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Avaya
V880 manual
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208 pages, 3.17 Mb
Avaya Call Management System
Sun Fire V880 Computer
Hardware Installation, Maintenance, and
Troubleshooting
585-215-116
Issue 2.0
June 2004
Contents
Main
Page
Page
Page
Page
Page
Preface
Reasons for reissue
Organization
Availability
Related documentation
Change description
Software documents
Administration documents
Avaya CMS upgrade documents
Base load upgrades
Platform upgrades and data migration
Avaya Call Management System Upgrade Express (CUE)
Hardware documents
Communication Manager documents
Documentation Web sites
Support
Page
Installation
Preparing for installation
Safety precautions
System precautions
Required tools
Electrical specifications
Physical specifications
Service access specifications
Environmental specifications
Unpacking and inventorying the equipment
Parts list
Computer layout
Page
Back panel
The following figure shows the back panel of the computer.
Hardware options
Rack mounting
Setting up power
Peripheral connectivity
Issue 2.0 June 2004 29
Peripheral connectivity
F
O
J
I
Parts list
Page
Connecting the remote console modem
Connecting the RSC for remote access (optional)
Connecting the switch link
Turning on the system and verifying POST
Page
Page
Page
Identifying installed PCI cards
Page
Setting the remote console modem options
Sportster 33.6 faxmodem options
Page
Paradyne Comsphere 3910 modem options
Recommended options
Option buttons
Setting the options
Configuring Factory/Async_Dial
Setting the data rate
Setting the handshake options
Setting the Dial_Line strap group
Saving your settings
Turning the system over for provisioning
Maintenance
Precautions
Computer layout
Front panel
Maintenance
52 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Rear panel
The following figure shows the back panel of the computer.
Turning the computer off and on
Turning off the computer
Turning on the computer
Accessing components inside the computer
Opening and removing a side door
Page
Page
Page
Maintaining PCI cards
Precautions
PCI card configuration
Maintaining hot-plug PCI cards
PCI slot LEDs for hot-plug operation
Preparing a hot-plug card for removal
Removing a hot-plug PCI card
Page
Page
Installing a hot-plug PCI card
Page
Configuring the new or replacement card
Replacing the graphics card
Page
Page
Page
Installing the XVR-100 software packages
Replacing older Dual Ethernet and Dual SCSI cards
Page
Page
Page
Maintaining HSI/P cards
Replacing an HSI/P card
Page
Page
Page
Page
Installing the first HSI/P card or a pair of HSI/P cards
Page
Page
Installing HSI/P software and patches
Setting up the switch link for each ACD
Page
Adding a second HSI/P card
Page
Page
Page
Replacing the RSC card
Replacing the RSC card
Page
Page
Page
Page
Maintaining disk drives
Disk drive compatibility with CMS loads
Prerequisites
Disk drive configurations
Replacing disk drives
Replacing a single boot disk or replacing data disks
Page
Maintaining disk drives
Issue 2.0 June 2004 103
Note:
disk drives.
6. Record the faulty disk number.
Page
Page
Page
Page
Replacing both boot disks
Page
Page
Page
Setting up replacement disk drives
Partitioning replacement disk drives
Disk partition values
Page
Partitioning and formatting a replacement disk
Page
Page
Page
Adding disk drives (optional)
Page
Page
Replacing the DVD-ROM drive
Page
Page
Page
Maintaining tape drives
Tape drive compatibility
Ordering tapes
Cleaning the tape drive
Replacing the internal tape drive
DDS-4
DAT 72
Page
Adding and removing an external tape drive for data migration
Page
Page
Page
Page
Maintaining CPU/Memory boards
CPU and memory configurations
Maintaining CPU/Memory boards
Issue 2.0 June 2004 137
Checking the current memory and CPU configuration
2. Record the current memory size, memory configuration, and CPU configuration.
Shutting down the system
Removing a CPU/Memory board
Replacing memory
Page
Installing a CPU/Memory board
Page
Page
Restarting the system
Page
Replacing a power supply
Page
Page
Page
Troubleshooting
Using the remote console
Redirecting the console using Solaris
Redirecting the local console to the remote console
Page
Redirecting the remote console back to the local console
Redirecting the console using OpenBoot mode
Redirecting the local console to the remote console
Redirecting the remote console back to the local console
Page
Page
Using the RSC
Redirecting the local console to the RSC
Redirecting the RSC to the local console
Too ls
Troubleshooting
162 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Using the prtdiag command
Tools
Issue 2.0 June 2004 163
Troubleshooting
164 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Using the cfgadm command
System messages
OpenBoot PROM firmware tests
Using the OpenBoot PROM tests
Test descriptions
Probing disk drives
Probing all media devices
Page
OpenBoot diagnostic tests
Page
Page
POST diagnostic messages
Memory failure
OpenBoot initialization commands
Diagnosing LED patterns
Front panel LEDs
Page
PCI slot LEDs
Page
Power supply LEDs
Disk drive LEDs
Page
Tape drive LEDs
Sun Validation Test Suite (VTS)
Prerequisites
Using SunVTS
Troubleshooting disk drives and DVD-ROM drives
Page
Page
Troubleshooting tape drives
Checking tape status
Page
Reassigning device instance numbers for tape devices
Recovery procedures
Preserving data after a system failure
Loss of power
Turning on the computer
Turning off the computer
Probe command warnings
Reseating HSI/P cards
Page
Resetting a device alias
Page
Remote console port problems
Page
Page
Glossary
Page
Index
A
B
C
D
I
K
L
M
N
S
T
U
V
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