Paradyne 9126 Device Problems 2 Symptom Possible Cause Solutions, Improperly Configured Unit on

8. Troubleshooting

Table 8-2. Device Problems (2 of 2)

Symptom	Possible Cause	Solutions
Cannot access the unit	Login or password is	Reset the unit (see Restoring
or the menu-driven	incorrect, COM port is	Communication with an
user interface.	misconfigured, or the unit is	Improperly Configured Unit on
	otherwise configured so it	page 8-4).
	prevents access.	Contact your service
		representative.
Failure xxxxxxxx	The unit detects an internal	Record the 8-digit code from
appears at the top of	software failure.	the System and Test Status
the System and Test		screen.
SelfStatus-Testscreen,Results.at		TReset the unit and try again.
		Contact your service
		representative and provide the
		8-digit failure code.
An LED appears	LED is burned out.	Run the Lamp Test. If the LED in
dysfunctional.		question does not flash with the
		other LEDs, then contact your
		service representative.
Not receiving data.	Network cable loose or	TReconnect or repair the cable.
	broken.	Call the network service
		provider.
Receiving data errors	Frame Relay Discovery is	Change the DLCI Type for each
on a multiplexed DLCI,	being used for automatic	network DLCI from Multiplexed to
but frame relay is okay.	DLCI and PVC	Standard, turning off multiplexing.
	configuration.
	The equipment at the other
	end is not frame relay
	RFC 1490-compliant.

9128-A2-GB20-80 September 2002 8-15