ERserver
Page
ERserver
Sixth Edition August
Contents
Service Reference
Initial Program Load IPL Information
Appendix A. OS/400 Operating System
Trademarks
Safety and Environmental Notices
Vii
Environmental Design
Battery Return Program
Product Recycling and Disposal
Safety and Environmental Notices
Service Functions V5R2
Conventions and terminology used in this book
About Service Functions SY44-5902-03
Who should read this book
Prerequisite and related information
How to send your comments
ISeries Navigator
Introduction
Dedicated Service Tools DST
Dedicated Service Tools requirements
Limited paging
System paging environments
Stand-alone paging non-paging
Full paging
Accessing Dedicated Service Tools
Performing an IPL to DST
Changing a service tools user ID
This ends the procedure
Resetting Qsecofr service tools user ID
Performing an IPL to DST for secondary partitions
Selecting Function 21 while the system Is operational
Performing an alternate IPL to DST type D IPL
Function keys in DST
Paging environment DST options IPL non-paging Limited Full
Exiting Dedicated Service Tools
DST options
Perform an IPL
Installing Licensed Internal Code
Installing the operating system
Work with Licensed Internal Code
Licensed Internal Code general information
Options and function keys
Work with disk units
Options on the Work with Disk Units Display
Paging environment Work with disk unit options
Paging environment Work with disk unit options
Paging environment Work with disk unit options
Add units to ASPs and balance data
Display disk configuration
Add units to ASPs
Work with ASPs threshold
Start compression on non-configured disk units
Enable remote load-source mirroring
Disable remote load-source mirroring
Display disk configuration status
Delete ASP data
Remove units from configuration
Delete user ASP
Change ASP storage threshold
Stop device parity protection
Restore disk unit data
Start device parity protection
Exclude unit in device parity protection
Upgrade load-source utility
Recover disk configuration
Disk unit problem recovery procedures
Replace disk unit
Recover from start compression failure
Recover unknown load source
Recover mirrored load source
Reclaim IOP cache storage
Work with Dedicated Service Tools environment
Work with active service tools
Resource Name
Work with service tools user IDs
Work with system devices
Selecting Console Type
Work with system values
Device ID
Options on the DST Console Mode display
Work with alternate installation device
Select DST console mode
Start a service tool
Options on the Start a Service Tool display
Dump to media
Main storage dump manager option allows you to
Dedicated Service Tools DST
Service Functions V5R2
Options and Function Keys
Status Conditions
Stopped
Condition Description Waiting
Stopping
Starting
Start Trace
Select the Work with communications traces option
Format and print trace
Example Format Trace Data Display
Data length
Record timer
Record number
Record status
Perform automatic installation of the operating system
Controller name/number
Work with remote service support option allows you to
Work with save storage and restore storage
Work with remote service support
Save Licensed Internal Code
Allowing access for remote service support
Activating remote service support
Work with system security
Work with system partitions
Work with system capacity
Dedicated Service Tools DST
Service Functions V5R2
Hardware Service Manager
Hardware Service Manager options
Paging environment Hardware service manager options
Packaging hardware resources
Example Packaging Hardware Resources display
Logical hardware resources
Locate resource by name
Example Logical Hardware Resources display
Example Locate Resource By Resource Name display
Example Logical Hardware Resource display
Failed and non-reporting resources
No failed logical hardware resources were found
System Power Control Network Spcn
Battery power unit information
Work with service action log
Example Service Action Log Report display
Date and time fields
Option field
Status field
SRC field
Device concurrent maintenance
Display label location work sheet
Device resource name
Frame ID
Position
Frame serial number
Time delay needed in minutes
Action to be performed
Change resource details
From packaging displays
From logical displays
Example Change Packaging Hardware Resource Detail display
Concurrent maintenance
Example Change Logical Hardware Resource Detail display
Create frame information
DB1
Example Select Packaging Model display
Debug the resource
Display address
Display associated resources
Communications IOA 2620-001
From Hardware Service Manager display
Display card gap information
Display failed resources
Display hardware contained within package
Display location information
Display non-reporting resources
Display resources associated with IOP
Display resource details
CMB01
Type-model
Resource name
Description
Actual type-model
Service provider
Alternate service node
Alternate service telephone
Location text
Manufactured by IBM
Shared by multiple systems
Display resources requiring attention
Example Hardware Resources That Require Attention display
Display resource status
Example Hardware Resource Attention Message display
Display system bus resources
From the Logical Hardware Resources display
Service Functions V5R2
Example Logical Hardware Resources on System Bus display
Display system information
Display unresolved locations
Remove non-reporting resource information
Print
Refresh the display
From packaging and logical displays
Using High-Speed Link HSL specific options
Reserve frame space
Display detail
BCC02
This display shows the details of an HSL I/O bridge resource
Operational
Type-model
Unknown
Not operational
Not Available
Enabled
Disabled
Enabling
External
Display system information
Internal
Link Speed
Display port information
Example Port Connection Information display
Resources associated with loop
Example Logical Hardware Associated With HSL Loops display
Verify resources
SPD02
Symbol Description
Symbols on the Hardware Service Manager displays
Printing the System Configuration List
This ends the procedure
Verification procedures
Hardware Service Manager Verify
Verify tape
Verify optical storage unit
Verify diskette
Verify communications
Communications test descriptions
Service Functions V5R2
Product Activity Log
Use the Product Activity Log option to
Service Action Log SAL
Product Activity Log PAL
Paging environment
Recovering from Product Activity Log errors while in DST
Product Activity Log location
Options and function keys
Analyze log
Display or print by log ID
Example Select Analysis Report Options display
Change Product Activity Log sizes
Work with removable media lifetime statistics
Sort by ... function
Symbol Explanation Action
Display or print removable media session statistics
Address information function
Example Log Summary by Resource Name
View description function
Hexadecimal Product Activity Log data
Example Hexadecimal Detail Report for Resource
Example Hexadecimal Report for Resource
Resource Type Model Serial number Volume ID
Interpreting Product Activity Log reports
Resource name
Subsystem Possible Names
Data protection lost
Resource type, model, and location
Class
System reference code
Unit Address Value Unit Address Data Definition
Multiple SRC entries
Logical address format
Table ID
Sequence number
Secondary code
IPL source/state
Hexadecimal offset Length in bytes Description
Srid
More information from hexadecimal reports
Device Formatting Log Example unformatted information
Example Hexadecimal Report, Device Formatting Log Template
Array Member Formatting Log Example unformatted information
Configuration Formatting Log Example unformatted information
Configuration Formatting Log Template
Needvalidp N
Array Addendum Log Template
Service Reference Procedures
Setting the system date and time
System password
Determining the dominant operating system
System unique identifier
Primary console requirements
Identifying the consoles when the system is operational
Determining a primary or alternative console Introduction
Locating the system’s load source from the system console
Select the Associated packaging resources option
History file
Getting started
Continuously Powered Main Storage CPM
Low-level debug and data collecting procedures Introduction
Following table
Function Description Range
Introduction
Setting the zz Position
For PowerPC-based IOPs Setting the ww Position
Setting the yy Position
Changing the address
Setting the ww Position
Setting the xx Position
Displaying data from function
Logical partitions
137
Select Display partition information
Determining the release level of a logical partition
Locating a secondary partition’s console
Locating a secondary partition’s load source
Select Hardware Service Manager
Yes No ↓ This ends the procedure
Yes No
Yes No
Finding the SRC history list for a secondary partition
Closing related problems in other logical partitions
Querying logical partition time and date
Press the function key for Include Reference Code Detail
Accessing the panel functions of a logical partition
Select Work with Partition Status
Select the Work with system partitions options. option
Selecting IPL source and mode for a secondary partition
Options on the Work with Partition Status display
Example of Work with Partitions Status display
= Power on
10 = Mode manual
= Delayed power off
= Mode normal
11 = Mode auto
Guest partitions
Determining the hosting partition of a guest partition
Determining if the system has guest partitions
Determining the release level of a guest partition
Service Reference Procedures
Determining the power controlling system of a tower
Example Display HSL System Information display
Service Functions V5R2
This ends the procedure
Switching ownership of a tower’s switchable resources
Example I/O Debug Function display
Switching the mode of a tower’s switchable resources
Example Confirm Ownership Change display
Example Confirm Mode Change display
This ends the procedure
Control Panel Functions
Values for IPL types, key modes, and speeds
Function code Function selected
Disable CPM
System status SRC trace
Function/data Action or description
Displays are F, S, SE, V=F, or V=S
Mode combinations AN, BN, CN, DN, AM, BM, CM, DM
Function/data Action or description
Spcn SRC Formats
Function / value Action or description
Function / data Action or description
Cancel Request
System Power On
Fan Power On
Fan Power Off
Bulk Power Off
Bulk Power On
Tmmm cccc
Service Functions V5R2
Function Subfunction Data Display
Service Functions V5R2
Control Panel Functions
Control panel functions Models 270, 8xx, SB2, SB3,
Ways to access the control panel Models 270, 8xx, SB2, SB3,
ISeries control panel without a keystick
Customer control panel functions Models 270, 8xx, SB2, SB3,
Function 01 on systems with a keystick
Press Enter to select the IPL type and exit
Current IPL type is displayed with a
N S
Support-directed procedure only
Function Action or description
Operations diagram for functions A6 and A8
Fans Power supplies
This ends the procedure
Extended control panel functions Models 270, 8xx, SB2, SB3
Customer Extended Panel Functions Models 270, 8xx, SB2, SB3
Service Extended Panel Functions Models 270, 8xx, SB2, SB3
5700
Select Function 53 and press Enter to display
Control Panel Functions
Service Functions V5R2
System Reference Code SRC Information
SRC formats
Models 270, 8xx, SB2, and SB3
Example SRC record structure all models
Identifying SRCs
Problem
Word 1 SRC general information
Function display Description
Status indicators
Word 2 System status information
Hex Digit IPL State Description
System Reference Codes SRCs
System Reference Codes SRCs
General system and Unit Reference Code URC information
IPL Type a IPL Type B IPL Type C IPL Type D
Lmmm
Lmmm
Rrrr LIC unit reference code URC
Tttt Outboard failing unit type number for example
Pxxx
Mmmm
LIC Unit Reference Code Groups
Bbbb Ccbb
441x
20-27
440x
4A-4F
Spcn informational concurrent maintenance SRCs
IPL status SRCs
C1xx B1xx
C1xx 100C
C100
C200 11FF
C100 D009
C200
C200 12FF
C200 43FF
C200 51FF
C200 82FF
C200 71FF
C200 81FF
C3xx
LIC is initializing the Load Source IOP messaging functions
Initialize RM component process management
Authority recovery is running
C600 432A
C600 432B
End of CPM IPL SRCs
C600 450A
C600 4A60
C600 450C
C600 4A57
C600 4B57
C900 29C0
C900 29A0
C900 29B0
C900 2A80
C900 2AA0
C900 2A90
C900 2A95
C900 2AA1
General status SRCs
D900 27C0
D6xx
D900
Service Functions V5R2
IPL speed recommendations
Initial Program Load IPL Information
IPL type, mode, and speed options
Methods to perform IPL
What is initialized
Alternate installation IPL
Service processor initialization
IPL sequence
Licensed Internal Code LIC initialization
Abnormal ending
Log entries
Initialization output
Data descriptions
Status SRCs
Service Functions V5R2
Fixes and cumulative PTF packages
Licensed Internal Code
Licensed Internal Code LIC introduction
Licensed programs
Cumulative PTF packages
PSP listings
Displaying Licensed Internal Code fixes
Group Name Description
Overview of Licensed Internal Code Install and Restore
Code naming conventions
Utility to install Licensed Internal Code
Installing Licensed Internal Code
Utility to restore Licensed Internal Code
Restoring Licensed Internal Code
Authorized Program Analysis Report Apar
System Architecture and Configuration
229
Hardware information
System power overview Power supply
Battery power unit
Secondary node
Spcn power components
Primary node
Spcn menu flow
Spcn addressing
System Architecture and Configuration
Frame
Battery capacity test
Opt
Unit
Fault
Write Vital Product Data VPD option
Display Detail option
Cable type for connector J15
Power sequence complete
Uepo switch
Cable type for connector J16
Battery present
Next battery capacity test date
Last battery capacity test date
Last battery capacity test time
Next battery capacity test time
Test battery option
System Interconnect
High Speed Link
Multi-adapter bridge
Resource names
Manager on page 45 and , Product Activity Log on
Name Description Example
Hardware configuration restrictions
High speed communications card and wrap connector wiring
Wrap connector pin to pin Connector pin Signal destination
Wrap connector pin to pin
Cryptographic processor card and wrap connector wiring
Signal designation
Advanced PCI communications console cable
Two-port 232/ac dc
Isdn wrap connector and connector pin
Wrap connector pin to pin Connector pin
Two-port communications adapter cable
Two-port communications adapter cable wiring
Wrap connector pin to
RJ-45 cable wrap connector
Communications adapter remote power-on cable
Description Pin
24/X.21bis communications adapter cable
Signal designation Wrap connector pin to pin
Stage 1 V.24/X.21bis cable wrap connector wiring
24/X.21bis cable wrap connector wiring
EIA 232 advanced PCI communications cable
Stage 1 EIA-232/X.21bis communications adapter cable
EIA 232 advanced wrap connector wiring
Signal destination Wrap connector pin to pin
EIA-232/X.21bis cable wrap connector wiring
EIA-232/X.21bis communications adapter cable
36/EIA 449 high speed communications adapter cable
Rlsd A, B
Advanced PCI communications cable
Stage 1 V.35 cable wrap connector wiring
Stage 1 V.35 communications adapter cable
Advanced wrap connector wiring
35 advanced wrap connector wiring
35/High speed communications adapter cable
Cable wrap connector wiring
Communications adapter cable
36/RS-449 advanced PCI communications cable
36/RS-449 advanced cable wrap connector wiring
DTR-A DSR-A, CD-A
21/High speed communications adapter cable
Token-ring communications adapter cable and card wrap
Ethernet/IEEE 802.3 transceiver adapter cable and card wrap
DDI transceiver adapter cable and card wrap
Facsimile adapter cable wrap connector wiring
Signal designation Wrap connector port a pin to port B pin
PCI communications card wrap connector wiring
Unused
Communications signal voltage levels
Interface type OFF voltage level On voltage level
Service Functions V5R2
Working with Storage Dumps
Main storage dump introduction
Automatic main storage dump
Performing a main storage dump to disk manual MSD
Copying a main storage dump
Work with current main storage dump
Copy main storage dump to media
Work with copies of main storage dumps
Display main storage dump
Copy main storage dump to MSD copy
MSD status Function performed
Main storage dump status
Terminating System Reference Code SRC
Reporting the error
MSD status
Additional help
Copying the IOP storage dump to removable media All Models
IOP dump information in the Product Activity Log All Models
Service Functions V5R2
Appendix A. OS/400 Operating System
DST in OS/400 full paging environment
DST in OS/400 limited paging environment
System Service Tools SST
Accessing system service tools
Start a service tool
Selecting SST from the problem handling option
Entering the Start System Service Tools Strsst command
SST options
Options
Work with diskette data recovery
Work with disk units
Appendix A. OS/400
Example of Alter Diskette Data display
Example of Display Diskette Data display
How to use the Work with Diskette Data Recovery option
Work with system capacity
Function keys SST
Work with system partitions
Work with system security
Online problem analysis and resolution Introduction
System-detected problems
Problem log
Messages relating to hardware failures
Customer-detected problems
OS/400 or LIC Apar information
Service support facility
Displaying OS/400 PTFs
ISeries Information Center, Problem
Task to be performed What to do Location of instructions
Varying configuration descriptions on and off
Commonly used OS/400 service commands
OS/400 Command Function
Endrmtspt
Work with System Value Wrksysval Command
Wrkhdwprd
Commonly used system values
Service attributes Dspsrva or Chgsrva commands
Commonly used service attributes
Chgsrva CRITMSGUSR*QSYSOPR
Change Transmit Level Chgxmtlvl command
Work with Hardware Products Wrkhdwprd Command
Work with Hardware Products display appears
Save the system configuration data to the file you created
Change Description Label Locations display appears
Location
Change Description Label display appears
Verify commands
Commonly used verify commands
Procedure
Test descriptions
Service Functions V5R2
Appendix A. OS/400
External ring test
Appendix A. OS/400
Service Functions V5R2
Appendix A. OS/400
Test description
Communications tests Wireless LAN adapter card indicators
Communications interface trace
Status Data Action
Concurrent LPDA-2 tests
Service Functions V5R2
Appendix A. OS/400
Service Functions V5R2
Appendix B. Notices
321
Trademarks
IBM
Appendix B. Notices
Service Functions V5R2
Glossary of Terms and Abbreviations
BAT. See basic assurance test
Cpi. See characters per inch
EBCDIC. See extended binary-coded decimal interchange code
IPL. See initial program load
SCS. See SNA character string
Type D IPL. See installation IPL
Index
AER
Vfycmn
Debug
Normal
335
LIC SRCs
See Misr
PAR
339
See also URCs for
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