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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Chapter 3 Adding and Troubleshooting Devices Using Device Management
Working With Pre-deployed Devices
The Normal Devices dialog box appears.
Step 2 Select Pre-deployed devices group from RME@CiscoWorksServer device group.
Step 3 Click Report.
The Device Status Report appears in a separate browser window.
If the inventory or configuration collection has failed, you can schedule for a:
• Inventory collection using Resource Manager Essentials > Devices > Inventory > Inventory Jobs
> Create (button).
• Configuration collection using Resource Manager Essentials > Config Mgmt > Archive Mgmt >
Sync Archive.
Procedure 2
Check if the device credentials entered are correct.
Step 1 Select Resource Manager Essentials > Devices > Device Management > Device Credential
Verification.
The Device Credential Verification dialog box appears.
Step 2 Select Pre-deployed devices group from RME@CiscoWorksServer device group.
Step 3 Click Check Device Credential.
The Device Credentials Options dialog box appears.
Step 4 Select the device credentials that you want to verify and click OK.
A notification window appears, Please Click on View Credential Verification Report Button to
View the Report.
Step 5 Click OK.
Step 6 Click View Credential Verification Report.
The Credential Verification Report appears.
To understand the reasons for failure click on the Failed link.
If the device credentials entered is incorrect, you can edit the credentials using Resource Manager
Essentials > Devices > Device Management > Device Credential Verification > Edit Device
Credentials.
Procedure 3
Check device connectivity by protocol, run ping on a device, and trace the route between the
management station and a device.
Step 1 Ping the device.
• If you specified the Pre-deployed device by IP address, ping to the IP address.
• Otherwise, send the request to the fully qualified host name.
Use the default settings for packet size, packet count, and timeout interval. If the ping succeeds, the
device is on line and reachable, go to step 2.