Cisco Systems 4.1

A-6

User Guide for Resource Manager Essentials 4.1

OL-11714-01

Appendix A RME Troubleshooting Tips and FAQs

Inventory

• Troubleshooting Inventory

Inventory FAQs

• Q.Where can I find out what devices are supported by RME Inventory?

• Q.What are the main methods that I have for performing data collection?

• Q.What does the Inventory Poller do?

• Q.How do I know when a schedule collection was last performed and how long it took?

• Q.How can I see the most recent changes?

• Q.Where can I find out what devices are supported by RME Inventory?

• Q.Why is the Device Serial Number field blank in Inventory?

• Q.How can I make sure a device's serial number is correct, and fix it, if it is wrong?

• Q.Why am I receiving an error message, Write Community = INCORRECT although I have

entered the correct Write Community String?

• Q.What do I need to collect from my Solaris or Windows machine when troubleshooting RME

Inventory?

• Q.Is there an option to disable/enable Secondary Credentials fallback in RME?

• Q.How can I generate an End of Sale / End of Life Report?

• Q.How can I generate a PSIRT Summary Report?

• Q.How can I change the Cisco.com Fetch interval for End of Sale/End of Life report and PSIRT

reports?

• Q.What is the prerequisite to generate the PSIRT/End of Sale End of Life reports?

• Q.Is it possible to generate PSIRT Summary report for all categories of devices?

• Q.Why are there multiple End of Sale/End of Life announcements for a device?

• Q.Is it possible to schedule an Immediate PSIRT Summary or End of Sale/End of Life report job?

Where can I find out what devices are supported by RME Inventory?

You can find out what devices are supported by RME Inventory in any one of the following ways:

• Check the Supported Device Table on Cisco.com to see whether or not an upgrade to RME is

required.

• Follow this procedure:

a. Select CiscoWorks Common Services > Software Center > Device Update.

The Device Updates dialog box appears.

b. Click Resource Manager Essentials.

The Package Map dialog box appears with the list of supported devices.

• In the RME Device Selector if the device is grayed out, it means that RME does not support the

device.

What are the main methods that I have for performing data collection?