays
Change resource details
62
Concurrent maintenance
Create frame information
64
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Debug the resource
66
Display address
Display associated resources
68
Display card gap information
Display failed resources
Display hardware contained within package
70
Display location information
Display non-reporting resources
Display resources associated with IOP
72
Display resource details
Resource name
Description
74
Type-model
Actual type-model
Page
Manufactured by IBM
Shared by multiple systems
76
Display resources requiring attention
Display resource status
78
Display serial/part numbers, logical address, and status/resource name information
Display system bus resources
80
Logical hardware resources on system bus (frames with a PCI system bus)
Display system information
Display unresolved locations
82
Print
Refresh the display
Remove non-reporting resource information
Reserve frame space
Using High-Speed Link (HSL) specific options
84
Display detail
86
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Display system information
Display port information
90
Resources associated with loop
Verify resources
92
Symbols on the Hardware Service Manager displays
Printing the System Configuration List
94
Verification procedures
Hardware Service Manager Verify
Verify optical storage unit
Optical storage unit test descriptions
96
Verify diskette
Diskette test descriptions
Verify communications
Communications test descriptions
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Chapter 3. Product Activity Log
Product Activity Log (PAL)
The Service Action Log (SAL)
100
Product Activity Log location
Recovering from Product Activity Log errors while in DST
Paging environment
Options and function keys
Analyze log
102
Display or print by log ID
Change Product Activity Log sizes
Work with removable media lifetime statistics
104
Display or print removable media session statistics
Sort by ... function
Address information function
106
View description function
Hexadecimal Product Activity Log data
108
Figure 46. Example Hexadecimal Report for Resource
Figure 47. Hexadecimal Report for Resource Offset Location Example
Interpreting Product Activity Log reports
Some considerations when interpreting Product Activity Log reports
110
Resource name
Resource type, model, and location
Class
112
System reference code
Multiple SRC entries
Logical address format
114
Sequence number
Secondary code
Table ID
IPL source/state
Hexadecimal report
116
More information from hexadecimal reports
Other Not described in this document Device Formatting Log Example (unformatted information):
118
Device Formatting Log Template:
Figure 51. Example Hexadecimal Report, Device Formatting Log (unformatted information)
Device Formatting Log Example (As formatted information for A or B IPL):
Figure 52. Example Hexadecimal Report, Device Formatting Log Template
Figure 53. Example Hexadecimal Report, Device Formatting (As formatted information for A or B IPL)
Array Member Formatting Log Example (unformatted information):
120
Array Member Formatting Log Template:
Figure 54. Example Hexadecimal Report, Array Member Formatting Log (unformatted
Array Member Formatting Log Example (As formatted information for A or B IPL):
Configuration Formatting Log Example (unformatted information):
Figure 55. Example Hexadecimal Report, Array Member Formatting Log Template
Configuration Formatting Log Template:
122
Configuration Formatting Log Example (As formatted information for A or B IPL):
Figure 57. Example Hexadecimal Report, Configuration Formatting log (unformatted
Figure 58. Example Hexadecimal Report, Configuration Formatting Log Template
Array Addendum Formatting Log Example (unformatted information):
Figure 60. Example Hexadecimal Report, ArrayAddendum Formatting Log (unformatted
Array Addendum Log Template:
Array Addendum Log Example (as formatted information for A or B IPL):
Figure 61. Example Hexadecimal Report, ArrayAddendum Formatting Log Template
124
Chapter 4. Service Reference Procedures
Setting the system date and time
Determining the dominant operating system
System password
126
System unique identifier
Determining a primary or alternative console
Primary console requirements
128
Identifying the consoles when the system is operational
Locating the systems load source from the system console
History file
130
Continuously Powered Main Storage (CPM)
Low-level debug and data collecting procedures
Getting started
Displaying data for functions 57, 63, and 64 (Models 270, 8xx, SB2, SB3, and 890)
132
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Changing the address
134
Changing the address in functions 58 through 61 (Models 270, 8xx, SB2, SB3, and 890)
Changing the address
Displaying data from function 62
Logical partitions
136
Examples: Missing or non-reporting system bus resources
Determining the release level of a logical partition
Locating a secondary partitions console
138
Locating a secondary partitions load source
Locating a secondary partitions load source from the secondary partitions console
Locating a secondary partitions load source from the primary partitions console
140
Querying logical partition time and date
Converting secondary partition time and date to primary partition time and date
Finding the SRC history list for a secondary partition
Closing related problems in other logical partitions
Accessing the panel functions of a logical partition
Determining which logical partition owns a FRU or a system I/O resource
142
Selecting IPL source and mode for a secondary partition
Options on the Work with Partition Status display
Figure 63. Example of Work with Partitions Status display
144
Figure 64. Example of Work with Partitions Status display (continued)
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146
Guest partitions
Determining if the system has guest partitions
Determining the release level of a guest partition
148
Determining the hosting partition of a guest partition
IASP/Clustering Service Reference Procedures Determining if a tower is configured as switchable
Determining the power controlling system of a tower
150
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Determining the resource name and HSL loop number of an HSL I/O bridge
152
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Switching ownership of a towers switchable resources
154
Figure 71. Example I/O Debug Function display
Figure 72. Example Confirm Release of Resource Ownership display
Switching the mode of a towers switchable resources
156
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Chapter 5. Control Panel Functions
Values for IPL types, key modes, and speeds
Control Panel Functions (Models 150, 170, 250, 4xx, 50x, 51x, 530, 53S, 6xx, 7xx, SB1, and Sxx)
160
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Control panel functions (Models 270, 8xx, SB2, SB3, and 890)
174
Ways to access the control panel (Models 270, 8xx, SB2, SB3, and 890)
176
Control panel function descriptions (Models 270, 8xx, SB2, SB3, and 890)
Customer control panel functions (Models 270, 8xx, SB2, SB3, and 890)
178
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Extended control panel functions (Models 270, 8xx, SB2, SB3, 890)
186
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Low-Level Debug (LLD) panel functions (Models 270, 8xx, SB2, SB3, and 890)
188
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190
Chapter 6. System Reference Code (SRC) Information
SRC formats
192
Word 1 - SRC general information
Identifying SRCs
Word 2 - System status information
Status indicators
194
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System Reference Codes (SRCs)
General system and Unit Reference Code (URC) information
196
System Reference Codes (SRCs)
Page
198
LIC Unit Reference Code Groups
200
SPCN informational concurrent maintenance SRCs
IPL status SRCs
202
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204
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206
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208
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210
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212
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General status SRCs
214
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Chapter 7. Initial Program Load (IPL) Information
IPL type, mode, and speed options
IPL speed recommendations
Methods to perform IPL
Alternate installation IPL
IPL sequence
218
Service processor initialization
Functions performed
Licensed Internal Code (LIC) initialization
Functions performed
Abnormal ending
Initialization output
Data descriptions
220
Log entries
Status SRCs
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Chapter 8. Licensed Internal Code
Licensed Internal Code (LIC) introduction
Fixes and cumulative PTF packages
Cumulative PTF packages
PSP listings
224
Licensed programs
Displaying Licensed Internal Code fixes
Code naming conventions
Utilities to Install and Restore Licensed Internal Code
Overview of Licensed Internal Code Install and Restore
Utility to install Licensed Internal Code
Installing Licensed Internal Code
226
Utility to restore Licensed Internal Code
Restoring Licensed Internal Code
Authorized Program Analysis Report (APAR)
228
Chapter 9. System Architecture and Configuration
Hardware information
System power overview Power supply
230
Battery power unit
System Power Control Network (SPCN)
SPCN power components
Primary node
Secondary node
SPCN addressing
SPCN menu flow
232
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Battery capacity test
Opt
234
Frame
Unit
Serial number
Fault
Write Vital Product Data (VPD) option
Display Detail option
Frame
236
Type
Page
Page
Last battery capacity test date
Last battery capacity test time
Next battery capacity test date
Next battery capacity test time
Power sequence complete
Test battery option
240
System Interconnect
High Speed Link
Multi-adapter bridge
Resource names
242
Manageron page 45 and Chapter3, Product Activity Logon page99.
Hardware configuration restrictions
244
High speed communications card and wrap connector wiring
Advanced PCI communications console cable
Cryptographic processor card and wrap connector wiring
246
Two-port communications adapter card and wrap connector wiring
ISDN wrap connector and connector pin
248
Two-port communications adapter cable
250
RJ-45 cable wrap connector
V.24 communications adapter remote power-on cable
V.24/X.21bis communications adapter cable
252
Stage 1 V.24/X.21bis cable wrap connector wiring
V.24/X.21bis cable wrap connector wiring
EIA 232 advanced PCI communications cable
EIA 232 advanced wrap connector wiring
Stage 1 EIA-232/X.21bis communications adapter cable
254
EIA-232/X.21bis communications adapter cable
EIA-232/X.21bis cable wrap connector wiring
V.36/EIA 449 high speed communications adapter cable
V.36/EIA 449 high speed communications adapter cable wrap connector wiring
256
Stage 1 V.35 communications adapter cable
Stage 1 V.35 cable wrap connector wiring
V.24 advanced PCI communications cable
V.24 advanced wrap connector wiring
V.35 advanced PCI communications cable
258
V.35 advanced wrap connector wiring
V.35 communications adapter cable
V.35 cable wrap connector wiring
260
V.35/High speed communications adapter cable
V.35/High speed communications adapter cable wrap connector wiring
V.36/RS-449 advanced PCI communications cable
V.36/RS-449 advanced cable wrap connector wiring
262
X.21 communications adapter cable
X.21/High speed communications adapter cable
X.21 cable wrap connector wiring
X.21 advanced PCI communications cable
X.21 advanced wrap connector wiring
Token-ring communications adapter cable and card wrap
264
Ethernet/IEEE 802.3 transceiver adapter cable and card wrap
Facsimile adapter cable wrap connector wiring
DDI transceiver adapter cable and card wrap
PCI communications card wrap connector wiring
266
Communications signal voltage levels
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Chapter 10. Working with Storage Dumps
Main storage dump introduction
Automatic main storage dump
270
Performing a main storage dump to disk (manual MSD)
Copying a main storage dump
272
Work with current main storage dump
Display main storage dump
Copy main storage dump to media
274
Copy main storage dump to MSD copy
Work with copies of main storage dumps
Main storage dump status
Terminating System Reference Code (SRC)
Error recovery for dumps Determining whether main storage dump data was written to disk
Reporting the error
276
Additional help
Performing a service processor storage dump (Models 270, 8xx, SB2, SB3, and 890)
Copying the IOP storage dump to removable media (All Models)
Copying the service processor storage dump to removable media (Models 270, 8xx, SB2, SB3, and 890)
278
Performing an IOP dump using hardware service manager (All Models)
IOP dump information in the Product Activity Log (All Models)
Page
Appendix A. OS/400 Operating System
DST in OS/400 full paging environment
DST in OS/400 limited paging environment
System Service Tools (SST)
282
Accessing system service tools
Selecting SST from the problem handling option
SST options
Start a service tool
Work with active service tools
Work with disk units
284
Work with diskette data recovery
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Work with system partitions
Work with system capacity
Work with system security
Work with service tools user IDs
Function keys (SST)
Online problem analysis and resolution
System-detected problems
290
Problem log
Messages relating to hardware failures
Customer-detected problems
292
Service support facility
Displaying OS/400 PTFs
OS/400 or LIC APAR information
294
How to reset an I/O processor card while the system is up and running
Varying configuration descriptions on and off
Commonly used OS/400 service commands
296
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Work with System Value (WRKSYSVAL) Command
298
Commonly used system values
Service attributes (DSPSRVA or CHGSRVA) commands
Commonly used service attributes
300
Change Transmit Level (CHGXMTLVL) command
Work with Hardware Products (WRKHDWPRD) Command
Using the configuration description label information to prepare for a system upgrade
302
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Using the configuration description label information after a system upgrade
304
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306
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Verify commands
Commonly used verify commands
308
VFYCMN
VFYOPT
Procedure
Test descriptions
310
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314
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Communications tests Wireless LAN adapter card indicators
Communications interface trace
316
Test description
Data Terminal Ready (DTR)
Concurrent LPDA-2 tests
Test description
318
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Appendix B. Notices
Trademarks
322
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Glossary of Terms and Abbreviations
326
Page
328
Page
330
Index A
B
C
D
332
E
F
G
334
H
I
J
K
336
L
M
N
O
P
Q
R
338
S
Page
T
U
340
V
W
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