Page 296
Voice Processing Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Listening to Messages
LISTENING TO MESSAGES
There are three types of voice mail messages:
•New Messages are messages that you have not yet heard, including Broadcast Mes-
sages from the voice mail administrator and system-sent messages. The order in which
the messages are played depends on your message retrieval setting (see page 301),
except that messages marked “priority” are played first. Some special messages that
may be played include the following:
—Message receipt: If you send a certified message, a system message will be played
when the recipient has listened to the message.
—Caller Information: If a call was placed to your mailbox on a trunk that supports
the Caller ID feature, and the caller hung up without leaving a message, a system
message will be played informing you that the calling party did not leave a mes-
sage. It will also include, within the corresponding message envelope, the number
of the calling party as the message source.
—Security violation: The voice mail system has an extra security measure built in
which plays a message, when you log into your mailbox, that tells you if three
invalid attempts have been made to access your mailbox within a single call. This
announcement message will be sent to your mailbox each time this situation
occurs. It is received as a new message and is accompanied by a message envelope.
•Saved Messages are messages that you previously listened to and saved (or deleted and
restored). You can play them back, as necessary, based on your message retrieval set-
ting.
•Undeliverable Messages are messages you have left for a mailbox on another node,
that cannot be delivered. They are returned to you as “undeliverable.”
The Return Call feature allows voice mail users to return a call to the person who left a mes-
sage, as long as the call was received from an extension number or an outside number with
Caller ID. It is part of the “Reply” option described in the following procedure.