A-13
User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Inventory
ICSU0017 Could not display job
browser entries.
Could not communicate with JRM.
Jrm/CTMJrmServer may be down.
Make sure that Jrm/CTMJrmServer is
running.
Also make sure that RME DB Service is
running. If the problem persists, contact
Cisco TAC.
ICSU0018 Could not filter based on
given options.
Could not communicate with JRM.
Jrm/CTMJrmServer may be down.
Make sure that Jrm/CTMJrmServer is
running.
If the problem persists, contact Cisco
TAC.
ICSU0019 Could not filter based on
given options.
RME DB Service may be down. Make sure that RME DB Service is
running.
If the problem persists, contact Cisco
TAC.
ICSU0020 Could not filter based on
given options.
Could not communicate with JRM
or with RME DB Service.
Jrm/CTMJrmServer or RME DB
Service may be down.
Make sure that Jrm/CTMJrmServer is
running. Also make sure that RME DB
Service is running.
If the problem persists, contact Cisco
TAC.
ICSU0021 Could not show
summary.
RME DB Service may be down. Make sure that RME DB Service is
running.
If the problem persists, contact Cisco
TAC.
ICSU0022 Could not get the
Inventory Last
Collected Time.
Inventory may not be collected at
least once.
Try to collect Inventory for this device
and try this task after the Inventory
Collection.
If the problem persists, contact Cisco
TAC.
ICSU0023 Could not stop job. Could not communicate with JRM.
Jrm/CTMJrmServer may be down.
Make sure that Jrm/CTMJrmServer is
running.
If the problem persists, contact Cisco
TAC.
ICSU0024 Could not work with
Resource Manager
Essentials Database.
EssentialsDBEngine and/or
RMEDbMonitor may be down.
Make sure that EssentialsDBEngine/
RMEDbMonitor is running.
Check the log file for more details.
If the problem persists, contact Cisco
TAC.
ICSU0025 Could not work with Job
Resource Manager.
Jrm and/or CTMJrmServer may be
down.
Make sure that Jrm/CTMJrmServer is
running.
Check the log file for more details.
If the problem persists, contact Cisco
TAC.
Message ID Error Message Probable Cause Possible Action