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Appendix A RME Troubleshooting Tips and FAQs
Software Management
Q.
Does Software Management recommend the right ATM image for your ATM module type?
A.
Yes, Software Management distinguishes different flavours of ATM images and recommends
images based on current class of ATM card on the device.
Q.
Should you use special images with Software Management for Cisco Catalyst 2900XL/3500XL
devices?
A.
The 2900XL/3500XL devices have three images:
–
Regular Cisco IOS Software image.
–
A TAR format HTML image that contains files for Visual Switch Manager.
–
A TAR format image that contains both these images.
Software Management uses the TAR format image that contains the Cisco IOS Software and HTML
image. This image posts on Cisco.com, as do other images for 2900XL/3500XL.
When you use RME for software upgrades, you should use images with the description
Enterprise-IOS and HTML-Use with RME 2.1 or later or Standard-IOS and HTML-Use with RME
2.1 or later. When you use Add Image to Repository from Cisco.com/Slam Dunk, you are able to
see only these images.
Q.
How does Software Management handle image import functionality of TAR and bin types of images
for Catalyst 2900XL/3500XL devices?
A.
For 2900/3500 device types Both .tar format and .bin format images are supported as system
software. Network Synchronization option (Add image from network as source) will not be able
import tar images because when the image downloads to the switch, the image distributes as small
individual files on the flash in different directories.
The switch command-line interface (CLI) does not provide commands to combine all the files and
make a new TAR file that Software Management can then upload. Whereas the .bin image can be
imported from the device as well as from the Network Synchronization option.
Q.
Why do software upgrades take longer on Cisco Catalyst 2900XL/3500XL devices?
A.
Software Management uses command-line interface (CLI) to download software to
2900XL/3500XL devices. Because the software on these devices has many HTML/gif files on the
Flash, the software must first delete all the files and then proceed with the new software download.
Deletion of the images takes time, which is why software downloads to devices can take up to 20
minutes.
Q.
How do you upgrade Route Switch Module (RSM) and LightStream 1010 (LS1010) module
software on Cisco Catalyst 5500/5000 and 6500/6000 series switches?
A.
The RSM (also called the VLAN router) on a Catalyst 5500/5000 or 6500/6000 switch and the
LS1010 module on a Catalyst 5500/5000 switch run Cisco IOS Software. RSMs and LS1010
modules have individual IP addresses and Simple Network Management Protocol (SNMP) agents.
The RME Inventory manages these modules as separate devices.
You can find the IP address of the RSM if you look at the Detailed Inventory report of the Catalyst
5500/5000 and 6500/6000 device that has the RSM on the chassis. The Module IP Address column
in the Stack Modules section shows the IP addresses of all modules on the chassis.
If you do not find the addition of RSM or LS1010 to Inventory, you must first add the module as a
device to Inventory before you attempt Software Management functions. Software Management
functions that run on Cisco IOS devices also can run on an RSM or an LS1010.