Sixth Edition August | IBM SY44-5902-05 guide

Note

Before using this information and the product it supports, be sure to read the information in “Safety and Environmental Notices” on page vii and Appendix B, “Notices” on page 321.

Sixth Edition (August 2002)

This edition applies to version 5, release 2, modification 0 of Service Functions manual (SY44–5902–05) and to all subsequent releases and modifications until otherwise indicated in new editions. This edition applies only to reduced instruction set computer (RISC) systems.

© Copyright International Business Machines Corporation 1997, 2002. All rights reserved.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

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IBM SY44-5902-05 manual Sixth Edition August

Contents

ERserver Page ERserver Sixth Edition August Contents Service Reference Initial Program Load IPL Information Appendix A. OS/400 Operating System Trademarks Safety and Environmental Notices Vii Product Recycling and Disposal Battery Return ProgramEnvironmental Design Safety and Environmental Notices Service Functions V5R2 About Service Functions SY44-5902-03 Who should read this bookConventions and terminology used in this book Prerequisite and related information How to send your comments ISeries Navigator Dedicated Service Tools requirements Dedicated Service Tools DSTIntroduction Stand-alone paging non-paging System paging environmentsLimited paging Full paging Accessing Dedicated Service Tools Performing an IPL to DST Changing a service tools user ID This ends the procedure Resetting Qsecofr service tools user ID Performing an IPL to DST for secondary partitions Selecting Function 21 while the system Is operational Performing an alternate IPL to DST type D IPL Function keys in DST DST options Exiting Dedicated Service ToolsPaging environment DST options IPL non-paging Limited Full Installing Licensed Internal Code Installing the operating systemPerform an IPL Work with Licensed Internal Code Licensed Internal Code general information Options and function keys Work with disk units Options on the Work with Disk Units Display Paging environment Work with disk unit options Paging environment Work with disk unit options Paging environment Work with disk unit options Display disk configuration Add units to ASPsAdd units to ASPs and balance data Work with ASPs threshold Enable remote load-source mirroring Disable remote load-source mirroringStart compression on non-configured disk units Display disk configuration status Remove units from configuration Delete user ASPDelete ASP data Change ASP storage threshold Restore disk unit data Start device parity protectionStop device parity protection Exclude unit in device parity protection Recover disk configuration Disk unit problem recovery proceduresUpgrade load-source utility Replace disk unit Recover unknown load source Recover mirrored load sourceRecover from start compression failure Reclaim IOP cache storage Work with Dedicated Service Tools environment Work with active service tools Work with service tools user IDs Work with system devicesResource Name Selecting Console Type Work with system values Device ID Select DST console mode Work with alternate installation deviceOptions on the DST Console Mode display Start a service tool Options on the Start a Service Tool display Dump to media Main storage dump manager option allows you to Dedicated Service Tools DST Service Functions V5R2 Options and Function Keys Status Conditions Condition Description Waiting StoppingStopped Starting Start Trace Select the Work with communications traces option Format and print trace Example Format Trace Data Display Record timer Record numberData length Record status Perform automatic installation of the operating system Controller name/number Work with save storage and restore storage Work with remote service supportWork with remote service support option allows you to Save Licensed Internal Code Allowing access for remote service support Activating remote service support Work with system capacity Work with system partitionsWork with system security Dedicated Service Tools DST Service Functions V5R2 Hardware Service Manager Hardware Service Manager options Paging environment Hardware service manager options Packaging hardware resources Example Packaging Hardware Resources display Logical hardware resources Locate resource by name Example Logical Hardware Resources display Example Locate Resource By Resource Name display Example Logical Hardware Resource display Failed and non-reporting resources No failed logical hardware resources were found System Power Control Network Spcn Battery power unit information Work with service action log Example Service Action Log Report display Option field Status fieldDate and time fields SRC field Device concurrent maintenance Display label location work sheet Frame ID PositionDevice resource name Frame serial number Time delay needed in minutes Action to be performed Change resource details From packaging displays From logical displays Example Change Packaging Hardware Resource Detail display Concurrent maintenance Example Change Logical Hardware Resource Detail display Create frame information DB1 Example Select Packaging Model display Debug the resource Display address Display associated resources Communications IOA 2620-001 From Hardware Service Manager display Display card gap information Display failed resources Display hardware contained within package Display location information Display non-reporting resources Display resources associated with IOP Display resource details CMB01 Resource name DescriptionType-model Actual type-model Alternate service node Alternate service telephoneService provider Location text Manufactured by IBM Shared by multiple systems Display resources requiring attention Example Hardware Resources That Require Attention display Display resource status Example Hardware Resource Attention Message display Display system bus resources From the Logical Hardware Resources display Service Functions V5R2 Example Logical Hardware Resources on System Bus display Display system information Display unresolved locations Print Refresh the displayRemove non-reporting resource information From packaging and logical displays Using High-Speed Link HSL specific options Reserve frame space Display detail BCC02 This display shows the details of an HSL I/O bridge resource Type-model UnknownOperational Not operational Enabled DisabledNot Available Enabling Display system information InternalExternal Link Speed Display port information Example Port Connection Information display Resources associated with loop Example Logical Hardware Associated With HSL Loops display Verify resources SPD02 Printing the System Configuration List Symbols on the Hardware Service Manager displaysSymbol Description This ends the procedure Verification procedures Hardware Service Manager Verify Verify diskette Verify optical storage unitVerify tape Verify communications Communications test descriptions Service Functions V5R2 Product Activity Log Product Activity Log PAL Service Action Log SALUse the Product Activity Log option to Product Activity Log location Recovering from Product Activity Log errors while in DSTPaging environment Options and function keys Analyze log Display or print by log ID Example Select Analysis Report Options display Change Product Activity Log sizes Work with removable media lifetime statistics Display or print removable media session statistics Symbol Explanation ActionSort by ... function Address information function Example Log Summary by Resource Name View description function Hexadecimal Product Activity Log data Example Hexadecimal Detail Report for Resource Example Hexadecimal Report for Resource Resource Type Model Serial number Volume ID Interpreting Product Activity Log reports Resource name Subsystem Possible Names Class Resource type, model, and locationData protection lost System reference code Logical address format Multiple SRC entriesUnit Address Value Unit Address Data Definition Sequence number Secondary codeTable ID IPL source/state Hexadecimal offset Length in bytes Description Srid More information from hexadecimal reports Device Formatting Log Example unformatted information Example Hexadecimal Report, Device Formatting Log Template Array Member Formatting Log Example unformatted information Configuration Formatting Log Example unformatted information Configuration Formatting Log Template Needvalidp N Array Addendum Log Template Service Reference Procedures Setting the system date and time System password Determining the dominant operating system System unique identifier Determining a primary or alternative console Introduction Identifying the consoles when the system is operationalPrimary console requirements Locating the system’s load source from the system console Select the Associated packaging resources option History file Low-level debug and data collecting procedures Introduction Continuously Powered Main Storage CPMGetting started Following table Function Description Range Introduction For PowerPC-based IOPs Setting the ww Position Setting the yy PositionSetting the zz Position Changing the address Setting the ww Position Setting the xx Position Displaying data from function Logical partitions 137 Locating a secondary partition’s console Determining the release level of a logical partitionSelect Display partition information Select Hardware Service Manager Yes No ↓ This ends the procedureLocating a secondary partition’s load source Yes No Yes No Querying logical partition time and date Closing related problems in other logical partitionsFinding the SRC history list for a secondary partition Select Work with Partition Status Accessing the panel functions of a logical partitionPress the function key for Include Reference Code Detail Options on the Work with Partition Status display Selecting IPL source and mode for a secondary partitionSelect the Work with system partitions options. option Example of Work with Partitions Status display = Power on = Delayed power off = Mode normal10 = Mode manual 11 = Mode auto Guest partitions Determining the release level of a guest partition Determining if the system has guest partitionsDetermining the hosting partition of a guest partition Service Reference Procedures Determining the power controlling system of a tower Example Display HSL System Information display Service Functions V5R2 This ends the procedure Switching ownership of a tower’s switchable resources Example I/O Debug Function display Switching the mode of a tower’s switchable resources Example Confirm Ownership Change display Example Confirm Mode Change display This ends the procedure Control Panel Functions Values for IPL types, key modes, and speeds Function code Function selected Disable CPM System status SRC trace Function/data Action or description Displays are F, S, SE, V=F, or V=S Mode combinations AN, BN, CN, DN, AM, BM, CM, DM Function/data Action or description Spcn SRC Formats Function / value Action or description System Power On Cancel RequestFunction / data Action or description Fan Power Off Bulk Power OffFan Power On Bulk Power On Tmmm cccc Service Functions V5R2 Function Subfunction Data Display Service Functions V5R2 Control Panel Functions Control panel functions Models 270, 8xx, SB2, SB3, Ways to access the control panel Models 270, 8xx, SB2, SB3, ISeries control panel without a keystick Customer control panel functions Models 270, 8xx, SB2, SB3, Function 01 on systems with a keystick Press Enter to select the IPL type and exit Current IPL type is displayed with a N S Support-directed procedure only Function Action or description Operations diagram for functions A6 and A8 Fans Power supplies This ends the procedure Extended control panel functions Models 270, 8xx, SB2, SB3 Customer Extended Panel Functions Models 270, 8xx, SB2, SB3 Service Extended Panel Functions Models 270, 8xx, SB2, SB3 5700 Select Function 53 and press Enter to display Control Panel Functions Service Functions V5R2 System Reference Code SRC Information SRC formats Models 270, 8xx, SB2, and SB3 Example SRC record structure all models Problem Word 1 SRC general informationIdentifying SRCs Function display Description Status indicators Word 2 System status information Hex Digit IPL State Description System Reference Codes SRCs General system and Unit Reference Code URC informationSystem Reference Codes SRCs IPL Type a IPL Type B IPL Type C IPL Type D Lmmm Lmmm Pxxx Tttt Outboard failing unit type number for exampleRrrr LIC unit reference code URC Bbbb Ccbb LIC Unit Reference Code GroupsMmmm 20-27 440x441x 4A-4F Spcn informational concurrent maintenance SRCs IPL status SRCs C100 C1xx 100CC1xx B1xx C100 D009 C200C200 11FF C200 12FF C200 43FF C200 51FF C200 71FF C200 81FFC200 82FF C3xx LIC is initializing the Load Source IOP messaging functions Initialize RM component process management Authority recovery is running C600 432A C600 432B End of CPM IPL SRCs C600 450A C600 450C C600 4A57C600 4A60 C600 4B57 C900 29A0 C900 29B0C900 29C0 C900 2A80 C900 2A90 C900 2A95C900 2AA0 C900 2AA1 General status SRCs D900 D6xxD900 27C0 Service Functions V5R2 Initial Program Load IPL Information IPL type, mode, and speed optionsIPL speed recommendations Methods to perform IPL Alternate installation IPL Service processor initializationWhat is initialized IPL sequence Licensed Internal Code LIC initialization Abnormal ending Data descriptions Initialization outputLog entries Status SRCs Service Functions V5R2 Licensed Internal Code LIC introduction Licensed Internal CodeFixes and cumulative PTF packages Cumulative PTF packages PSP listingsLicensed programs Displaying Licensed Internal Code fixes Code naming conventions Overview of Licensed Internal Code Install and RestoreGroup Name Description Utility to install Licensed Internal Code Installing Licensed Internal Code Utility to restore Licensed Internal Code Restoring Licensed Internal Code Authorized Program Analysis Report Apar System Architecture and Configuration 229 Battery power unit System power overview Power supplyHardware information Primary node Spcn power componentsSecondary node Spcn menu flow Spcn addressing System Architecture and Configuration Battery capacity test OptFrame Unit Fault Write Vital Product Data VPD option Display Detail option Power sequence complete Uepo switchCable type for connector J15 Cable type for connector J16 Battery present Last battery capacity test date Last battery capacity test timeNext battery capacity test date Next battery capacity test time Test battery option System Interconnect High Speed Link Multi-adapter bridge Resource names Manager on page 45 and , Product Activity Log on Name Description Example Hardware configuration restrictions High speed communications card and wrap connector wiring Wrap connector pin to pin Connector pin Signal destination Cryptographic processor card and wrap connector wiring Signal designationWrap connector pin to pin Advanced PCI communications console cable Two-port 232/ac dc Isdn wrap connector and connector pin Wrap connector pin to pin Connector pin Two-port communications adapter cable Two-port communications adapter cable wiring RJ-45 cable wrap connector Communications adapter remote power-on cableWrap connector pin to Description Pin 24/X.21bis communications adapter cable Stage 1 V.24/X.21bis cable wrap connector wiring 24/X.21bis cable wrap connector wiringSignal designation Wrap connector pin to pin EIA 232 advanced PCI communications cable Signal destination Wrap connector pin to pin EIA 232 advanced wrap connector wiringStage 1 EIA-232/X.21bis communications adapter cable EIA-232/X.21bis cable wrap connector wiring EIA-232/X.21bis communications adapter cable 36/EIA 449 high speed communications adapter cable Rlsd A, B Stage 1 V.35 communications adapter cable Stage 1 V.35 cable wrap connector wiringAdvanced PCI communications cable Advanced wrap connector wiring 35 advanced wrap connector wiring Communications adapter cable Cable wrap connector wiring35/High speed communications adapter cable 36/RS-449 advanced PCI communications cable 36/RS-449 advanced cable wrap connector wiring DTR-A DSR-A, CD-A 21/High speed communications adapter cable Token-ring communications adapter cable and card wrap Ethernet/IEEE 802.3 transceiver adapter cable and card wrap Signal designation Wrap connector port a pin to port B pin Facsimile adapter cable wrap connector wiringDDI transceiver adapter cable and card wrap PCI communications card wrap connector wiring Unused Communications signal voltage levels Interface type OFF voltage level On voltage level Service Functions V5R2 Working with Storage Dumps Main storage dump introduction Automatic main storage dump Performing a main storage dump to disk manual MSD Copying a main storage dump Work with current main storage dump Work with copies of main storage dumps Display main storage dumpCopy main storage dump to media Copy main storage dump to MSD copy Terminating System Reference Code SRC Main storage dump statusMSD status Function performed Reporting the error MSD status Additional help Copying the IOP storage dump to removable media All Models IOP dump information in the Product Activity Log All Models Service Functions V5R2 Appendix A. OS/400 Operating System DST in OS/400 full paging environment Accessing system service tools System Service Tools SSTDST in OS/400 limited paging environment Selecting SST from the problem handling option Entering the Start System Service Tools Strsst commandStart a service tool SST options Work with disk units Work with diskette data recoveryOptions Appendix A. OS/400 Example of Alter Diskette Data display Example of Display Diskette Data display How to use the Work with Diskette Data Recovery option Function keys SST Work with system partitionsWork with system capacity Work with system security Online problem analysis and resolution Introduction System-detected problems Problem log Messages relating to hardware failures Customer-detected problems Displaying OS/400 PTFs Service support facilityOS/400 or LIC Apar information ISeries Information Center, Problem Task to be performed What to do Location of instructions Varying configuration descriptions on and off Commonly used OS/400 service commands OS/400 Command Function Endrmtspt Work with System Value Wrksysval Command Wrkhdwprd Commonly used service attributes Service attributes Dspsrva or Chgsrva commandsCommonly used system values Chgsrva CRITMSGUSR*QSYSOPR Change Transmit Level Chgxmtlvl command Work with Hardware Products Wrkhdwprd Command Work with Hardware Products display appears Save the system configuration data to the file you created Change Description Label Locations display appears Location Change Description Label display appears Verify commands Commonly used verify commands Procedure Test descriptions Service Functions V5R2 Appendix A. OS/400 External ring test Appendix A. OS/400 Service Functions V5R2 Appendix A. OS/400 Communications tests Wireless LAN adapter card indicators Communications interface traceTest description Status Data Action Concurrent LPDA-2 tests Service Functions V5R2 Appendix A. OS/400 Service Functions V5R2 Appendix B. Notices 321 Trademarks IBM Appendix B. Notices Service Functions V5R2 Glossary of Terms and Abbreviations BAT. See basic assurance test Cpi. See characters per inch EBCDIC. See extended binary-coded decimal interchange code IPL. See initial program load SCS. See SNA character string Type D IPL. See installation IPL Index AER Vfycmn Debug Normal 335 LIC SRCs See Misr PAR 339 See also URCs for How satisfied are you that the information in this book is Readers’ Comments We’d Like to Hear from YouPlease tell us how we can improve this book Business Reply Mail Page SY44-5902-05