Cisco Systems 4.1 - page 900

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User Guide for Resource Manager Essentials 4.1
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Appendix A RME Troubleshooting Tips and FAQs
Software Management
Q. Why does the Distribute Images task show all the images from Cisco.com for LightStream 1010
(LS1010) and Cisco Catalyst 8500 devices, even though you have configured Cisco.com filtering?
A. Although LS1010 and the 8500 devices run Cisco IOS Software images, differences exist in the
means of image release. The images do not follow the Cisco IOS Software image releases, such as
general deployment (GD), limited deployment (LD), and early deployment (ED). Therefore,
Software Management cannot effectively filter LS1010-type and 8500-type images.
Q. What is the minimum version that Cisco 700 series ISDN routers support?
A. For Cisco 760 Series ISDN routers, Software Management requires a minimum software version of
3.2(4) on the device. For Cisco 770 Series ISDN routers, the minimum version necessary is 4.0(1).
Q. What connection mechanism does Software Management use for Cisco 700 series upgrades?
A. Software Management uses the Telnet interface to the device to copy the 700 series image to the
flash. Software Management uses TFTP protocol. The RME workstation is the TFTP client, and the
device is the TFTP server.
Q. Both Cisco 760 and 770 series devices run the same image. Why do you see only some images with
versions later than 4.0(1) for 770 series devices but see all images for 760 series devices?
A. When you load an image with a version earlier than 4.0(1) onto a 770 series device, the sysObjectID
box changes to something other than Cisco-assigned. Also, RME identifies the device as a
non-Cisco device. Therefore, Software Management does not list images with versions earlier than
4.0(1) for Cisco 770 series upgrades.
Q. Why do you not see the option to reboot the device later on the Job Control page for Cisco 700 series
routers?
A. There is no option to reboot the device later because 700 series routers reboot at the time of the new
image download.
Q. Why do you not see the option to modify the boot commands on the Job Control page for Cisco 700
series routers?
A. Only one image at a time can appear on the 700 series devices, which means the boot command does
not apply to these devices.
Q. Why does Software Management report download failures for some images even though the device
runs the new image after the job completes?
A. Some new Cisco 700 series images use nonstandard name convention or nonstandard versions.
Software Management incorrectly parses the version number from file names of those images. After
the download of the new image, the device reboots.
Software Management retrieves the new image version from the device and compares that with the
version that Software Management parsed. The two versions do not match. As a result, the software
download appears to have failed, which generates as an error.
This problem occurs with c760-in.b-US.42-3.5.bin and c760-in.b-US.43.1.bin images for all
countries.
You can resolve this issue by entering the correct version number when you import the image from
the file system.
For example, for c760-in.b-US.42-3.5.bin, enter 4.2(3.5). For c760-in.b-US.43.1.bin, enter 4.3(1) as
the version number.