Chapter 4 Configuring SPA9000 Features
Managing Call Pickup
Group Call Pickup
To use Group Call Pickup, the user performs the following steps.
1.Determine whether any client station is ringing (by listening, for example). It could be more than one.
2.Press the “GrPick” softkey or dial the corresponding *code on the client station.
3.Wait for the client station to return a list of <Station Name> of all the client stations that are currently ringing. Note that the SPA9000 does not include the client station in this list.
4.Select the target station that you want to pickup.
5.Wait for the client station to display a menu of calls that are currently ringing on the target station.
6.Select the call to pickup from the menu.
The result is that the user is connected with the caller. The target station stops ringing (unless it has more incoming calls).
Call Park and Pickup
Call park/pickup allows the user to park a call on one client station and pick it up from the same or a different client station.
To park a call, the user performs the following steps.
1.While the call is connected, press the “park” softkey on the client station or dial the corresponding IVR code.
2.Enter the parking lot number to park the call.
The result is that the call is parked and the user is disconnected from the call.
Note the following:
•Parking a call is very similar to a blind transfer operation; you basically blind transfer the caller to the parking lot.
•If the parking lot number is already in use, the user is notified with an error message on the display. The user may choose to
•Parking lot number cannot be 0.
To pick up a parked call, the user performs the following steps.
1.Press the “unpark” softkey or dial the corresponding *code on the client station.
2.Enter the parking lot number where the call is parked.
| Linksys SPA9000 Administrator Guide |
Document Version 3.01 |
