Chapter 5 Configuring the LVS Auto-Attendant

Configuring Auto-Attendant

Figure 5-5 Auto Attendant Wizard—Page 3

Step 3 Select the extensions to ring for the receptionist.

Step 4 Select the hunt group to ring in response to user input.

Use the Hunt Groups option on the Advanced Features menu to configure the hunt group. For more information about hunt groups, see the “Configuring a Call Hunt Group” section on page 4-6and the“Using Call Hunt Groups” section on page 4-19.

Using the Administration Web Server to Configure the Auto-Attendant

Each message is internally referred to as Prompt x, x being a number ranging from 1 to 10. The following parameters are the minimum that must be configured.

Contact List. This is a list of clients that the SPA9000 alerts when there is an incoming call on the line. The Auto-Attendant must be included on this list. By default, the Auto-Attendant is the only client on this list, so the Auto-Attendant picks up every call. You can decide to have the Auto-Attendant pick up a call if a number (or group) of clients did not pick up the call first. This parameter is configured on the Voice - Line x (x is 1-4) screen of the administration web server.

AA Script. The SPA9000 lets you program the Auto-Attendant instructions using XML scripts. These parameters, AA Scripts 1-3, are configured on the Voice - SIP tab on the administration web server. Only one script is active at a time. Scripting is described in more detail below.

AA Dial Plan. The Auto-Attendant parses the user input according to one of the two parameters, AA Dial Plan 1 or 2. The AA Script includes a reference to one of these two dial plan parameters through the dial plan instruction. These parameters are configured on the Voice - SIP tab on the administration web server.

DayTime AA Script. This defines which of the three scripts (AA script 1, 2, or 3) should be used for daytime hours. This parameter is configured on the Voice - SIP screen of the administration web server.

Figure 5-6illustrates the Auto-Attendant parameters on the administration web server.

 

Linksys SPA9000 Administrator Guide

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Document Version 3.01

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Cisco Systems SPA9000 manual Auto Attendant Wizard-Page