Cisco Systems SPA9000 manual Non-Office Hour AA Treatment

Chapter 5 Configuring the LVS Auto-Attendant

AA XML Script Examples

•All other valid extensions (defined here to be 0, 3, 5xx, 8001) are forwarded to the associated client. 0 is replaced with 501 (receptionist), 3 is replaced with 300 (Sales group line); 5xx and 8001 are valid extensions.

Non-Office Hour AA Treatment

In the Non-Office Hour Treatment in Example 3, an incoming call on Line 1 rings Extension 501 (receptionist) and AA at same time. If the receptionist does not pick up the call in four seconds, the call is connected to AA. AA announces prompts 6, 7, and 8 in sequence, and then waits up for user input. Prompts 6, 7, 8 are played every 10 seconds, until the user inputs an extension. Only dialplan (5018001) is applied to this form. When matched, the user is transferred to the corresponding extension.

Example 5-3 Auto-Attendant Script with Two Treatments

<AA Script1> = “<aa>

<form id=”dt” type=”menu”>

<audio src=”prompt5” bargein=”T”/> <audio src=”prompt8” bargein=”T”/> <audio src=”prompt9” bargein=”T”/> <noinput timeout=”15”>

<audio src=”prompt2” bargein=”F”/> <xfer name=”rep” target=”501”/>

</noinput>

<nomatch><audio src=”prompt3” bargein=”T”/></nomatch> <dialplan src=”dp1”/>

<match>

<case input=”1”>

<audio src=”prompt7” bargein=”F”/> <audio src=”prompt8” bargein=”T”/> <audio src=”prompt9” bargein=”T”/>

</case>

<case input=”2”>

<audio src=”prompt2” bargein=”F”/> <goto link=”SUPPORT”/>

</case>

<default>

<audio src=”prompt2” />

<xfer name=”ext” target=”$input”/> </default>

</match>

</form>

<form id=”SUPPORT” type=”menu”> <audio src=”prompt10” bargein=”T”/> <noinput timeout=”10”>

<audio src=”prompt2”/>

<xfer name=”ext” target=”200”/> </noinput>

<nomatch><audio src=”prompt3” bargein=”T”/></nomatch> <dialplan src=”dp2”/>

<match>

<case input=”*”> <goto link=”dt”/>

</case>

<default>

	<audio src=”prompt2”/>
	<xfer name=”ext” target=”$input”/>
	</default>
	</match>
	Linksys SPA9000 Administrator Guide
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