Cisco Systems manual Auto-Attendant, SPA9000 System Features

Chapter 1 Using the Linksys Voice System

The Linksys Voice System

Designed to be implemented with the SPA9000, the SPA400 lets cost-conscious business users take advantage of all the high-value features on the LVS, which are typically found on much more expensive voice communications systems. The SPA400 includes an integrated voicemail application supporting up to 32 voicemail accounts with customized greetings, providing LVS users the ability to receive and playback voicemail messages. The SPA400 ships with a USB voicemail module, which stores voicemail prompts and allows recording of up to four hours of high-quality voice messages.

For detailed information about using the SPA400 voice services and voicemail servers, refer to Chapter 3, “Configuring Voice Service and Voicemail.”

Auto-Attendant

The Auto-Attendant is an internal service within the SPA9000. It plays pre-recorded voice messages that offer the caller a menu of choices, so the Auto-Attendant can appropriately direct the call. After the caller has made a choice, the call is routed to the appropriate extension. When the Auto-Attendant is enabled, it parses and operates on user input (key presses or DTMF tones) following the rules specified in the Auto-Attendant script on the SPA9000.

For detailed information about using and configuring the Auto-Attendant, refer to Chapter 5, “Configuring the LVS Auto-Attendant.”

SPA9000 System Features

This following summarizes the features provided by the SPA9000:

•SIP Application Server, Proxy, Registrar and Location Server (RFC3261)

•Multiple Service Provider Lines / SIP Account Support (4)

•Shared Line Appearance (SLA)

•Configurable AA Answer Delay

•Interactive Voice Response (IVR)

•Recordable IVR Prompts

•Automatic Call Distribution (ACD)

•Configurable Call Routing

–Least Cost Routing

–Multiple DID Numbers Per VoIP Line

–Call Routing to Multiple Extensions or Targeted User

–Call Hunting - Sequential, Round Robin, Random

•Phone Configuration and Management Server

–Discovery and Configuration of IP Phones

–Assignment of Extension

–Assignment of Dial plan

–Proxy Logging of SIP Messages

–Phone Firmware Upgrade Management

•Corporate Directory with Automatic Update

	Linksys SPA9000 Administrator Guide
Document Version 3.01		1-3