Cisco Systems 4.1

A-113

User Guide for Resource Manager Essentials 4.1

OL-11714-01

Appendix A RME Troubleshooting Tips and FAQs

Contract Connection

You may have contracts but they may not be associated with your user ID. To ensure this, check

whether you have Cisco Service contracts registered with your Cisco.com user ID by accessing the

Cisco - Service Contract Center URL:

www.cisco.com/public/scc

If you encounter the following message:

Currently you have no Cisco Service contracts registered to your Cisco.com User Id

Then it means that your contracts are not registered to your Cisco.com User ID.

To ensure that your contracts are registered, place a request to add your Cisco.com contracts in

Service Contract Center. Contact Cisco TAC (Technical Assistance Center) for more information on

how to proceed with placing a request to register your contracts with Cisco - Service Contact Center.

After placing a request with Cisco - Service Contract Center, access the Cisco - Service Contract

Center again and verify if the contracts are registered. After successful verification, proceed to

generate a Contract Connections report.

Troubleshooting Contract Connection

Message ID Error Message Probable Cause Possible Action

CCX0001 No device selected. You may not have selected

any device.

Select one or more devices and

continue to generate the report.

CCX0002 Cisco.com user credentials are

not valid.

You may not have entered

valid Cicso.com credentials.

Enter correct Cisco.com credentials.

CCX0003 You have entered a past

date/time for creating the job.

You have entered a past date

or time for creating a job.

Schedule this job to run either

immediately or at a future date and

time.

CCX0004 Problem with posting and

getting the results from

Cisco.com. Try again later.

This may be caused by a

problem while connecting to

Cisco.com or with

Cisco.com, itself.

Check the User Guide for more

details on how to correct this.