Cisco Systems SPA9000 manual Usa, Parameter Name Parameter Value

Chapter 5 Configuring the LVS Auto-Attendant

AA XML Script Examples

</form>

</aa>”

<AA Script2> = “<aa>

<form id=”nt” type=”menu”>

<audio src=”prompt6” bargein=”T”/> <audio src=”prompt7” bargein=”T”/> <audio src=”prompt8” bargein=”T”/> <noinput timeout=”15” repeat=”T”/> <nomatch repeat=”F”>

<audio src=”prompt3” bargein=”T”/> </nomatch>

<dialplan src=”(5xx8001)”/> <match>

<default>

<audio src=”prompt2”/>

<xfer name=”ext” target=”$input”/> </default>

</match>

</form>

</aa>”

In Example 3, the following messages are recorded through the IVR:

Table 5-5 Prompts for Example 3

Prompt ID	Message
Prompt 1-4	See the defaults in Table 3: Default Auto-Attendant Prompts.
Prompt5	“Welcome to All Seasons Travel.”
Prompt6	“Thank you for calling All Seasons Travel. Presently we are closed.”
Prompt7	“We are open Monday through Friday 9 AM to 6 PM, and we are closed on
	Saturdays and Sundays. Our address is 101 Main Street, Anytown, Anystate,
	USA.”
Prompt8	“If you know your party’s three-digit extension, you may enter it now.”
Prompt9	“To reach our receptionist, press 0 at any time. For our company location,
	press 1. For travel support, press 2. For sales, press 3. Otherwise, please stay
	on the line for our receptionist.”
Prompt10	“Welcome to the All Seasons Travel support line. If this is regarding our
	Holiday Getaway Special, please press 1; otherwise, please stay on the line
	for one of our travel associates. Or press * to go back.”

The following table summarizes the parameters for Example 3:

Table 5-6 Parameters for Example 3

	Parameter Name	Parameter Value
	(Line 1) Contact List	501,aa
	AA Dial Plan 1	(<0:501>12<3:300>5xx8001)
	AA Dial Plan 2	(*<1:202>200)
	AA script 1	See <AA script1> sample above
	AA script 2	See <AA script2> sample above
		Linksys SPA9000 Administrator Guide
Document Version 3.01			5-21