Cisco Systems SPA9000 manual Configuring Dial Plans for the Auto-Attendant

Chapter 5 Configuring the LVS Auto-Attendant

Configuring Dial Plans for the Auto-Attendant

serv=scheme://server_addr[:port]/root_path;[p1={prompt1 file path name};][p2={prompt2 file path name};][p3={prompt3 file path name};][p4={prompt4 file path name};][p5={prompt5 file path name};][p6={prompt6 file path name};][p7={prompt7 file path name};][p8={prompt8 file path name};][p9={prompt9 file path name};][p10={prompt10 file path name};]

Where:

•scheme = tftphttphttps

•default port is 69 for tftp, 80 for http, and 443 for https

•root_path can be empty

•[ ] denotes optional item

Example 1:

serv=tftp://192.168.2.150/root/test/;p1=menu.wav;p2=transfer.wav;p3=nomatch.wav;p4=none;

In this example, prompt 1 is downloaded from tftp://192.168.2.150/root/test/menu.wav, prompt 2 from tftp://192.168.2.150/root/test/transfer.wav, prompt 3 from tftp://192.168.2.150/root/test/nomatch.wav, and prompt 4 is erased.

Example 2:

serv=tftp://192.168.2.150/tt;p1=test/menu.wav;p3=transfer.wav;p5=/nomatch.wav;p7=none;

In this example, prompt 1 is downloaded from tftp://192.168.2.150/tttest/menu.wav, prompt 3 from tftp://192.168.2.150/tttransfer.wav, prompt 5 from tftp://192.168.2.150/tt/nomatch.wav, and prompt 7 is erased.

Configuring Dial Plans for the Auto-Attendant

The Auto-Attendant (AA) can handle up to ten incoming calls simultaneously. The AA is assigned the reserved user-ID “aa”. AA is able to automatically answer the outside/inside incoming calls with greeting messages, directory messages that allow callers to select the appropriate departments or to reach known extension numbers.

AA is able to accommodate two categories of callers:

•Callers who are not accustomed to using Auto-Attendants—AA plays greeting and menu messages to callers and explains how to reach their desired extension.

•Callers who call you regularly, are accustomed to using Auto-Attendants, know how your system works, and want to move through it quickly—AA allows experienced users to dial their desired party while the menu message is still playing.

When the caller inputs DTMF digits, the Auto-Attendant parses them using the dial plan first, and then the parsing result are directed to the Auto-Attendant script menu instruction. Each AA menu has a dial plan. Users can define the dial rule in the <AA Dial Plan 1> or <AA Dial Plan 2> parameters. Each AA dial plan parameter has a matching ID that can be used in the AA XML script. For example, the user can specify “dp1” to indicate “AA Dial Plan 1”. (See Table 5-2.)

Table 5-2 Parameters and Matching IDs

	Web UI Parameter	Matching ID in AA Script
	“AA Dial Plan 1”	“dp1”
	“AA Dial Plan 2”	“dp2”
		Linksys SPA9000 Administrator Guide
Document Version 3.01			5-9