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Avaya Call Management System
Models:
V880
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Troubleshooting
Specs
Install
Parts list
Alarmview -p Test -a Testalarm
Record the faulty disk number
Administration documents
Connecting the switch link
Maintenance
Configuring Factory/AsyncDial
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Avaya Call Management System
Sun Fire V880 Computer
Hardware Installation, Maintenance, and
Troubleshooting
585-215-116
Issue 2.0 June 2004
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Contents
Avaya Call Management System
Compas
Preface
Connecting the remote console modem
131
186
Troubleshooting tape drives 189 Checking tape status
191
203
Preface
Reasons for reissue
Organization
Voice
Availability
Fax
Mail
Change description
Related documentation
Software documents
Avaya CMS upgrade documents
Administration documents
Base load upgrades
Avaya Call Management System Upgrade Express CUE
Platform upgrades and data migration
Communication Manager documents
Hardware documents
Documentation Web sites
Contacting Avaya technical support
Support
Page
Installation
Safety precautions
Preparing for installation
Problem Precaution
Required tools
System precautions
Physical specifications
Electrical specifications
Parameter Value
Parameter English value Metric value
Environmental specifications
Service access specifications
Parameter Operating Nonoperating Service Not in service
Computer layout on Hardware options on Rack mounting on
Unpacking and inventorying the equipment
Parts list
Computer layout
Front panel
Following figure shows the back panel of the computer
Back panel
Rack mounting
Hardware options
Option Quantity Comments Minimum Maximum
Setting up power
Peripheral connectivity
Switch links
Connectivity Comcode or Description Diagram call
Parts list
Out Comcode
Connecting the monitor, keyboard, and mouse
Connecting the remote console modem
RSC LAN
Connecting the RSC for remote access optional
Connecting the switch link
Turning on the system and verifying Post
Installation
Setenv auto-boot? true Boot
Installation
Usr/platform/‘uname -m‘/sbin/prtdiag -v pg
Identifying installed PCI cards
Installation
Cms/install/bin/abcadm -r ttya
Setting the remote console modem options
Sportster 33.6 faxmodem options
Cu -s 9600 -b 8 -l cua/a
Cms/install/bin/abcadm -i -b 9600 ttya
Recommended options
Paradyne Comsphere 3910 modem options
Option buttons
Configuring Factory/AsyncDial
Setting the options
Setting the data rate
Setting the DialLine strap group
Press the Double Up Arrow
Saving your settings
Turning the system over for provisioning
Maintenance
Precautions
Front panel
Computer layout
Rear panel
Usr/sbin/shutdown -y -i0 -g0
Turning the computer off and on
Turning on the computer
Opening and removing a side door
Accessing components inside the computer
Maintenance
Replacing and closing a side door
Using an ESD wrist strap
Required references
Maintaining PCI cards
Precautions
Slot Card
PCI card configuration
Type Name
Tip
Maintaining hot-plug PCI cards
Icon Name LED function
PCI slot LEDs for hot-plug operation
Icon Interpretation
Preparing a hot-plug card for removal
Removing a hot-plug PCI card
Ifconfig device unplumb
Mt -f /dev/rmt/1 status
Maintenance
Jun 6 125524 sysname picld98 Device PCI1CARD removed
Installing a hot-plug PCI card
Jun 6 125524 sysname picld98 Device PCI1CARD inserted
Configuring the new or replacement card
Replacing the graphics card
Maintenance
Maintaining PCI cards
Maintenance
Install
Installing the XVR-100 software packages
Cd /cdrom/cdrom0
Eject cdrom
Replacing older Dual Ethernet and Dual Scsi cards
Maintaining PCI cards
Maintenance
Maintaining PCI cards
Replacing an HSI/P card
Maintaining HSI/P cards
Maintaining PCI cards
Maintenance
Maintaining PCI cards
Maintenance
Installing the first HSI/P card or a pair of HSI/P cards
Maintenance
Maintaining PCI cards
Setting up the switch link for each ACD
Installing HSI/P software and patches
Maintaining PCI cards
Adding a second HSI/P card
Maintaining PCI cards
Maintenance
Maintaining PCI cards
Replacing the RSC card
Replacing the RSC card
Replacing the RSC card
Maintenance
Replacing the RSC card
Http//docs.sun.com
Disk drive compatibility with CMS loads
Maintaining disk drives
Prerequisites
Primary
Disk drive configurations
Replacing disk drives
Replacing a single boot disk or replacing data disks
Luxadm display loopname
Luxadm probe
Record the faulty disk number
Luxadm remove -F FCloop,s3
Luxadm remove loopname,snumber
Maintaining disk drives
Luxadm insert
Ignore the message No new enclosures were added
Replacing both boot disks
Maintaining disk drives
Maintenance
Probe-scsi
Setenv auto-boot? true Boot -r
Drives replaced Procedure
Setting up replacement disk drives
Disk partition values
Partitioning replacement disk drives
11609c
Partitioning and formatting a replacement disk
Enter partition Partition menu is displayed
Enter partition id tag unassigned
Enter y Message similar to the following is displayed
Adding disk drives optional
Ignore the message No new enclosures were added
Added new disk cXtXd0 Diskspace command completed
Replacing the DVD-ROM drive
Replacing the DVD-ROM drive
ID4 ID2 ID1
This reboots the system
Tape drive compatibility
Maintaining tape drives
Ordering tapes
Description Tape drive
Cleaning the tape drive
Replacing the internal tape drive
DDS-4
Setenv auto-boot? true Boot
Pwd
Maintenance
Setenv auto-boot? true Boot -r
Maintenance
Setenv auto-boot? true Boot -r
Maintaining CPU/Memory boards
CPU and memory configurations
Checking the current memory and CPU configuration
Shutting down the system
Removing a CPU/Memory board
Replacing memory
Maintaining CPU/Memory boards
Installing a CPU/Memory board
Maintaining CPU/Memory boards
Maintenance
Restarting the system
Maintenance
Replacing a power supply
Maintenance
Replacing a power supply
Page
Troubleshooting
Redirecting the console using Solaris
Using the remote console
Redirecting the local console to the remote console
Cms/install/bin/abcadm -c -b 9600 ttya
Redirecting the remote console back to the local console
Cms/install/bin/abcadm -c local
To verify the parameter changes, enter
Redirecting the console using OpenBoot mode
Printenv
Following message is displayed
Method 1 from the remote console on page 157 recommended
Cms/install/bin/abcadm -k
Setenv ttya-ignore-cd false reset
Following message is displayed
Redirecting the local console to the RSC
Using the RSC
Redirecting the RSC to the local console
Tools
Following is an example of the results for the computer
Using the prtdiag command
Disk Present OFF Empty
CPU0PRIMFAN
Cfgadm
Using the cfgadm command
Var/adm
System messages
Using the OpenBoot Prom tests
OpenBoot Prom firmware tests
Reset-all
Test descriptions
Probing disk drives
Usr/sbin/shutdown -y -i0 -g0 to shut down the system
Probing all media devices
Setenv auto-boot? true Boot -r
Command Command name Description Number
OpenBoot diagnostic tests
Performs a checksum of the flash Prom containing
Http//docs.sun.com
Memory failure
Post diagnostic messages
Post
OpenBoot initialization commands
Front panel LEDs
Diagnosing LED patterns
Name Icon LED function
PCI slot LEDs
Power on Fault
Power supply LEDs
Disk drive LEDs
Activity Fault
Tape drive LEDs
Sun Validation Test Suite VTS
Using SunVTS
Prerequisites
Operating Drive physical location and target System address
Troubleshooting disk drives and DVD-ROM drives
Troubleshooting disk drives and DVD-ROM drives
System reboots
Checking tape status
Troubleshooting tape drives
Dev/rmt/0 Dev/rmt/0c Dev/rmt/1 Dev/rmt/1c
Dev/rmt/0c No such file or directory
Devfsadm -vCc tape -r /a -p /a/etc/pathtoinst
Reassigning device instance numbers for tape devices
Preserving data after a system failure
Recovery procedures
Loss of power
Turning off the computer
Probe command warnings
Reseating HSI/P cards
Recovery procedures
Set-defaults or setenv use-nvramrc? false command is run
Resetting a device alias
Setenv boot-device disk bootdevice2
Recovery procedures
Ps -ef grep sac
Remote console port problems
Kill -9 pid
Opt/cc/install/aot/r1vXxx.x/bin/setup
Usr/lib/saf/sac -t
Tail /etc/uucp/Devices
Alarmview -p Test -a Testalarm
Logerror -e 30001 -d test alarm
Alarmresolve -p Test -a Testalarm
Aom start Export PRODUCTTYPE=TEST
Boot disk
Boot
Access memory
Automatic Call
Small computer
Scsi Bus
System interface
Solaris
Index
Commands diagnostic tests
Console from the local site
Verifying Post
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