Manuals / Avaya / Computer Equipment / Personal Computer

Avaya V880 manual

Models: V880

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Troubleshooting Specs Install Parts list Alarmview -p Test -a Testalarm Record the faulty disk number Administration documents Connecting the switch link Maintenance Configuring Factory/AsyncDial

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Preface

16 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

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Avaya V880 manual

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Contents

Avaya Call Management System Compas Preface Connecting the remote console modem 131 Troubleshooting tape drives 189 Checking tape status 186191 203 Reasons for reissue Preface Organization Availability VoiceFax Mail Change description Related documentationSoftware documents Avaya CMS upgrade documents Administration documentsBase load upgrades Platform upgrades and data migration Avaya Call Management System Upgrade Express CUE Hardware documents Communication Manager documents Documentation Web sites Support Contacting Avaya technical supportPage Installation Safety precautions Preparing for installationProblem Precaution System precautions Required tools Electrical specifications Physical specificationsParameter Value Parameter English value Metric value Environmental specifications Service access specificationsParameter Operating Nonoperating Service Not in service Unpacking and inventorying the equipment Computer layout on Hardware options on Rack mounting on Parts list Computer layout Front panel Back panel Following figure shows the back panel of the computer Rack mounting Hardware optionsOption Quantity Comments Minimum Maximum Setting up power Switch links Peripheral connectivity Connectivity Comcode or Description Diagram call Parts listOut Comcode Connecting the monitor, keyboard, and mouse Connecting the remote console modem Connecting the RSC for remote access optional RSC LAN Connecting the switch link Turning on the system and verifying Post Installation Setenv auto-boot? true Boot Installation Identifying installed PCI cards Usr/platform/‘uname -m‘/sbin/prtdiag -v pg Installation Cms/install/bin/abcadm -r ttya Setting the remote console modem optionsSportster 33.6 faxmodem options Cms/install/bin/abcadm -i -b 9600 ttya Cu -s 9600 -b 8 -l cua/a Recommended options Paradyne Comsphere 3910 modem optionsOption buttons Setting the options Configuring Factory/AsyncDial Setting the data rate Setting the DialLine strap group Saving your settings Press the Double Up Arrow Turning the system over for provisioning Maintenance Precautions Computer layout Front panel Rear panel Turning the computer off and on Usr/sbin/shutdown -y -i0 -g0 Turning on the computer Accessing components inside the computer Opening and removing a side door Maintenance Replacing and closing a side door Using an ESD wrist strap Maintaining PCI cards Required references Precautions Slot Card PCI card configurationType Name Maintaining hot-plug PCI cards Tip PCI slot LEDs for hot-plug operation Icon Name LED function Preparing a hot-plug card for removal Icon Interpretation Removing a hot-plug PCI card Ifconfig device unplumbMt -f /dev/rmt/1 status Maintenance Jun 6 125524 sysname picld98 Device PCI1CARD removed Installing a hot-plug PCI card Jun 6 125524 sysname picld98 Device PCI1CARD inserted Configuring the new or replacement card Replacing the graphics card Maintenance Maintaining PCI cards Maintenance Installing the XVR-100 software packages InstallCd /cdrom/cdrom0 Eject cdrom Replacing older Dual Ethernet and Dual Scsi cards Maintaining PCI cards Maintenance Maintaining PCI cards Maintaining HSI/P cards Replacing an HSI/P card Maintaining PCI cards Maintenance Maintaining PCI cards Maintenance Installing the first HSI/P card or a pair of HSI/P cards Maintenance Maintaining PCI cards Installing HSI/P software and patches Setting up the switch link for each ACD Maintaining PCI cards Adding a second HSI/P card Maintaining PCI cards Maintenance Maintaining PCI cards Replacing the RSC card Replacing the RSC card Replacing the RSC card Maintenance Replacing the RSC card Http//docs.sun.com Disk drive compatibility with CMS loads Maintaining disk drivesPrerequisites Disk drive configurations Primary Replacing a single boot disk or replacing data disks Replacing disk drives Luxadm probe Luxadm display loopname Record the faulty disk number Luxadm remove loopname,snumber Luxadm remove -F FCloop,s3 Maintaining disk drives Luxadm insert Ignore the message No new enclosures were added Replacing both boot disks Maintaining disk drives Maintenance Setenv auto-boot? true Boot -r Probe-scsi Setting up replacement disk drives Drives replaced Procedure Partitioning replacement disk drives Disk partition values 11609c Partitioning and formatting a replacement disk Enter partition Partition menu is displayed Enter partition id tag unassigned Enter y Message similar to the following is displayed Adding disk drives optional Ignore the message No new enclosures were added Added new disk cXtXd0 Diskspace command completed Replacing the DVD-ROM drive Replacing the DVD-ROM drive ID4 ID2 ID1 This reboots the system Maintaining tape drives Tape drive compatibilityOrdering tapes Description Tape drive Cleaning the tape drive Replacing the internal tape drive DDS-4 Setenv auto-boot? true Boot Pwd Maintenance Setenv auto-boot? true Boot -r Maintenance Setenv auto-boot? true Boot -r CPU and memory configurations Maintaining CPU/Memory boards Checking the current memory and CPU configuration Shutting down the system Removing a CPU/Memory board Replacing memory Maintaining CPU/Memory boards Installing a CPU/Memory board Maintaining CPU/Memory boards Maintenance Restarting the system Maintenance Replacing a power supply Maintenance Replacing a power supply Page Troubleshooting Redirecting the console using Solaris Using the remote consoleRedirecting the local console to the remote console Cms/install/bin/abcadm -c -b 9600 ttya Cms/install/bin/abcadm -c local Redirecting the remote console back to the local console Redirecting the console using OpenBoot mode To verify the parameter changes, enterPrintenv Following message is displayed Method 1 from the remote console on page 157 recommended Setenv ttya-ignore-cd false reset Cms/install/bin/abcadm -k Following message is displayed Using the RSC Redirecting the local console to the RSC Redirecting the RSC to the local console Tools Using the prtdiag command Following is an example of the results for the computer Disk Present OFF Empty CPU0PRIMFAN Using the cfgadm command Cfgadm System messages Var/adm Using the OpenBoot Prom tests OpenBoot Prom firmware testsReset-all Test descriptions Probing disk drives Probing all media devices Usr/sbin/shutdown -y -i0 -g0 to shut down the system Setenv auto-boot? true Boot -r OpenBoot diagnostic tests Command Command name Description Number Performs a checksum of the flash Prom containing Http//docs.sun.com Post diagnostic messages Memory failure OpenBoot initialization commands Post Diagnosing LED patterns Front panel LEDs Name Icon LED function PCI slot LEDs Power on Fault Power supply LEDs Disk drive LEDs Activity Fault Tape drive LEDs Sun Validation Test Suite VTS Using SunVTSPrerequisites Troubleshooting disk drives and DVD-ROM drives Operating Drive physical location and target System address Troubleshooting disk drives and DVD-ROM drives System reboots Checking tape status Troubleshooting tape drivesDev/rmt/0 Dev/rmt/0c Dev/rmt/1 Dev/rmt/1c Dev/rmt/0c No such file or directory Reassigning device instance numbers for tape devices Devfsadm -vCc tape -r /a -p /a/etc/pathtoinst Recovery procedures Preserving data after a system failure Loss of power Turning off the computer Probe command warnings Reseating HSI/P cards Recovery procedures Set-defaults or setenv use-nvramrc? false command is run Resetting a device aliasSetenv boot-device disk bootdevice2 Recovery procedures Remote console port problems Ps -ef grep sac Opt/cc/install/aot/r1vXxx.x/bin/setup Kill -9 pidUsr/lib/saf/sac -t Tail /etc/uucp/Devices Logerror -e 30001 -d test alarm Alarmview -p Test -a TestalarmAlarmresolve -p Test -a Testalarm Aom start Export PRODUCTTYPE=TEST Boot Boot diskAccess memory Automatic Call Scsi Bus Small computerSystem interface Solaris Index Commands diagnostic tests Console from the local site Verifying Post

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