Cisco Systems SPA9000 manual Using the IVR to Record Auto-Attendant Prompts, Default Audio Content

Chapter 5 Configuring the LVS Auto-Attendant

Configuring Auto-Attendant

The daytime Auto-Attendant is preconfigured and enabled by default, and the first message it plays (Prompt ID 1) is suitable for business hours.

If you want a caller to hear a different greeting during nighttime (non-business) hours, then you should record a new prompt, such as Prompt ID 5, using the Interactive Voice Response Menu and then configure the Auto-Attendant settings using the administration web server. For example, Prompt ID 5 could say, “The company is currently closed. Our business hours are 9 AM to 5 PM, Monday to Friday.”

When the Auto-Attendant is enabled, it parses and operates on user input (key presses or DTMF tones) following the rules specified in the Auto-Attendant dial plan of the SPA9000. These rules are specified by the AA Dial Plan parameters found on the Voice - SIP screen of the administration web server. For information about configuring the AA Dial Plan, refer to the “Configuring Dial Plans for the Auto-Attendant” section on page 5-9. The Auto-Attendant allows users to save up to ten prompts. By default, AA fills the first four prompts as listed in Table 5-1.

Table 5-1	Prompts
Prompts ID		Default Audio Content
Prompt1		“If you know your party’s extension, you may enter it now.”
Prompt2		“Your call has been forwarded.”
Prompt3		“Not a valid extension, please try again.”
Prompt4		“Goodbye”

Users can listen, record, their customized greeting, menu, warning, ending, and so on from IVR, using code 72255. Users can also erase a recorded prompt from IVR.

The recorded prompt is encoded with G.711U and saved in flash. However, these customized prompts are erased when a factory reset is performed.

The maximum length of each prompt is one minute. Users can customize up to 94.5 seconds of audio in addition to the default prompts. When there is not enough memory left, the IVR menu ends the recording automatically. The user can check the AA prompts status from the Auto-Attendant Prompt Status section on the administration web server Voice-Info page.

Using the IVR to Record Auto-Attendant Prompts

This section describes how to use the IVR to record the Auto-Attendant prompts using the IVR.

To record Auto-Attendant prompts, complete the following steps from the IVR Menu.

Step 1 Using an analog telephones connected to the SPA9000, press **** (in other words, press the star key four times).

Step 2 Wait until you hear the following prompt:

“Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit.” Step 3 Press 72255# to access the Auto-Attendant message settings.

You hear, “Please enter the message number followed by the # (pound) key.” Step 4 Enter the number of the message you wish to record, review, or delete.

You hear, “Enter 1 to record. Enter 2 to review. Enter 3 to delete. Enter * to exit.” Step 5 Press 1 on the phone to record a new message.

	Linksys SPA9000 Administrator Guide
5-2	Document Version 3.01