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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Software Management
• Ensure that the switch, which contains NAM, is added with the correct attributes.
Q.
Can I change the job scheduled time?
A.
The job scheduled time can be modified only for pending jobs that do not require approval.
For a job that requires approval, you must cancel the job and retry or recreate the job.
Q.
How does Software Management handle the job status for an abnormally terminated job?
A.
Software Management checks the last modification time of the job results file for each running job
when the Browse Job Status screen is displayed. If the results file has not been modified for the last
six hours, Software Management assumes that the job was terminated abnormally (server reboot is
a probable cause for the termination), and the job status is changed to Error.
Q.
How does Software Management handle the job status of a pending job whose scheduled time has
passed?
A.
Software Management checks the scheduled time for each pending job when the Browse Job Status
screen is displayed. If the current time is an hour past the scheduled time for starting the job, (lack
of operating system resources is a probable cause for the job not running at the scheduled time), the
job status is changed to Error.
Q.
Why are some files left in the Software Management folder after Software Management has been
uninstalled?
A.
When uninstalled, Software Management does not remove the software images directory from the
RME server. The software images directory contains subdirectories for storing software images for
various device families.
Q.
How can I enable or disable the SSH to Telnet fallback for RME - Software Management
jobs?
A.
To enable or disable SSH to Telnet fallback for RME Software Management jobs:
Step 1 Go to RME > Admin > Software Mgmt > View/Edit Preferences.
Under the Distribution pane, there is a checkbox option, Use SSH for software image upgrade and
software image import through CLI (with fallback to TELNET).
Step 2 Do either of the following:
• Check this option, to enable the use of SSH for software image upgrade and software image import
through CLI along with fallback to Telnet.
• Uncheck this option, to disable the use of SSH for software image upgrade and software image
import through CLI along with fallback to Telnet.
Step 3 Click Apply to save your changes.
Q.
How can I export the images from RME-SWIM repository to a local drive or a file system
mounted to the RME server?
A.
To export the image from RME Software Repository to a local drive or a file system:
Step 1 Select Resource Manager Essentials > Software Mgmt > Software Repository.
The Software Repository Management dialog box appears.