Downloading a Support File | Q-Logic 5600 specs

4 – Managing Switches Downloading a Support File

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4.12

Downloading a Support File

The Download Support File menu option assembles all log files and switch memory data into a core dump file (dump_support.tgz). This file can be sent to technical support personnel for troubleshooting switch problems. The menu option is not accessible (displayed) for switches that don't support the download support file function.

To create a support file, do the following:

1.On the faceplate display, open the Switch menu, and select Download Support File.

2.In the Download Support File dialog, click the Browse button to define a location for the support file or type the path in the text field.

3.Click the Start button to begin the process of creating and downloading the support file to your workstation. Observe the status in the Status area.

4.After the support file is saved to your workstation, click the Close button to close the Download Support File dialog.

4.13

Upgrading the Switch Using License Keys

A (port) license key is a password that you can purchase from your switch distributor or authorized reseller to upgrade your switch. License keys vary according to the features you purchase. To display the Feature Licenses dialog, open the Switch menu and select Features. A port license key enables you to upgrade the switch to a 12-, 16-, or 20-port switch. The switch can come from the factory as an 8-, 12-, 16-, or 20-port switch enabling ports 0-7, 0-11, 0-15, or 0-20 respectively.

NOTE: Upgrading a switch using Port Licensing through an in-band switch is not recommended because traffic is disrupted. However, SANsurfer Switch Manager does not prevent the user from doing so.

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Q-Logic 5600 manual Downloading a Support File, Upgrading the Switch Using License Keys

Contents

SANbox 5600 Series Switch Managment User’s Guide SANbox 5600 Series Switch Management User’s Guide Document Revision History Table of Contents Section Managing Fabrics SANbox 5600 Series Switch Management User’s Guide Managing Switches Section SANbox 5600 Series Switch Management User’s Guide Section Managing Ports Appendix a Command Line Interface Glossary Index List of Figures List of Tables SANbox 5600 Series Switch Management User’s Guide Related Materials Intended AudienceJdom License Introduction Jdom License Availability Technical SupportTraining Contact Information Support Headquarters Using SANsurfer Switch Manager Workstation Requirements Installing the Management ApplicationWorkstation Requirements SANsurfer Switch Manager SMS Installation for Windows SANsurfer Management Suite Chglax.bat SMS Installation for Linux SMS Installation for Solaris Change directories to the package location Install the new SANsurfer Switch Manager packageLocate and execute the file sbmoversms.sh Starting SANsurfer Switch Manager ‰ For Linux or Solaris enter the SANsurfer command Initial Startup Dialog SANsurfer Switch Manager Window Exiting SANsurfer Switch Manager Save Default Fabric View File Dialog Uninstalling SANsurfer Switch Manager Load Default Fabric File Dialog SMS Uninstall Standalone Uninstall Changing the Encryption Key for the Default Fabric View File Saving and Opening Fabric View Files Setting SANsurfer Switch Manager Preferences Using Online Help Viewing Software Version and Copyright Information SANsurfer Switch Manager User Interface Faceplate Display Menu Bars Topology Display Menu Faceplate Display Menu Shortcut Keys Tool Bar Tool Bar Buttons Fabric Tree Fabric Tree Graphic Window Working Status IndicatorData Window and Tabs Using the Topology Display Switch and Link Status Selecting Switches and Links Working with Switches and LinksArranging Switches in the Display Opening the Faceplate and Topology Display Popup Menus Topology Data Windows Using the Faceplate Display 11. Faceplate Display Working with Ports Port Views and StatusSelecting Ports Opening the Faceplate Popup Menu Faceplate Data WindowsPage Managing Fabrics Radius Servers Adding a Radius Server Add Server Managing Fabrics Radius Servers Removing a Radius Server Remove Server Editing Radius Server Information Edit Server Information Modifying Authentication Order Radius Server Information Modify Authentication Order Radius Server Information Connection Security Securing a FabricFabric security consists of the following Security Consistency Checklist User Account Security Device Security Edit Security Dialog Edit Security Dialog Creating a Security Set Create Security Group Dialog Creating a Security Group Create Security Group Member Dialog Create a Security Group Member Dialog Managing Fabrics Securing a Fabric Creating a Security Group Member Editing the Security Configuration on a Switch Using the Security Config Dialog Viewing Properties of a Security Set, Group, or Member Activating a Security Set Archiving a Security Configuration to a FileDeactivating a Security Set Fabric Services Configured Security Data WindowActive Security Data Window Enabling Snmp Configuration Click the In-band Management Enable buttonEnabling In-band Management Tracking Fabric Firmware and Software Versions Saving a Version Snapshot Viewing and Comparing Version Snapshots Exporting Version Snapshots to a File Fabric Version Snapshot Analysis Dialog Managing the Fabric Database Adding a Fabric Removing a Fabric Opening a Fabric View File Saving a Fabric View File Deleting Switches and LinksRediscovering a Fabric Adding a New Switch to a Fabric Replacing a Failed Switch Displaying Fabric Information Topology Display Switch and Status Icons Fabric Status Displaying the Event Browser 11. Events Browser Severity Levels Discarded when you close a SANsurfer Switch Manager sessionEditor or browser Filtering the Event Browser 12. Filter Events Dialog Sorting the Event Browser Saving the Event Browser to a File Devices Data Window Devices Data Window Entries Active Zone Set Data Window 13. Active Zone Set Data Window Working with Device Information and Nicknames Link Data WindowDisplaying Detailed Device Information Managing Device Port Nicknames Exporting Device Information to a FileCreating a Nickname Deleting a Nickname Editing a NicknameExporting Nicknames to a File Zoning a Fabric Importing a Nicknames FileZoning Concepts Zones Soft Zones Aliases Access Control List Hard ZonesZone Sets Zoning Database Viewing Zoning Limits and Properties Using the Zoning Wizard Editing the Zoning Database Managing the Zoning DatabaseManaging the zoning database consists of the following Edit Zoning Dialog Tool Bar Buttons and Icons Edit Zoning Dialog Tool Bar Buttons and Icons Configuring the Zoning Database Interop Auto Save Default Visibility Discard InactiveSaving the Zoning Database to a File Restoring the Zoning Database from a File Restoring the Default Zoning Database Removing All Zoning Definitions Managing Zone Sets Creating a Zone Set Copying a Zone to a Zone Set Activating and Deactivating a Zone SetRemoving a Zone from a Zone Set or from All Zone Sets Managing Zones Removing a Zone SetManaging zones involves the following Creating a Zone in a Zone Set Adding Zone Members Renaming a Zone or a Zone Set Removing a Zone MemberRemoving a Zone from a Zone Set Removing a Zone from All Zone Sets Managing Aliases Changing Zone TypesCreating an Alias Adding a Member to an Alias Removing an Alias from All Zones Merging Fabrics and Zoning Zone Merge Failure Zone Merge Failure Recovery Managing Fabrics Zoning a Fabric 59097-02 B Managing Switches Managing User Accounts Factory User Accounts User Account Administration Dialog Add Account Creating User Accounts User Account Administration Dialog Remove Account Removing a User Account Changing a User Account Password User Account Administration Dialog Change Password User Account Administration Dialog Modify Account Modifying a User Account Displaying Switch Information Faceplate Display Switch Information Switch Data Window Switch Data Window Entries Ratov Switch Data Window Entries Ing Detailed Device Information on page 3-36for infor Port Statistics Data Window Port Information Data Window Configured Zonesets Data Windows Configured Zonesets Data Window Configuring Port Threshold Alarms Port Threshold Alarm Configuration Dialog Paging a Switch Port Threshold Alarm Example Setting the Date/Time and Enabling NTP Client Resetting a Switch Switch Resets Type Description Configuring a Switch Using the Configuration Wizard Switch Properties Symbolic Name Switch Administrative States Switch Administrative States Domain ID and Domain ID Lock Fabric Device Management Interface Broadcast Support In-band Management Advanced Switch Properties 10. Advanced Switch Properties Dialog Interop Mode for Zoning Legacy Port Address Format Timeout Values Timeout Values System Services Dialog 11. System Services Dialog Security Consistency Checklist Dialog Network Properties 12. Network Properties Dialog IP Configuration IP Configuration Parameters Remote Logging NTP Client Snmp Properties 13. Snmp Properties Dialog Snmp Configuration Snmp Configuration Parameters Snmp Trap Configuration Snmp Trap Configuration Parameters Managing Switch Stacks 14. Switch Stacks Syslog 15. Syslog Dialog Archiving a Switch Select Source Dialog Restoring a Switch 16. Restore Dialogs Full and Selective Managing Switches Restoring a Switch Restoring the Factory Default Configuration Factory Default Configuration Settings Factory Default Configuration Settings Upgrading the Switch Using License Keys Downloading a Support File 17. Features License Key Dialog Installing Firmware Displaying Hardware Status 19. Hardware Status LEDs Managing Switches Displaying Hardware Status 59097-02 B Managing Ports Displaying Port Information Displaying Port Types Monitoring Port StatusPort Types Displaying Port Operational States Displaying Port SpeedsPort Operational States Port Speeds Displaying Transceiver Media Status Port Transceiver Media View Port Statistics Data Window Entries LIP ALPD,ALPS Port Statistics Data Window Entries Port Information Data Window Entries Port Information Data Window Entries Configuring Ports Port Properties Dialog Changing Port Administrative States Port Administrative States Changing Port Speeds Changing Port Types Stream Guard Changing Port Symbolic NameDevice Scan Using the Extended Credits Wizard Resetting a Port Designate Donor Ports Testing Ports Port Loopback Test Dialog Managing Ports Testing Ports Graphing Port Performance Fabric View Graphs This section describes how to do the following Starting SANsurfer Performance Viewer Save Default Performance View File Dialog Exiting SANsurfer Performance Viewer Load Default View File Dialog Saving and Opening Performance View Files Changing the Default Performance View File Encryption Key Setting SANsurfer Performance Viewer Preferences Setting the Polling Frequency Displaying Graphs for a Switch Displaying Graphs for a Stack Arranging Graphs in the Display Default Graph Options Dialog Customizing Graphs Managing Ports Graphing Port Performance Setting Global Graph Type Rescaling a Selected GraphPrinting Graphs Saving Graph Statistics to a File Command Line Interface Logging On to a Switch Working with Switch Configurations User Accounts Modifying a Configuration Backing up and Restoring Switch Configurations Ftp ipaddress userimages password images ftp bin Commands Table A-1. Command-Line Completion Table A-2. Commands Listed by Authority Level Admin Session Commands Admin Command AuthoritySyntax Keywords Alias Command Syntax aliasKeywords add alias memberlist Copy aliassource aliasdestination Delete alias ListMembers alias Remove alias memberlist CIM Command Following is an example of the CIM Limits command CIMListener Command Table A-3. CIM Listener Configuration Parameters Edit listenername URL CIMSubscription Command Table A-4. CIM Subscription Configuration ParametersSyntax cimsubscription Keywords create subscriptionname Edit subscriptionname Syntax config Config CommandKeywords activate configname Restore Edit confignameSave configname #ftp symbolicname or ipaddress user images Create Command Syntax create certificate supportKeywords certificate Support Local directory now /itasca/conf/images bin Following is an example of the Create Certificate command SANbox xxxx admin # create support Syntax date Date CommandKeywords MMDDhhmmCCYY Feature Command Syntax featureKeywords add licensekey Log Authority Admin Firmware Install CommandSyntax firmware install Group Command Syntax group Keywords add group Table A-5. ISL Group Member Attributes Table A-6. Port Group Member Attributes Configures security for attachments to other switches Table A-7. MS Group Member AttributesCopy groupsource groupdestination Create group type Edit group member Table A-8. Group Member Attributes Members group Remove group memberlistRename groupold groupnew Securitysets group Following is an example of the Group Edit command ISL Following is an example of the Group List command Following is an example of the Group Members command Hardreset Command Syntax Help Command Help command keywordCommand Keyword Following is an example of the History command History CommandHistory Hotreset Command Hotreset Keywords cleanup Image CommandSyntax image Ftp Ftp switchname Wait for the unpack to complete Lip Command Admin sessionFollowing is an example of the Lip command Lip portnumber Passwd Command Syntax passwd accountname Keywords accountname Ping Command Following is an example of a successful Ping commandPing ipaddress Ipaddress Ps Command Examples The following is an example of the Ps commandAuthority None Syntax ps Displays current system process information Quit Command Authority NoneCloses the Telnet session Syntax quit, exit, or logout Reset Command Syntax resetKeywords config configname Factory Services SwitchRadius Security Table A-9. Switch Configuration Defaults Values Table A-10. Port Configuration Defaults Parameter 4-Gbps Port Defaults Table A-11. Port Threshold Alarm Configuration Defaults Table A-12. Zoning Configuration Defaults Table A-13. Snmp Configuration Defaults Table A-14. Radius Configuration Defaults Table A-15. Services Configuration Defaults Table A-16. System Configuration Defaults Table A-17. Security Configuration Defaults Security Command Keywords active Edit Following is an example of the Security History command MD5 Following is an example of the Security Limits command Following is an example of the Security List command Securityset Command Create securityset DeactivateDelete securityset Groups securityset Following is an example of the Securityset Groups command Following is an example of the Securityset List command Set Command Keywords alarm optionConfig option Syntax set Setup option Switch stateLog option Pagebreak state Timezone Set Config Command Set configTable A-18. Set Config Port Parameters Port portnumber Send Arbff True instead of IDLEs False on the loop Table A-18. Set Config Port Parameters Table A-19. Security Configuration Parameters Table A-20. Set Config Switch Parameters Resource Allocation Timeout Value. The number Table A-21. Set Config Threshold Parameters Threshold Table A-22. Set Config Zoning Parameters Following is an example of the Set Config Port command Arbff Enter key to do so Configuring Port Number AdminState Following is an example of the Set Config Security command Following is an example of the Set Config Switch command Following is an example of the Set Config Threshold command Following is an example of the Set Config Zoning command Set Log Command Set logArchive Component filterlist Display filter Level filter Port portlist Alarms are always logged and always displayed on the screen StartStop Stops logging of events Set Port Command Disables the port by removing power from the port lasers State state Set Setup Command Set setupRadius Services Snmp System Configuration fields Table A-23. Radius Service Settings Table A-24. Switch Services Settings Table A-24. Switch Services Settings Table A-25. Snmp Configuration Settings Table A-26. System Configuration Settings Table A-26. System Configuration Settings Following is an example of the Set Setup Services command Following is an example of the Set Setup Snmp command Following is an example of the Set Setup System command Show Command Keywords about Cimlistener listenername Alarm optionCimsubscription subscriptionname Fdmi portwwn InterfaceLog option Lsdb Perf option PagebreakTable A-27. Show Port Parameters Lipalpdalps Post log Steering domainid Table A-28. Switch Operational Parameters Displays the current time zone setting TopologyDisplays all connected devices Users Following is an example of the Show Fabric command Following is an example of the Show Domains commandFollowing is an example of the Show Fdmi command Following is an example of the Show Fdmi WWN command Following is an example of the Show NS local domain command Following is an example of the Show NS portID command Following is an example of the Show NS domainID commandFollowing is an example of the Show Interface command Following is an example of the Show Port command PL-XPL-VC-SG3-22 Following is an example of the Show Switch command Following is an example of the Show Topology command 59097-02 B 105 Following is an example of the Show Version command Show Config Command Show config Following is an example of the Show Config Port command Following is an example of the Show Config Switch command Following is an example of the Show Config Threshold command Following is an example of the Show Config Zoning command Show Log Command NoneShow log Keywords numberofevents Snmp events Displays all informative events Displays all warning eventsDisplays all critical events Displays all events related to EPorts Settings LevelOptions Port Following is an example of the Show Log command Show Perf Command Errors portnumber Outframe portnumber Following is an example of the Show Perf Byte command Show setup Show Setup CommandMfg Following is an example of the Show Setup Services command Following is an example of the Show Setup Radius command Following is an example of the Show Setup Snmp command Following is an example of the Show Setup System command Shutdown Command Syntax shutdown Test Command Port portnumber testtype cancel StatusSyntax test Keywords port portnumber testtype Cancels the online test in progress Status Test port x online Examples The following is an example of the Uptime command Uptime CommandAuthority None Syntax uptime User Command Syntax userKeywords accounts Add Following is an example of the User Add command Following is an example of the User Accounts commandFollowing is an example of the User Edit command Following is an example of the User Delete command Following is an example of the User List command Examples The following is an example of the Whoami command Whoami CommandAuthority None Syntax whoami Zone Command Syntax zoneKeywords add zone memberlist Copy zonesource zonedestination Delete zone Members zoneRemove zone memberlist Rename zoneold zonenew Following is an example of the Zone Members command Following is an example of the Zone Zonesets command Zoneset Command Syntax zoneset Delete zoneset Remove zoneset zonelistRename zonesetold zonesetnew Zones zoneset Following is an example of the Zoneset Zones command Zoning Command Opens a Zoning Edit session Table A-29. Zoning Database Limits Limit Description Following is an example of the Zoning Limits command E2JBOD2 Following is an example of the Zoning List command Command Line Interface Zoning Command 142 59097-02 B Access Control List Zone Administrative StateAlarm BootP Class 3 Service Configured Zone SetsDefault Visibility Fabric Management Switch Input Power LED Inter-Switch LinkMaintenance Button Maintenance Mode Small Form-Factor Pluggable Zoning Database Soft ZoneTarget User Account Index Index-2 59097-02 B 59097-02 B Index-3 Index-4 59097-02 B 59097-02 B Index-5 Index-6 59097-02 B 59097-02 B Index-7 Index-8 59097-02 B 59097-02 B Index-9 Index-10 59097-02 B