Cisco Systems 4.1

A-51

User Guide for Resource Manager Essentials 4.1

OL-11714-01

Appendix A RME Troubleshooting Tips and FAQs

Software Management

• On Solaris: /var/adm/CSCOpx/files/rme/swim

• On Windows, NMSROOT/files/rme/swim

Where NMSROOT is the CiscoWorks installed directory.

The directory name is the integer ID of the job. (Example: /var/adm/CSCOpx/files/rme/swim/23,

where 23 is the Job ID.)

The Job directory contains the following files depending upon the type of Software Management

task:

Where,

• swim_debug.log contains the debug information during the job execution.

• workorder.html contains the changes that user has chosen to perform with the job

• deviceName.upgStatus- a serialized file created on job completion for Retry and Undo options.

• PostOperation.txt used for all jobs scheduled through UI.

• SwOperation.txt indicates Job has been triggered. Absence indicate job has crashed for what ever

reasons

• SummarTable.tab for UI purposes always exists for executed job.

• _Config_snap contains the Changes that are performed by Software Management on the original

configuration.

• HostName_telnet.log for some device types only.

Which modem cards does Software Management support?

Software Management upgrades Modem ISDN channel aggregation (MICA) and Microcom 56K

modems.

Which devices and software versions get support for the modem upgrades?

Support is available for Modem ISDN channel aggregation (MICA) portware upgrades on:

• Cisco AS5200 that runs Cisco IOS Software Release 11.3(2)T or later and Bootldr version 11.2(11)P

or later.

• Cisco AS5300 that runs Cisco IOS Software Release 11.2(9)XA, 11.3(2)T, or later.

• Cisco 3640 that runs Cisco IOS Software Release 11.2(12)P, 11.3(2)T, or later.

Support is available for Microcom firmware upgrades on:

Distribution Job Image Import Job Image Synchronization Job

• swim_debug.log

• workorder.html

• distribution.xml

• PostOperation.txt

• SwOperation.txt

• SummaryTable.tab

• Hostname.upgStatus

• HostName_Config_Snap

• swim_debug.log

• workorder.html

• import.xml

• PostOperation.txt

• SwOperation.txt

• SummaryTable.tab

• Hostname.upgStatus

• swim_debug.log

• workorder.html

• synchreport.xml

• jobinfo.xml

• synchReport.txt