Troubleshooting
Reseating HSI/P cards
The HSI/P cards may appear to be faulty when they just need to be reseated in the PCI slot. Before you replace the card, try reseating the card.
To reseat an HSI/P card:
1.Log in to the system as root.
2.Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
3.Press and release the front panel power button to turn off the system. Wait for the front panel Power/OK LED to turn off.
4.Turn the key switch to the Forced Off position. See the following figure.
!
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any internal components. Otherwise, it is possible for a user to restart the system remotely while you are working inside it. The Forced Off position is the only key switch position that prevents an RSC user from restarting the system.
5.Open the left door.
6.Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap on page 56 for more information.
7.Disconnect the HSI/P quad cable connected to the card.
8.Carefully pull the card from the I/O board.
196 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
