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User Guide for Resource Manager Essentials 4.1
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Appendix A RME Troubleshooting Tips and FAQs
Software Management
A.
The scripts are expected to be available in the specific path. NMSROOT/files/scripts/swim is the
location for Software Management scripts.
Where NMSROOT is the CiscoWorks installed directory.
Q.
In ACS login mode, I am not able to see links that I usually get to see.
A.
On the ACS server, check if some role to task mapping (tree) has got changed. The required Software
Management task option should be selected on the ACS server for a particular role.
Q.
In the Job Details Window (clicking on job ID in the Software Management Job Browser) I don't see
the job status being updated.
A.
The job status will not be updated, as only the job running status is getting refreshed.
Q.
What validations are performed by Software Management before actual image distribution onto the
device?
A.
Software performs the following checks before the job execution:
• Checks whether job file is Available at the job id and has required data in the format and prepares a
list of devices to be upgraded in the job.
• Checks whether RME License is valid
–
Whether license file is valid
–
Number of devices managed
• Removes all devices from the list which are not authorized for the user to perform image
distribution.
Removes all devices from the list which are in Suspended state or Conflicting state. Pre-deployed
state devices are not removed.
• Checks for the proper pre/post job script (if any) ownership and permission
–
On Solaris, check is performed for rwxr-x--- permissions for script file (0750)
–
On Windows, check is performed if the given script has write permissions for any non-admin
and non-casuser
• Verifies that critical data required for image upgrade are present in the job file.
Q.
What is the minimum software version required to be running on the device for Software
Management to upgrade the software?
A.
For Cisco IOS device minimum supported version is 11.0 where as for Catalyst Images Minimum
supported version is 3.8.
For more details on minimum supported version for each device type see the Supported Devices
Table for Resource Manager Essentials 4.1
Q.
Can I have a different script for each device in a job?
A.
No, you cannot have separate script for each device.In Software Management 4.1, script is defined
in admin preference option and is common for all Software Management jobs.
Q.
What device types can be used as remote stage device?
A.
All IOS devices with running image version >=12.0 version and complete CISCO-FLASH-MIB
support can be used as Remote-Stage device.