Advantech RS-485 user manual Product Warranty

Product Warranty

Advantech warrants to you, the original purchaser, that each of its products will be free from defects in materials and workmanship for one year from the date of purchase.

This warranty does not apply to any products which have been repaired or altered by other than repair personnel authorized by Advantech, or which have been subject to misuse, abuse, accident or improper installation. Advantech assumes no liability as a consequence of such events under the terms of this Warranty.

Because of Advantech’s high quality-control standards and rigorous testing, most of our customers never need to use our repair service. If an Advantech product ever does prove defective, it will be repaired or replaced at no charge during the warranty period. For out-of-warranty repairs, you will be billed according to the cost of replacement materials, service time and freight. Please consult your dealer for more details.

If you think you have a defective product, follow these steps:

1.Collect all the information about the problem encountered (e.g. type of PC, CPU speed, Advantech products used, other hardware and software used etc.). Note anything abnormal and list any on-screen messages you get when the problem occurs.

2.Call your dealer and describe the problem. Please have your manual, product, and any helpful information readily available.

3.If your product is diagnosed as defective, you have to request an RAM number. When requesting an RMA (Return Material Authorization) number, please access ADVANTECH's RMA website: http://www.advantech.com.tw/rma. If the web sever is shut down, please contact our office directly. You should fill in the "Problem Repair Form", describing in detail the application environment, configuration, and problems encountered. Note that error descriptions such as "does not work" and "failure" are so general that we are then required to apply our internal standard repair process.