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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Contract Connection
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Application Name - Either Config or Inventory
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Device Display Name
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Collection Failure Time
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Reason for Failure
Q.
Is Notification on Failure option configurable?
A.
Yes. You can configure this Notification on Failure option by using the Collection Failure
Notification option available under:
RME > Admin > System Preferences > Collection Failure Notification.
You can configure the broadcast of Traps on either Config collection failure or Inventory collection
failure or both.
After installing RME, the broadcast of Trap notification on collection failure is enabled for both
Config and Inventory by default. You can disable this option, if you do not want to track the
Inventory and Config collection traps.
Q.
How can I listen to the Trap Notifications on Inventory and/or Config Collection failure?
A.
You can install a third party Trap receiving tool on any host in the subnet to receive such Trap
messages.
Q.
How can I change the default Report Archive location to Custom location?
A.
To change the default Report Archive location:
Step 1 Go to Resource Manager Essentials > Admin > Reports > Archive Settings.
The Archive Settings dialog box appears.
Step 2 Enter the new location in the Archive Location field, or click Browse to select a directory on your
system.
Step 3 Click Apply to accept the change to the default directory location.

Contract Connection

This section provides the FAQs and troubleshooting information for the Contract Connection
application:
• Contract Connection FAQs
• Troubleshooting Contract Connection
Contract Connection FAQs
Q.
Why does the Contract Status Detailed Report show no records for a valid contract?
A.
You may need to refresh the Contract Status Detailed Report page. It might take some time to display
the report. This is because of slow Cisco.com response.
Q.
Why do I encounter an Invalid Credentials error message while generating a Contract Connections
report with valid credentials?