IBM SY44-5902-05

Note

Before using this information and the product it supports, be sure to read the information in

“Safety and Environmental Notices” on pagevii and Appendix B, “Notices” on page321.

Sixth Edition (August 2002)

This edition applies to version 5, release 2, modification 0 of Service Functions manual (SY44–5902–05) and to all

subsequent releases and modifications until otherwise indicated in new editions. This edition applies only to

reduced instruction set computer (RISC) systems.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSAADP Schedule Contract

with IBM Corp.

Contents

Main Page Page Page Contents Safety and Environmental Notices . . . vii About Service Functions (SY44-5902-03) xi Chapter 1. Dedicated Service Tools (DST)................1 Chapter 2. Hardware Service Manager 45 Chapter 4. Service Reference Procedures ............125 Chapter 5. Control Panel Functions 159 iv Chapter 6. System Reference Code (SRC) Information .........191 Chapter 7. Initial Program Load (IPL) Information ............217 Chapter 8. Licensed Internal Code 223 Chapter 9. System Architecture and Configuration ...........229 Chapter 10. Working with Storage Dumps..............269 Appendix A. OS/400 Operating System 281 Appendix B. Notices ........321 vi Glossary of Terms and Abbreviations 325 Index ...............331 Safety and Environmental Notices Danger Notices Product Recycling and Disposal Battery Return Program viii Environmental Design Caution Notices Attention Notices Laser Safety Information Laser Safety Information (for IBM Fiber Optic Link Products) x About Service Functions (SY44-5902-03) Who should read this book Conventions and terminology used in this book Prerequisite and related information iSeries Navigator How to send your comments xii Chapter 1. Dedicated Service Tools (DST) Dedicated Service Tools requirements System paging environments Stand-alone paging (non-paging) 2 Limited paging Full paging Accessing Dedicated Service Tools Performing an IPL to DST 4 Changing a service tools user ID Resetting QSECOFR service tools user ID Performing an IPL to DST for secondary partitions 6 Pressing the System Request Key while the system is operational Selecting Function 21 while the system Is operational Performing an alternate IPL to DST (type D IPL) 8 Function keys (in DST) Exiting Dedicated Service Tools DST options 10 Installing Licensed Internal Code Installing the operating system Perform an IPL Work with Licensed Internal Code Licensed Internal Code general information Options and function keys 12 Work with disk units Options on the Work with Disk Units Display 14 Page 16 Page 18 Page 20 Page 22 Work with Dedicated Service Tools environment Work with active service tools 24 Work with system devices Work with service tools user IDs Work with system values 26 Work with alternate installation device Select DST console mode Start a service tool Options on the Start a Service Tool display 28 Page 30 Page 32 Page 34 Page 36 Page 38 Perform automatic installation of the operating system Save Licensed Internal Code Work with save storage and restore storage 40 Work with remote service support Allowing access for remote service support Activating remote service support Work with system partitions Work with system capacity 42 Work with system security Page Page Chapter 2. Hardware Service Manager Hardware Service Manager options 46 Packaging hardware resources 48 Logical hardware resources Locate resource by name 50 Page 52 Failed and non-reporting resources 54 System Power Control Network (SPCN) Battery power unit information Work with service action log 56 Option field Status field Date and time fields SRC field Resource field Display label location work sheet Device concurrent maintenance 58 Page 60 Collecting information and performing functions from the Hardware Service Manager displays Change resource details 62 Concurrent maintenance Create frame information 64 Page Debug the resource 66 Display address Display associated resources 68 Display card gap information Display failed resources Display hardware contained within package 70 Display location information Display non-reporting resources Display resources associated with IOP 72 Display resource details Resource name Description 74 Type-model Actual type-model Page Manufactured by IBM Shared by multiple systems 76 Display resources requiring attention Display resource status 78 Display serial/part numbers, logical address, and status/resource name information Display system bus resources 80 Logical hardware resources on system bus (frames with a PCI system bus) Display system information Display unresolved locations 82 Print Refresh the display Remove non-reporting resource information Reserve frame space Using High-Speed Link (HSL) specific options 84 Display detail 86 Page 88 Display system information Display port information 90 Resources associated with loop Verify resources 92 Symbols on the Hardware Service Manager displays Printing the System Configuration List 94 Verification procedures Hardware Service Manager Verify Verify optical storage unit Optical storage unit test descriptions 96 Verify diskette Diskette test descriptions Verify communications Communications test descriptions Page Chapter 3. Product Activity Log Product Activity Log (PAL) The Service Action Log (SAL) 100 Product Activity Log location Recovering from Product Activity Log errors while in DST Paging environment Options and function keys Analyze log 102 Display or print by log ID Change Product Activity Log sizes Work with removable media lifetime statistics 104 Display or print removable media session statistics Sort by ... function Address information function 106 View description function Hexadecimal Product Activity Log data 108 Figure 46. Example Hexadecimal Report for Resource Figure 47. Hexadecimal Report for Resource Offset Location Example Interpreting Product Activity Log reports Some considerations when interpreting Product Activity Log reports 110 Resource name Resource type, model, and location Class 112 System reference code Multiple SRC entries Logical address format 114 Sequence number Secondary code Table ID IPL source/state Hexadecimal report 116 More information from hexadecimal reports Other Not described in this document Device Formatting Log Example (unformatted information): 118 Device Formatting Log Template: Figure 51. Example Hexadecimal Report, Device Formatting Log (unformatted information) Device Formatting Log Example (As formatted information for A or B IPL): Figure 52. Example Hexadecimal Report, Device Formatting Log Template Figure 53. Example Hexadecimal Report, Device Formatting (As formatted information for A or B IPL) Array Member Formatting Log Example (unformatted information): 120 Array Member Formatting Log Template: Figure 54. Example Hexadecimal Report, Array Member Formatting Log (unformatted Array Member Formatting Log Example (As formatted information for A or B IPL): Configuration Formatting Log Example (unformatted information): Figure 55. Example Hexadecimal Report, Array Member Formatting Log Template Configuration Formatting Log Template: 122 Configuration Formatting Log Example (As formatted information for A or B IPL): Figure 57. Example Hexadecimal Report, Configuration Formatting log (unformatted Figure 58. Example Hexadecimal Report, Configuration Formatting Log Template Array Addendum Formatting Log Example (unformatted information): Figure 60. Example Hexadecimal Report, ArrayAddendum Formatting Log (unformatted Array Addendum Log Template: Array Addendum Log Example (as formatted information for A or B IPL): Figure 61. Example Hexadecimal Report, ArrayAddendum Formatting Log Template 124 Chapter 4. Service Reference Procedures Setting the system date and time Determining the dominant operating system System password 126 System unique identifier Determining a primary or alternative console Primary console requirements 128 Identifying the consoles when the system is operational Locating the systems load source from the system console History file 130 Continuously Powered Main Storage (CPM) Low-level debug and data collecting procedures Getting started Displaying data for functions 57, 63, and 64 (Models 270, 8xx, SB2, SB3, and 890) 132 Page Changing the address 134 Changing the address in functions 58 through 61 (Models 270, 8xx, SB2, SB3, and 890) Changing the address Displaying data from function 62 Logical partitions 136 Examples: Missing or non-reporting system bus resources Determining the release level of a logical partition Locating a secondary partitions console 138 Locating a secondary partitions load source Locating a secondary partitions load source from the secondary partitions console Locating a secondary partitions load source from the primary partitions console 140 Querying logical partition time and date Converting secondary partition time and date to primary partition time and date Finding the SRC history list for a secondary partition Closing related problems in other logical partitions Accessing the panel functions of a logical partition Determining which logical partition owns a FRU or a system I/O resource 142 Selecting IPL source and mode for a secondary partition Options on the Work with Partition Status display Figure 63. Example of Work with Partitions Status display 144 Figure 64. Example of Work with Partitions Status display (continued) Page 146 Guest partitions Determining if the system has guest partitions Determining the release level of a guest partition 148 Determining the hosting partition of a guest partition IASP/Clustering Service Reference Procedures Determining if a tower is configured as switchable Determining the power controlling system of a tower 150 Page Determining the resource name and HSL loop number of an HSL I/O bridge 152 Page Switching ownership of a towers switchable resources 154 Figure 71. Example I/O Debug Function display Figure 72. Example Confirm Release of Resource Ownership display Switching the mode of a towers switchable resources 156 Page Page Chapter 5. Control Panel Functions Values for IPL types, key modes, and speeds Control Panel Functions (Models 150, 170, 250, 4xx, 50x, 51x, 530, 53S, 6xx, 7xx, SB1, and Sxx) 160 Page 162 Page 164 Page 166 Page 168 Page 170 Page 172 Page Control panel functions (Models 270, 8xx, SB2, SB3, and 890) 174 Ways to access the control panel (Models 270, 8xx, SB2, SB3, and 890) 176 Control panel function descriptions (Models 270, 8xx, SB2, SB3, and 890) Customer control panel functions (Models 270, 8xx, SB2, SB3, and 890) 178 Page 180 Page 182 Page 184 Extended control panel functions (Models 270, 8xx, SB2, SB3, 890) 186 Page Low-Level Debug (LLD) panel functions (Models 270, 8xx, SB2, SB3, and 890) 188 Page 190 Chapter 6. System Reference Code (SRC) Information SRC formats 192 Word 1 - SRC general information Identifying SRCs Word 2 - System status information Status indicators 194 Page System Reference Codes (SRCs) General system and Unit Reference Code (URC) information 196 System Reference Codes (SRCs) Page 198 LIC Unit Reference Code Groups 200 SPCN informational concurrent maintenance SRCs IPL status SRCs 202 Page 204 Page 206 Page 208 Page 210 Page 212 Page General status SRCs 214 Page Page Chapter 7. Initial Program Load (IPL) Information IPL type, mode, and speed options IPL speed recommendations Methods to perform IPL Alternate installation IPL IPL sequence 218 Service processor initialization Functions performed Licensed Internal Code (LIC) initialization Functions performed Abnormal ending Initialization output Data descriptions 220 Log entries Status SRCs Page Chapter 8. Licensed Internal Code Licensed Internal Code (LIC) introduction Fixes and cumulative PTF packages Cumulative PTF packages PSP listings 224 Licensed programs Displaying Licensed Internal Code fixes Code naming conventions Utilities to Install and Restore Licensed Internal Code Overview of Licensed Internal Code Install and Restore Utility to install Licensed Internal Code Installing Licensed Internal Code 226 Utility to restore Licensed Internal Code Restoring Licensed Internal Code Authorized Program Analysis Report (APAR) 228 Chapter 9. System Architecture and Configuration Hardware information System power overview Power supply 230 Battery power unit System Power Control Network (SPCN) SPCN power components Primary node Secondary node SPCN addressing SPCN menu flow 232 Page Battery capacity test Opt 234 Frame Unit Serial number Fault Write Vital Product Data (VPD) option Display Detail option Frame 236 Type Page Page Last battery capacity test date Last battery capacity test time Next battery capacity test date Next battery capacity test time Power sequence complete Test battery option 240 System Interconnect High Speed Link Multi-adapter bridge Resource names 242 Manageron page 45 and Chapter3, Product Activity Logon page99. Hardware configuration restrictions 244 High speed communications card and wrap connector wiring Advanced PCI communications console cable Cryptographic processor card and wrap connector wiring 246 Two-port communications adapter card and wrap connector wiring ISDN wrap connector and connector pin 248 Two-port communications adapter cable 250 RJ-45 cable wrap connector V.24 communications adapter remote power-on cable V.24/X.21bis communications adapter cable 252 Stage 1 V.24/X.21bis cable wrap connector wiring V.24/X.21bis cable wrap connector wiring EIA 232 advanced PCI communications cable EIA 232 advanced wrap connector wiring Stage 1 EIA-232/X.21bis communications adapter cable 254 EIA-232/X.21bis communications adapter cable EIA-232/X.21bis cable wrap connector wiring V.36/EIA 449 high speed communications adapter cable V.36/EIA 449 high speed communications adapter cable wrap connector wiring 256 Stage 1 V.35 communications adapter cable Stage 1 V.35 cable wrap connector wiring V.24 advanced PCI communications cable V.24 advanced wrap connector wiring V.35 advanced PCI communications cable 258 V.35 advanced wrap connector wiring V.35 communications adapter cable V.35 cable wrap connector wiring 260 V.35/High speed communications adapter cable V.35/High speed communications adapter cable wrap connector wiring V.36/RS-449 advanced PCI communications cable V.36/RS-449 advanced cable wrap connector wiring 262 X.21 communications adapter cable X.21/High speed communications adapter cable X.21 cable wrap connector wiring X.21 advanced PCI communications cable X.21 advanced wrap connector wiring Token-ring communications adapter cable and card wrap 264 Ethernet/IEEE 802.3 transceiver adapter cable and card wrap Facsimile adapter cable wrap connector wiring DDI transceiver adapter cable and card wrap PCI communications card wrap connector wiring 266 Communications signal voltage levels Page Chapter 10. Working with Storage Dumps Main storage dump introduction Automatic main storage dump 270 Performing a main storage dump to disk (manual MSD) Copying a main storage dump 272 Work with current main storage dump Display main storage dump Copy main storage dump to media 274 Copy main storage dump to MSD copy Work with copies of main storage dumps Main storage dump status Terminating System Reference Code (SRC) Error recovery for dumps Determining whether main storage dump data was written to disk Reporting the error 276 Additional help Performing a service processor storage dump (Models 270, 8xx, SB2, SB3, and 890) Copying the IOP storage dump to removable media (All Models) Copying the service processor storage dump to removable media (Models 270, 8xx, SB2, SB3, and 890) 278 Performing an IOP dump using hardware service manager (All Models) IOP dump information in the Product Activity Log (All Models) Page Appendix A. OS/400 Operating System DST in OS/400 full paging environment DST in OS/400 limited paging environment System Service Tools (SST) 282 Accessing system service tools Selecting SST from the problem handling option SST options Start a service tool Work with active service tools Work with disk units 284 Work with diskette data recovery Page 286 Page 288 Work with system partitions Work with system capacity Work with system security Work with service tools user IDs Function keys (SST) Online problem analysis and resolution System-detected problems 290 Problem log Messages relating to hardware failures Customer-detected problems 292 Service support facility Displaying OS/400 PTFs OS/400 or LIC APAR information 294 How to reset an I/O processor card while the system is up and running Varying configuration descriptions on and off Commonly used OS/400 service commands 296 Page Work with System Value (WRKSYSVAL) Command 298 Commonly used system values Service attributes (DSPSRVA or CHGSRVA) commands Commonly used service attributes 300 Change Transmit Level (CHGXMTLVL) command Work with Hardware Products (WRKHDWPRD) Command Using the configuration description label information to prepare for a system upgrade 302 Page Using the configuration description label information after a system upgrade 304 Page 306 Page Verify commands Commonly used verify commands 308 VFYCMN VFYOPT Procedure Test descriptions 310 Page 312 Page 314 Page Communications tests Wireless LAN adapter card indicators Communications interface trace 316 Test description Data Terminal Ready (DTR) Concurrent LPDA-2 tests Test description 318 Page Page Appendix B. Notices Trademarks 322 Page Page Glossary of Terms and Abbreviations 326 Page 328 Page 330 Index A B C D 332 E F G 334 H I J K 336 L M N O P Q R 338 S Page T U 340 V W ReadersComments Wed Like to Hear from You ReadersComments Wed Like to Hear from You ___________________________________________________________________________________________________ SY44-5902-05 BUSINESS REPLY MAIL