Preface

Related documentation

You might find the following Avaya CMS documentation useful. This section includes the following topics:

Change description on page 10

Software documents on page 10

Administration documents on page 11

Avaya CMS upgrade documents on page 11

Hardware documents on page 13

Communication Manager documents on page 13

Documentation Web sites on page 14

Change description

For information about the changes made in Avaya CMS R12, see:

Avaya Call Center 2.1 and CMS Release 12 Change Description, 07-300197

Software documents

For more information about Avaya CMS software, see:

Avaya Call Management System Release 12 Software Installation, Maintenance, and Troubleshooting Guide, 585-215-117

Avaya CMS Open Database Connectivity, 585-780-701

Avaya Call Management System Release 12 LAN Backup User Guide, 585-215-721

Avaya Call Management System Release 12 External Call History Interface, 07-300064

Avaya CMS Custom Reports, 585-215-822

Avaya CMS Forecast, 585-215-825

Avaya Visual Vectors Release 12 Installation and Getting Started, 07-300069

Avaya Visual Vectors Release 12 User Guide, 07-300200

Avaya Business Advocate Release 12 User Guide, 07-300063

Avaya CMS Release 12 Report Designer User Guide, 07-300068

10 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

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Avaya V880 manual Related documentation, Change description, Software documents