Corrective Action

Change the properties in the document you want to print and recreate the print file. Submit the print job using the LP command without setting additional parameters.

Retrieval of Printer Configuration Failed

Problem Description

When accessing the printer properties, the system displayed “Retrieval of printer configuration failed”.

Corrective Action

If the printer driver cannot communicate with this equipment — Verify that the system is running. If not, turn it on. Connect to this equipment via TopAccess. If you cannot connect, reboot this equipment. If that fails, check the printer driver port assignment to make sure it is correct.

Cannot Print a Job as Expected Using PS Printer Driver

Problem Description

When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe Acrobat, the following print options may not work correctly.

yManual Scale

yPrint Paper Size

yPaper Type

yUser Front Cover

yUser Back Cover

yBooklet

yMultiple Pages per Sheet

yAll options in the Effect tab

yAll options in the Image Quality tab

Corrective Action

Disable “Use PostScript Passthrough” in the PostScript Settings dialog box and print a docu- ment.

Cannot Change Settings on Fonts Tab and Configuration Tab

Problem Description

The Fonts Tab and Configuration tab are grayed out and they cannot be modified.

Corrective Action

Users who do not have the privilege to change the printer driver setting cannot change the options in the Fonts Tab and Configuration tab. Please log in with Administrator or Power User.

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Toshiba e-Studio 165/205 Retrieval of Printer Configuration Failed, Cannot Print a Job as Expected Using PS Printer Driver