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Preface
Related documentation
You might find the following Avaya CMS documentation useful. This section includes the following topics:
●Change description on page 10
●Software documents on page 10
●Administration documents on page 11
●Avaya CMS upgrade documents on page 11
●Hardware documents on page 13
●Communication Manager documents on page 13
●Documentation Web sites on page 14
Change description
For information about the changes made in Avaya CMS R12, see:
●Avaya Call Center 2.1 and CMS Release 12 Change Description,
Software documents
For more information about Avaya CMS software, see:
●Avaya Call Management System Release 12 Software Installation, Maintenance, and Troubleshooting Guide,
●Avaya CMS Open Database Connectivity,
●Avaya Call Management System Release 12 LAN Backup User Guide,
●Avaya Call Management System Release 12 External Call History Interface,
●Avaya CMS Custom Reports,
●Avaya CMS Forecast,
●Avaya Visual Vectors Release 12 Installation and Getting Started,
●Avaya Visual Vectors Release 12 User Guide,
●Avaya Business Advocate Release 12 User Guide,
●Avaya CMS Release 12 Report Designer User Guide,
10 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting