IBM SY44-5902-05 manual Customer-detected problems

If you have additional messages that are marked with an asterisk from the original failure, you can remove them by doing the following:

1.Close the problem under “Work with problem” (WRKPRB).

2.Display system messages [(DSPMSG QSYSOPR ASTLVL(*INTERMED)]. Run problem analysis by moving the cursor to the message that is marked with an asterisk (*) or highlighted and pressing F14 to remove the * or highlighting. Then press F11 or select option 4 to remove the message.

You can use F14 multiple times on one message.

Online help is available by pressing the Help key.

You can display the QSYSOPR message queue by entering.

DSPMSG QSYSOPR

To display the message queue every time a message is logged, put the queue in *BREAK mode.

To put the queue in Break mode, enter

CHGMSGQ QSYSOPR *BREAK

Putting the QSYSOPR message queue in Break mode lets the customer know immediately when the system detects a problem. The customer can then choose to analyze the problem or delay analysis until a later time. System-detected problems can be analyzed later by displaying QSYSOPR or using the WRKPRB command.

Other messages that describe system problems can be logged in QSYSOPR although they are not associated with a specific system-detected problem.

The first three letters in the message are the message identifier and indicate the message category. The following list shows some typical message identifiers that relate to hardware:

CPA Messages that need system operator action

CPD Diagnostic messages

CPI Informational messages

MCH Machine interface

The remaining four digits indicate the sequence number of the message. If an error condition occurs, you receive an error message that identifies the error.

1.Place the cursor anywhere on the same line as the error message.

2.Press the Help key. The resulting Additional Message Information display contains the message identifier, the name of the program that is sending the message, and additional message information.

3.Read the additional message information about the error or the description of which corrective action to take; take the corrective action.

Customer-detected problems

Customer-detected problem management is activated when the customer detects a problem that was not detected by the system. Online PAR guides the customer through a series of panels to solve customer problems, analyze problems to a failing part, or generate a symptom string for reporting to IBM.

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