Cisco Systems Essential Configuration Guide for Cisco SPA9000 Auto-Attendant Features

Chapter 5 Configuring the LVS Auto-Attendant

Alternative AA Configuration

The user can define the dial rule in the dial plan parameter, and then do the translation in the AA script. In this case, the dial plan can be very simple, such as “(12345xxx)”, “(xxxx*#)”. In the AA script, the user defines how to translate 1234 *# into the extension number they represent.

The user can also perform the translation in the dial plan first. This dial plan is more complicated, but a lot of work is saved by using the AA script. Linksys recommends that the user use this method. For example, the dial plan can be as follows:

(<x:500x>408555xxxxxxxxx)”, “(<1:1002><2:21111><3:3333>xxxxx)

In this example, when the user inputs DTMF digits, AA parses them using the dial plan first, then the parsing result is directed to the AA script menu instruction.

Each Auto-Attendant menu has a dial plan. You can define the dial rule by setting the <AA Dial Plan 1> and <AA Dial Plan 2> parameters. Each Auto-Attendant dial plan setting has a matching ID, which can be used in Auto-Attendant XML scripting. For example, a user specifies the value dp1 to indicate AA Dial Plan 1.

Alternative AA Configuration

The SPA9000 also supports nighttime AA, weekend AA, and holiday AA treatments. (See Figure 5-6.)

When an alternate AA treatment is enabled, AA checks the current local time with the corresponding AA date/time range and decides which AA script and answer delay to use.

The user needs to generate additional AA scripts for the weekend AA or holiday AA. The off-office AA script can be a very simple node form script.

For example:

<aa>

<form id= “off-time”>

<audio src= “prompt4” bargein= “F”/> <exit/>

</form>

</aa>

In this example, when a caller reaches the company at off hours, AA picks up the call and plays audio “prompt4,” and ends the call automatically by executing the exit/instruction.

Switching Between Alternative AAs Using the IVR

The PBX administrator can manually change the current AA treatment using IVR option 79228# (see Table 5-3). The user needs to turn on the corresponding AA service to make this setting take effect.

•0—For auto AA treatment based on the <Day Time> <Weekends/Holidays> setting

•1—For day time AA treatment

•2—For night time AA treatment

•3—For weekend/holiday AA treatment

If the corresponding AA service is not enabled, or there is no valid AA script for the specified AA service, changing the AA treatment has no effect. In this case, the value of the <Current AA> parameter on the Voice - Info page is Inactive.

	Linksys SPA9000 Administrator Guide
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