Chapter 5 Configuring the LVS Auto-Attendant

 

 

 

Auto-Attendant XML Instructions Set

 

 

 

 

 

 

 

 

Instruction

Description

Syntax and Example(s)

 

 

 

 

 

 

nomatch

When specified, the nomatch instruction runs when the

<nomatch repeat=”F”>

 

 

 

user input digits do not match anything in the dial plan.

<!--audio instruction (optional) -->

 

 

 

AAAA executes the specified audio and action

<!--action instruction (optional) -->

 

 

 

</nomatch>

 

 

 

instructions. If the repeat attribute is set to “T”, AA

 

 

 

 

 

 

 

 

plays the menu prompt after playing the no input

 

 

 

 

 

prompt and ignore the action instruction; otherwise,

 

 

 

 

 

AA executes the action instruction. By default,

 

 

 

 

 

“repeat” is “F”.

 

 

 

 

 

 

 

 

match

Upon a match between the user input and the dial plan,

<match >

 

 

 

AA transfers to the corresponding <case> and execute

<case input= “x”/>

 

 

 

the corresponding audio and/or action instructions. If

<!--audio instruction (optional) -->

 

 

 

<!--action instruction (optional) -->

 

 

 

AA cannot find a match in any of the <case>

 

 

 

</case>

 

 

 

statements, it performs the <default> case.

<case input= “#”/>

 

 

 

 

<!—audio instruction (optional) -->

 

 

 

 

<!--action instruction (optional) -->

 

 

 

 

</case>

 

 

 

 

<default>

 

 

 

 

<!—audio instruction (optional) -->

 

 

 

 

<!--action instruction (optional) -->

 

 

 

 

</default>

 

 

 

 

</match>

 

 

 

 

 

 

Action

goto

AA transfers the caller from one <form> to the other

<goto link= “daytime”>

 

Instruc

 

<form>. All <form>s are identified by the attribute

“daytime” is the id of a <form> entry.

 

tions

 

“id”. The value in the id attribute must be unique;

 

 

Example: <form id=”daytime” type=”menu”>

 

 

 

otherwise, AA selects the last valid <form> as the

 

 

 

 

 

 

 

 

transfer-to target.

 

 

 

 

 

 

 

 

 

 

xfer

AA performs a blind transfer of the caller to the target,

<xfer name= “Technical Support” target=

 

 

 

and then it ends processing “target = $input” is

“5000”/>

 

 

 

equivalent to the input value already passed by the

 

 

 

 

 

dialplan. There is no significance to the name attribute.

 

 

 

 

 

 

 

 

 

 

exit

When this action is reached, AA stops, and the call

<exit>

 

 

 

ends

 

 

 

 

 

 

 

 

 

audio

AA plays the audio specified in the “src” attribute. This

<audio src= “prompt1” bargein= “T”/>

 

 

 

attribute must be prompt<n>, with <n> being a number

 

 

 

 

 

in the range 1–10. When playing the audio, AA allows

 

 

 

 

 

the caller to interrupt the current prompt by pressing

 

 

 

 

 

digits if the bargein attribute is set to “T”. AA ignores

 

 

 

 

 

any digits from the caller if the bargein attribute is set

 

 

 

 

 

to “F” (the default value).

 

 

 

 

 

 

 

 

 

 

 

Linksys SPA9000 Administrator Guide

 

 

 

 

 

 

Document Version 3.01

 

 

5-23

 

 

 

 

 

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Image 147
Cisco Systems SPA9000 manual Nomatch When specified, the nomatch instruction runs when