About Service Functions (SY44-5902-03)

This book provides basic information about iSeries functions that are commonly used by field hardware service representatives. It provides enough detail for the hardware service representative to gather information about hardware problems while under the direction of the next level of support.

The book is meant to assist the hardware service representative in gathering information about commonly encountered field problems. It does not cover all service functions available on the iSeries.

Who should read this book

This book is intended for trained iSeries hardware service representatives and service providers who act as the primary level of field hardware service support (as opposed to system operators) to help solve and diagnose hardware problems.

Before using this book, you should know how to service (analyze, isolate, report, and resolve problems, and verify fixes using the iSeries maintenance package) the iSeries hardware. You must also know how to safely work with electrical components.

Attention: Some service tools described in this book can be used to change or erase data, programs, or other objects on the iSeries system. This damage can occur with the misuse of service tools or with inappropriate security in effect.

Conventions and terminology used in this book

This book contains examples of displays that are illustrated as completely as possible; however, they may vary from those you actually use.

Before using this information and the product it supports, be sure to read the general information and danger notices under Appendix B, “Notices” on page 321. Refer to the Glossary for terms not explained in the text.

Throughout this book, the terms iSeries applies to any iSeries System Model Unit, unless the reference is to a specific model.

Prerequisite and related information

Use the iSeries Information Center as your starting point for looking up iSeries technical information. You can access the Information Center from the following Web site::

vhttp://www.ibm.com/eserver/iseries/infocenter

The iSeries Information Center contains advisors and important topics such as CL commands, system application programming interfaces (APIs), logical partitions, clustering, Java, TCP/IP, Web serving, and secured networks. It also includes links to related IBM Redbooks and Internet links to other IBM Web sites such as the Technical Studio and the IBM home page.

With every new hardware order, you receive the following CD-ROM information:

© Copyright IBM Corp. 1997, 2002

xi

Page 13
Image 13
IBM SY44-5902-05 About Service Functions SY44-5902-03, Who should read this book, Prerequisite and related information