C H A P T E R 5
Configuring the LVS Auto-Attendant
This chapter describes how to configure the LVS Auto-Attendant using the IVR, the Setup Wizard, and XML scripting. This chapter contains the following sections:
•Configuring Auto-Attendant, page 5-1
•Downloading Prompts, page 5-8
•Configuring Dial Plans for the Auto-Attendant, page 5-9
•Alternative AA Configuration, page 5-10
•Switching Between Alternative AAs Using the IVR, page 5-10
•XML Scripting for the Auto-Attendant, page 5-13
•AA XML Script Examples, page 5-17
•Auto-Attendant XML Instructions Set, page 5-22
Configuring Auto-Attendant
This section describes how to configure the prompts and schedule for the Auto-Attendant and includes the following topics:
•How the Auto-Attendant Works, page 5-1
•Using the IVR to Record Auto-Attendant Prompts, page 5-2
•Using the Wizard to Configure the Auto-Attendant, page 5-4
•Using the Administration Web Server to Configure the Auto-Attendant, page 5-6
How the Auto-Attendant Works
The Auto-Attendant (aa) is an internal service within the SPA9000. It plays pre-recorded voice messages that offer the caller a menu of choices, so the Auto-Attendant can appropriately direct the call. For example, a greeting could be, “Welcome to the abc company. For sales, press 1. For service, press 2. To speak to our operator, press 3.” (This is a custom greeting, which you could record using the IVR Menu.) After the caller has made a choice, the call is routed to the appropriate extension.
There are three Auto-Attendants available, one for daytime, one for nighttime, and one for weekend or holidays.
| | Linksys SPA9000 Administrator Guide | | | |
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| Document Version 3.01 | | | 5-1 | |
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