IBM SY44-5902-05 manual Task to be performed What to do Location of instructions

Information for Solving Problems by Component″ in iSeries Licensed Internal Code Diagnostic Aids - Volume 1 or iSeries OS/400 Diagnostic Aids.

Table 89. Tasks to perform before requesting a new OS/400 or LIC APAR

Task to be performed	What to do	Location of instructions
Determine whether	Use support data: Support
customer-reported symptom is a	publications, TIPS, Exception lists, or
problem fixed by a program	Support Center recommendations
temporary fix (PTF).
Review the PTF level to see whether	DSPPTF 5769SS1 and DSPPTF	iSeries Information Center, Problem
a cumulative PTF package needs to	5769999. Look for PTF marker. See	Analysis information - CE PM
be installed.	PTF levels on back.	Checklist
Order a cumulative PTF package	Send Program Temporary Fix Order	System operation information
	(SNDPTFORD) SF99VRM
Obtain a list of generally available	SNDPTFORD SF97VRM (VRM =	System operation information
iSeries PTFs.	version, release, modification
	example 410).
Determine if a PTF has been	SNDPTFORD SF97VRM Find the PTF	System operation information
superseded	number in the PTF summary listing.
	The latest PTF is listed in the
	“replaced by” column.
Determine whether the system has all	Check for HIPER marker TLYYDDD	See “Displaying OS/400 PTFs” on
the LIC HIPER fixes.	using DSPPTF 5769999 and compare	page 293.
	with the latest PSP.
Obtain a list of HIPER PTFs not in	SNDPTFORD SF98VRM	System operation information
the latest cumulative PTF package.
Obtain a list of all LIC HIPER repairs	SNDPTFORD MF98VRM	System operation information
(hardware PSP listing)
Install all HIPER PTFs from the	Get latest cumulative PTF package	Follow the instructions in the
cumulative PTF package.	and use GO PTF.	cumulative PTF package.
Install just the HIPER LIC fixes from	Get the latest cumulative PTF	Follow the instructions in the
the cumulative PTF package.	package and use GO PTF.	cumulative PTF package.
Order a PTF	SNDPTFORD PTF # (where # is the	System operation information
	PTF number).
Load a PTF	Load Program Temporary Fix	System operation information
	(LODPTF)
Apply a PTF	Apply Program Temporary Fix	System operation information
	(APYPTF)
Remove a PTF	Remove Program Temporary Fix	System operation information
	(RMVPTF)
Display a PTF	DSPPTF	System operation information
Display the release level	Enter “GO LICPGM” and select	System operation information
	menu option 10.
Install all Licensed Internal Code	Use customers latest save tapes.	94xx service library
after a load source disk fails.
Restore all Licensed Internal Code if	Use customers latest save tapes.	94xx service library
the IPL code is damaged.

294Service Functions V5R2