Avaya V880 Automatic Call, Distribution ACD, Boot disk, Data disk, High Speed Serial, PCI Bus

Glossary

Automatic Call	A switch feature. ACD is software that channels high-volume incoming call
Distribution (ACD)	traffic to agent groups (splits or skills).
	Also an agent state where the extension is engaged in an ACD call (with the
	agent either talking to the caller or the call waiting on hold).
Boot	To load the system software into memory and start it running.
Boot disk	A disk that contains the Solaris operating system and customer data.
CMS	Call Management System (CMS). A software product used by business
	customers that have an Avaya telecommunications switch and receive a
	large volume of telephone calls that are processed through the Automatic
	Call Distribution (ACD) feature of the switch.
Data disk	A nonbootable disk. A data disk contains only customer data.
DIMM	Dual In-line Memory Module. A narrow printed circuit board that holds
	memory chips. It plugs into a DIMM socket on the motherboard or memory
	board.
FC-AL	Fiber channel arbitrated loop. This is the loop device that controls the disk
	drives.
High Speed Serial	The HSI/P controller card is a 4-port serial communications PCI card. Each
Interface/PCI (HSI/P)	of the four ports is used for a single physical X.25 link. It is an add-on
	package that is needed by CMS for multiple ACDs.
Non-volatile random	A random access memory (RAM) system that holds its contents when
access memory	external power is lost.
(NVRAM)
PCI	Peripheral Component Interconnect
PCI Bus	The interface bus for the computer. Provides slots for additional I/O cards.

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